ARKANSAS PUBLIC SERVICE COMMISSION IN THE MATTER OF

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ARKANSAS PUBLIC SERVICE COMMISSION IN THE MATTER OF
APSC FILED Time: 6/30/2015 2:44:19 PM: Recvd 6/30/2015 2:37:28 PM: Docket 13-065-u-Doc. 654
ARKANSAS PUBLIC SERVICE COMMISSION
IN THE MATTER OF ESTABLISHING A
REPOSITORY TO RECEIVE AND STORE
VARIOUS REPORTS, AFFIDAVITS AND OTHER
DOCUMENTS
REQUIRED
OF
ELIGIBLE
TELECOMMUNICATIONS
CARRIERS
RECEIVING FEDERAL UNIVERSAL SUPPORT
)
)
)
)
)
)
DOCKET 13-065-U
AT&T MOBILITY’S ANNUAL REPORT AND RECERTIFICATION
I.
INTRODUCTION
In accordance with the standards and requirements established by the Arkansas
Public Service Commission (“Commission”), New Cingular Wireless PCS, LLC (“AT&T
Mobility”) submits this Annual Report and Recertification, and respectfully requests that
the Commission certify its eligibility to receive high-cost support from the federal
universal service fund for calendar year 2016.
II.
BACKGROUND
On November 3, 2010, AT&T Mobility filed a petition for designation as an
eligible telecommunications carrier (“ETC”) in certain areas in the state of Arkansas
(“Petition”). 1 On March 23, 2011, the Commission approved the Petition. 2 For the
purposes of this filing the areas served by AT&T Mobility as an ETC shall be collectively
1
See Arkansas Public Service Commission Docket 10-090-U, Application of New Cingular Wireless PCS,
LLC for Designation as an Eligible Telecommunications Carrier in the State of Arkansas; filed November
3, 2010.
2
See Order No. 3 in Docket 10-090-U, Application of New Cingular Wireless PCS, LLC for Designation
as an Eligible Telecommunications Carrier in the State of Arkansas (issued March 23, 2011).
1
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referred to as AT&T Mobility’s “Designated Area.” The study area code (“SAC”) for the
Designated Area is 409004.
III.
AT&T MOBILITY’S REPORTING IN ACCORDANCE WITH THE DOCKET
The Commission requires a common carrier previously designated by the
Commission as an ETC to annually report certain information no later than July 1st of
each calendar year. AT&T Mobility provides this report for calendar year 2015.
IV.
AT&T MOBILITY’S PROGRESS REPORT ON ITS SERVICE IMPROVEMENT
PLAN
The Commission issued ETC filing requirements in Docket No. 06-050-R. 3 The
rules require an ETC to provide a progress report on its previously filed Service
Improvement Plan. The progress report must include maps detailing the Company’s
progress toward meeting its planned targets, an explanation of how much universal
service support was received and how it was used to improve signal quality, coverage
or capacity, and an explanation regarding any network improvement plan targets that
have not been fulfilled.
To meet this requirement, AT&T Mobility is providing,
as Confidential Exhibit A, its updated progress report on the Service Improvement
Plan filed last year. Included are 2014 actuals and projections for 2015 and 2016. AT&T
Mobility is also including, as Confidential Exhibit B1, a map showing coverage after
the Service Improvements were made in 2014 in the Designated Area in Arkansas.
AT&T Mobility is also including, as Confidential Exhibit B2, a map showing predicted
3
See Arkansas Public Service Commission Docket 06-050-R; In The Matter Of Southwestern Bell
Telephone, L.P.’s Petition To Initiate a Rulemaking to Adopt the Requirements for Designation as an
Eligible Telecommunications Carrier Set Forth in 47 C.F.R. §§ 54.201 (d), (e), (f), (g), (h), and (i), 54.202
and 54.209; Order No. 7, issued March 10, 2008.
2
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coverage after the Service Improvements are made in 2016 in the Designated Area
in Arkansas. It should be noted that the normal build cycle for a cell site upgrade
includes many of the following steps:
1) Studies and permit approval
2) Construction and turn up of transport facilities to reach the upgraded site
3) Construction and turn up of cabinets, antenna, and switching equipment
4) Final test and turn up of associated switching equipment
The time frame to complete the above construction activities results in an
average build cycle of about 12 to 18 months for upgrades. Therefore the RF coverage
map may not show the increased RF coverage for sites that are still under construction.
Once these upgrades are completed, the increased RF coverage will appear in the
2016 RF coverage map.
AT&T Mobility will utilize federal high-cost universal service support for the
provision, maintenance, and upgrading of facilities and services for which the support is
intended consistent with Docket No. 06-050-R.
V.
AT&T MOBILITY NETWORK OUTAGES IN THE ARKANSAS DESIGNATION
The Commission’s requirements in Docket No. 06-050-R, Order 7 include
reference to Outage Reports.
See Federal Communications Commission (“FCC”)
Rules, 47 C.F.R §54.313(a)(2). 4
4
The FCC’s previous Rules were codified in 47 C.F.R. §54.209 cited by the Commission in Docket No. 06-050-R,
however those rules are now codified in §54.313. See Connect America Fund et al., WC Docket No. 10-90 et al.,
Report and Order and Further Notice of Proposed Rulemaking, 26 FCC Rcd 17663 (2011) (“USF/ICC
Transformation Order”).
3
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AT&T Mobility provides, as Confidential Exhibit C, the qualified outages for
calendar year 2014.
VI.
AT&T MOBILITY UNFULFILLED SERVICE EXTENSION REQUESTS IN THE
ARKANSAS DESIGNATION
The Commission’s requirements in Docket No. 06-050-R include reference to
Unfulfilled Service Extension Requests and require an ETC to annually report the
number of requests for service from potential customers within the ETC’s designated
service area that were unfulfilled during the past year. 5 The filing must also detail how
the ETC attempted to provide service to those potential customers. In 2014 AT&T
Mobility had 3 (three) unfulfilled service requests as noted in Exhibit D.
VII.
AT&T MOBILITY COMPLAINTS PER 1,000 HANDSETS OR LINES
The Commission’s requirements in Docket No. 06-050-R include reference to
complaints and require an ETC to annually report the number of complaints per 1,000
handsets or lines. 6 The number of complaints received from the the Department of
Consumer
Affairs,
the
Better
Business
Bureau
(“BBB”),
and
the
Federal
Communications Commission per 1,000 handsets during the 2014 calendar year was
.0433 complaints per 1,000 handsets. AT&T Mobility believes that this information best
represents customer complaints, which is the requirement. Calls into customer care
can be for a large variety of reasons and do not necessarily constitute a complaint, but
could instead be an inquiry about service, a question about a bill or so forth. However,
customers that send a letter a state or federal agency, the BBB or an AT&T executive
5
6
See 47 C.F.R §54.313(a)(3).
Id. at §54.313(a)(4).
4
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more often than not have a complaint and are not contacting the company with an
inquiry.
VIII.
AT&T MOBILITY CERTIFICATION REGARDING APPLICABLE SERVICE
QUALITY STANDARDS AND CONSUMER PROTECTION RULES
The Commission’s requirements in Docket No. 06-050-R include reference to
consumer protection and require an ETC to certify that it is complying with applicable
service quality standards and consumer protection rules. 7 AT&T Mobility’s compliance
with the terms and conditions of the CTIA Consumer Code for Wireless Service meets
this requirement.
AT&T Mobility certifies that it has complied and will continue to
comply with the principles set forth therein. Specifically, the CTIA Code requires that
providers:
disclose rates and terms of service to customer; make available maps
showing where service is generally available; provide contract terms to customers and
confirm changes in service; allow not less than a 14 day return period for new service;
provide specific disclosures in advertising; separately identify carrier charges from taxes
on billing statements; provide customers with the right to terminate service for material
changes in contract terms; provide ready access to customer service; promptly respond
to consumer inquires and complaints; and, abide by polices for protection of customer
privacy.
AT&T Mobility also exceeds the CTIA Code in several respects. For example,
AT&T Mobility exceeds the 14-day “no-risk” return period set forth in the CTIA Code by
providing a 30-day return period.
In addition, AT&T Mobility has instituted other
consumer-friendly measures including the AT&T Mobility Service Summary (“CSS”),
7
Id. at §54.313(a)(5).
5
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which summarizes for each customer important elements of his or her service, such as
calling plan details, first bill and ongoing bill estimator, listing of important standard
charges and of AT&T Mobility’s policies. Customers that purchase service at an AT&T
Mobility store receive a customized CSS.
IX.
AT&T MOBILITY’S CERTIFICATION REGARDING
FUNCTION IN EMERGENCY SITUATIONS
ITS
ABILITY
TO
The Commission’s requirements in Docket No. 06-050-R include reference to
require an ETC to certify an ability to function in emergency situations as set forth in
§54.202(a)(2) of the FCC’s Rules. 8 The standards set forth in §54.202(a)(2) include a
reasonable amount of back-up power to ensure functionality without an external power
source, an ability to reroute traffic around damaged facilities and a capability to manage
traffic spikes resulting from emergency situations. AT&T Mobility has in place
emergency operation procedures so that it can function in an emergency.
AT&T
Mobility is committed to providing and maintaining essential telecommunications
services in times of emergency. AT&T Mobility designs its sites with survivability and
reliability within available space and location.
Indeed, there are numerous actions
AT&T Mobility has already taken for emergency preparedness such as putting into
place a comprehensive disaster recovery plan that is reviewed annually.
In preparation for power outages, AT&T Mobility has battery backup power and
generators at its switch locations. In addition, most of AT&T Mobility’s cell sites have
battery back-up and there are permanent generators at many of its critical cell sites (not
all cell sites are conducive to generators), all cell sites are equipped to accept “plug in”
8
Id. at §54.313(a)(6).
6
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portable power, and portable generators are available for deployment in the region.
AT&T Mobility also has monitoring systems in place so that it quickly knows if it has any
switches or cells sites that are not functioning properly.
AT&T Mobility designs its
network to include the ability to re-route traffic around damaged sites or facilities.
Further, in response to natural disasters, such as tornados or ice storms, AT&T Mobility
has generators, Cell Sites on Wheels (“COWs”) and portable microwave equipment
(when there is outage of the lines that AT&T Mobility leases from the wireline carrier)
that it can deploy. AT&T Mobility also in the normal course of business plans and takes
into account the likelihood that there will be increased call volume during certain
situations and designs its network accordingly.
Based on the foregoing, AT&T Mobility certifies it is able to function in emergency
situations as set forth in §54.202(a)(2).
X.
AT&T MOBILITY’S CERTIFICATION REGARDING ITS PROVISION OF A
COMPARABLE LOCAL USAGE PLAN
The Commission’s requirements in Docket No. 06-050-R include reference to
comparable local usage plans. See 47 C.F.R §54.209(a)(7). 9 This rule required an ETC
to certify it is offering a local usage plan comparable to the incumbent LEC in the
relevant service areas. In the ETC Report and Order, 10 the FCC declined to adopt a
specific local usage threshold or require that an applicant match the incumbent LEC’s
offering. Rather, the Commission concluded that the comparability of rate plans should
9
§54.209(a)(7) requiring a certification of a comparable local usage plan is no longer an FCC reporting
requirement for recepients of high-cost support. See 47 C.F.R. §54.313(a)(7).
10
See In The Matter Of Federal-State Joint Board on Universal Service, Report and Order, CC Docket
No. 96-45; issued March 17, 2005. (“ETC Report and Order”).
7
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be evaluated on a case-by-case basis, in consideration of the number of included
minutes, the size of the “local” calling area, monthly price, and other factors.
AT&T Mobility offers calling plans with local usage that is comparable to that
offered by the incumbent LECs when taking into account all of the additional benefits of
AT&T Mobility’s current service offerings.
AT&T Mobility currently offers post-paid
calling plans that include nationwide long distance calling and roaming within the United
States. AT&T Mobility also offers an Unlimited Rate Plan which offers unlimited calling
within the United States. Most of AT&T Mobility’s currently offered post-paid calling
plans include unlimited nights and weekend minutes, while some of the lower priced
plans offer generous allotments of night and weekend minutes. Most currently offered
post-paid calling plans offer unlimited mobile calling between AT&T Mobility customers,
and allow the customer to rollover unused minutes for use in subsequent months.
Further, AT&T Mobility’s calling plans currently offer all of the following features at no
extra charge: Voice Mail, Caller ID, Call Forwarding, Call Waiting, and Three-Way
Calling.
In addition to these calling plans, AT&T Mobility also offers an option for
prepaid or pay-as-you-go wireless service.
All of AT&T Mobility’s calling plans
inherently include the added value of being mobile, which increases the value of AT&T
Mobility’s calling plans. Further information concerning AT&T Mobility’s calling plans
may be found in Exhibit E, which highlights the Mobile Share Value Plans.
Based on the foregoing, AT&T Mobility certifies that it offers and will continue to
offer at least one comparable local usage plan as required by Section 54.209(a)(7).
Pursuant to §54.201 of the FCC’s rules, Mobility will advertise the availability of
the supported services detailed above and the corresponding rates and charges in a
8
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manner designed to inform the general public within its designated ETC service areas.
This advertising will occur through some combination of media channels, such as
television and radio, newspaper, magazine and other print advertisements, outdoor
advertising, direct marketing, and the Internet.
XI.
AT&T MOBILITY’S CERTIFICATION REGARDING ITS ADVERTISEMENT OF
LIFELINE SERVICE
AT&T Mobility is committed to providing Lifeline Service in its Designated Area in
Arkansas and publicizes the availability of Lifeline Service in a manner that is
reasonably designed to reach those likely to qualify for service. Mobility also promotes
its Lifeline service in Arkansas, primarily through print advertising, collateral in its stores,
direct outreach by Mobility, and on its website. An example of the Lifeline service
advertisement is contained in Exhibit F. Further, in 2015 AT&T Mobility will make a
Lifeline brochure available in company-owned stores to inform customers about its
Lifeline service. In 2015, AT&T Mobility will send outreach materials to agencies that
assist low-income customers, will conduct a direct mail campaign targeted at
households below the poverty level based on census information; and will support a
website with information about its Lifeline service offering.
XII.
AT&T MOBILITY’S CERTIFICATION AND NOTICES
A.
Certification.
Enclosed as Exhibit G is a certification signed by Ms. Jan Collier, in her capacity
as Vice President and General Manager- Arkansas/Oklahoma of AT&T Mobility
9
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Services LLC, the manager of New Cingular Wireless PCS, LLC., attesting to the
accuracy of the information provided herein.
B.
Notices.
We respectively request that all notices and matters relating to this filing or to
universal service matters in general, be addressed to:
Lisa Lake
Area Manager – External Affairs
1111 West Capitol, Room 1070
Little Rock, AR 72201
Tel. (501) 373-5903
XIII.
Timothy S. Pickering
General Attorney
1111 West Capitol, Room 1005
Little Rock, AR 72201
Tel. (501) 373-5915
CONCLUSION
Based on the foregoing information, AT&T Mobility respectfully requests the
Arkansas Public Service Commission to certify to the FCC and USAC its eligibility to
continue receiving universal service support for SAC 409004 in accordance with the
requirements established in Docket No. 06-050-R.
Respectfully submitted,
Timothy S. Pickering
1111 West Capitol, Room 1005
Little Rock, AR 72201
Tel. (501) 373-5915 / Fax. (501) 373-3032
[email protected]
/s/ Timothy Pickering
Arkansas State Bar No. 94027
Attorney for New Cingular Wireless PCS, LLC
10
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The following exhibits are confidential in their entirety and are being
filed under seal in accordance with an interim protective order issued in
this docket (Docket No. 13-065-U, Order No. 31):
•
•
•
•
Confidential Exhibit A – Pages 1-13
Confidential Exhibit B1 – single page
Confidential Exhibit B2 – single page
Confidential Exhibit C – Pages 1-2
Exhibit D - 2014 AR Unfulfilled Service Extension Requests
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Exhibit 409004AR310
AT&T MOBILITY’S REPORT OF UNFULFILLED REQUESTS
FOR SERVICE FOR THE 2014 CALENDAR YEAR
Number of Unfulfilled
Requests for Service
3
Description of How Service Was Attempted
Section 54.313(a)(3) of the Commission’s rules requires an ETC to
report the number of requests for service from potential customers within
the ETC’s designated service area that were unfulfilled during the past year.
The filing must also detail how the ETC attempted to provide service to
those potential customers. In response to a request for service, AT&T
Mobility takes the following steps:
1) AT&T Mobility will provide service on a timely basis to
requesting customers within AT&T Mobility’s service area
where AT&T Mobility’s network already passes the potential
customer’s premises;
2) If a customer cannot be served by AT&T Mobility’s existing
facilities, AT&T Mobility will provide service within a
reasonable period of time, if service can be provided at
reasonable cost by:
a) Modifying or replacing the requesting customer’s
equipment;
b) Deploying a roof-mounted antenna or other equipment;
c) Adjusting the nearest cell tower;
d) Adjusting network or customer facilities
e) Reselling services from another carrier’s facilities to
provide service; or
f) Employing, leasing or constructing an additional cell site,
cell extender, repeater, or other similar equipment.
If, after these steps, the customer cannot be served, AT&T Mobility will
notify the customer and provide the Commission with an annual report of
how many requests for service could not be filled.
1
Exhibit E - 2014 AR Mobile Share Value Brochure
AT&T Mobile Share Value Plans
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® 2:44:19 PM: Recvd 6/30/2015 2:37:28 PM: Docket 13-065-u-Doc. 654
With unlimited talk and text with shared data on up to 10 devices.
INCLUDES: Unlimited International messaging from the U.S. to the world.
STEP 1: Choose data to share.
Great value for single lines
(Plan Charges)
Mobile Share Value with
Unlimited Talk & Text
per month
STEP 2: Add smartphones to your plan.
(Access Charges)
Great value for families
300MB
1GB
3GB
6GB
10GB
15GB 20GB 30GB 40GB 50GB
$20
$25
$40
$70
$100
$130
$150
$225
$300
with 300MB – 6GB plans
with 10GB – 50GB plans
$25/mo
$40/mo
$15/mo
$40/mo
No Annual Service Contract1
2-year Agreement2
$375
1
No Annual Service Contract options include AT&T NextSM, bring your own, purchase at full price or month-to-month.
For plans 10GB or higher, AT&T customers w/smartphones on 2-year agreements prior to 2/2/14 are eligible for the $15/mo. access charge. For 3GB & 6GB, customers w/smartphones
on 2-year agreements prior to 3/9/14 are eligible for the $25/mo. access charge. Upgrade: Discounted pricing continues when upgrading only if purchasing a new phone via AT&T NextSM
or at full price, or bringing your own phone. If you upgrade to a new 2-year agreement, the discount will be lost.
2
STEP 3: Add more devices to your plan.
Basic & Messaging
Phones
Unlimited Talk & Text
and Shared Data
300MB – 6GB
$20/mo
or
10GB – 50GB
$15/mo
Tablets &
Connected
Devices
Shared Data
$10/mo
Connected
Wearables
Unlimited Talk & Text
and Shared Data
(to/from AT&T
connected wearable)
$10/mo
Laptops, LaptopConnect,
Mobile Hotspot Devices
& Netbooks
AT&T Wireless
Home Phone
AT&T Wireless
Home Phone
& Internet3
Shared Data
Unlimited
Nationwide
Calling
Unlimited
Nationwide Calling
and Shared Data
(no text or data)
$20/mo
$20/mo
$30/mo
3
Only available to be added to 10GB or higher plans.
No roaming or long distance charges nationwide.
AT&T Coverage Area
No Service Area
Map approximates coverage. Coverage and service not available everywhere.
Mobile Share Value Plans Pricing: Prices include monthly plan charge & monthly access charge per device. AT&T NextSM installment charges extra. For plans 10GB or higher, customers w/smartphones on 2-year wireless agreements
prior to 2/2/14 are eligible for the $15/mo. access charge. For 3GB & 6GB, customers w/smartphones on 2-year agreements prior to 3/9/14 are eligible for the $25/mo. access charge. This discounted pricing is avail. as long as you
keep your phone. If upgrading to a new phone the discount is only avail. via AT&T NextSM or when you bring your own phone or buy a new phone at full price. If you upgrade to a new 2-year agreement, the discount will be lost. Data:
If usage exceeds data allowance during your billing period, you will be automatically provided 300MB for $20 on the 300MB plan, 500MB for $20 on the 1GB plan, or 1GB for $15 on all other plans. All data allowances, including
overages, must be used in the billing period they are provided. All prices are billed monthly and are valid for use in the U.S. only. Activation fee may apply. An activation fee will be charged if convert from a prepaid or session-based
plan or when activate an additional device. Monthly Charges/Line: May include taxes & federal & state universal service charges, Regulatory Cost Recovery Charge (up to $1.25), gross receipts surcharge, an Administrative Fee & other
gov’t assessments which are not gov’t req’d charges. A deposit and other restrictions may apply. Pricing & charges subject to change. Eligibility: Available to consumers and IRUs. For full service terms and conditions for consumers
and IRUs, please see a sales representative, or visit att.com/wirelessterms. Tethering and Mobile Hotspot use for up to five (5) simultaneous devices. Device Limits: 10 per plan for consumers & IRUs. Limit 4 financed devices per
wireless account may apply. For business/gov customers up to: 10 CRU devices per plan up to 20GB; 15 CRU devices per 30GB plan; 20 CRU devices per 40GB plan; and 25 CRU devices per 50GB plan. Unlimited Talk & Text: For
phones and wearables only. Includes domestic calls & messaging. Unlimited International Messaging: Includes messaging from the U.S., Puerto Rico and the U.S. Virgin Islands to more than 190 countries for text messages and 120
countries for picture & video messages. Capabilities vary by country. AT&T may change countries at its discretion. Visit att.com/text2world for details. Messaging: applies only to AT&T’s Short Messaging Service (SMS) and Multimedia
Messaging Service (MMS) and not to any other messaging services or applications. Messages are for direct communication between phones and must originate from your phone. Messages sent to tablets, laptops, or other connected
devices are excluded. Messages sent through applications may incur data charges. Service may be terminated or restricted for tethered messaging or misuse. Wireless Home Phone (“WHP”): is a wireless voice service (CMRS) &
includes nationwide calling. Wireless Home Phone and Internet (“WHPI”): is a CMRS & mobile broadband Internet access service. Ltd avail. in select markets. Includes nationwide calling & shared data. Plan 10GB or higher req’d.
WHP & WHPI General: Messaging excluded. For emergency calls, provide location to 911 operator. Devices have a backup battery but landline equip. w/separate power will not place/receive calls (including 911) during outage.
Compatibility limitations apply. For WHP details visit att.com/getwirelesshomephone and att.com/getwirelesshome. Connected Wearables: a wireless phone designed to be worn that is capable of making/receiving calls without
being connected to another wireless device. For a list of eligible devices visit www.att.com/wearableslist. IRU: The service discount described in your organization’s AT&T business agreement is available only for qualified Mobile
Share Value Plans of 1GB or higher, and the service discount applies only to the monthly service charge for the data allotment, not to any monthly device access charges. Coverage: Check coverage in your area
at wireless.att.com/coverageviewer. Your phone’s display does not indicate the rate you will be charged. Please review your coverage map for areas included in and out of plan. Gen. Wireless Service Terms:
Subject to Wireless Customer Agmt. Credit approval req’d. Geographic, usage & other restrictions apply & may result in service termination. For questions or more details please ask a store representative or visit
att.com/mobileshare. © 2014 AT&T Intellectual Property. All rights reserved.
att.com/wireless
For deaf/hard-of-hearing
Questions on accessibility by
866.MOBILITY
customers:
persons with disabilities:
(866.662.4548)
(TTY) 866.241.6567
866.241.6568
RTP SF T 1114 8168 E
Lifeline
ifeline service for only $1574 per month
Lifeline offers you a discount on your monthly wireless bill, if you qualify.
AT&T
Lifeline
Service
Arkansas
Save Money With Lifeline
Program Restrictions
Lifeline service is just $24.99 a month, which is then
discounted by $9.25 to reduce your monthly charge
to $15.74.
Lifeline is a government assistance program, the service
is non-transferable, only eligible consumers may enroll in
the program, and the program is limited to one discount
per household.
Qualifying for Lifeline
upplemental Nutrition Assistance Program
•S
(SNAP or Food Stamps)
Forms of documentation necessary for enrollment: All
subscribers will be required to demonstrate eligibility
based at least on (1) Household income at or below
135% of Federal Poverty guidelines for a household
of that size; OR (2) the household’s participation in
one of the federal assistance programs. 1. current or
prior year’s statement of benefits from a qualifying
state, federal or Tribal program. 2. a notice letter of
participation in a qualifying state, federal or Tribal
program. 3. program participation documents (e.g.:
consumers SNAP card, Medicaid card, or copy thereof).
4. other official document evidencing the consumer’s
participation in a qualifying state, federal or Tribal
program. Income eligibility: Prior Year’s state, federal
or Tribal tax return, current income statement from
an employer or paycheck. Social Security statement
of benefits. Veterans Administration statement of
benefits. Retirement/pension statement of benefits.
Unemployment/Workmen’s comp statement of benefits.
Federal or Tribal notice letter of participation in General
Assistance. Divorce decree, child support award, or other
official document containing income information for
at least three (3) months time. AT&T Mobility will NOT
retain a copy of this documentation.
• Supplemental Security Income (SSI)
Signing Up
Lifeline is a federal benefit and willfully making false
statements to obtain the benefit can result in fines,
imprisonment, de-enrollment or being barred from
the program; Only one Lifeline service is available
per household; A household is defined, for purposes
of the Lifeline program, as any individual or group
of individuals who live together at the same address
and share income and expenses; A household is not
permitted to receive Lifeline benefits from multiple
providers; Violation of the one-per-household limitation
constitutes a violation of the Federal Communications
Commission’s (or “FCC”) rules and will result in the
subscriber’s de-enrollment from the program; and
Lifeline is a non-transferable benefit and the subscriber
may not transfer his or her benefit to any other person.
You may qualify for federal Lifeline benefits if your
household income is at or below 135% of the Federal
Poverty Guidelines (FPG), or you participate in any of
these programs:
• Medicaid (not Medicare)
Discounted service
for qualified customers
• Federal Public Housing Assistance (FPHA) (Section 8)
• Low Income Home Energy Assistance Program (LIHEAP)
• National School Lunch Program (NSLP)
• Temporary Assistance for Needy Families (TANF)
Customers seeking to qualify for program benefits under
the income-based standards are required to provide
written documentation of their household income.
Please note: You are responsible for notifying AT&T
when you no longer meet the applicable eligibility
requirements for the Program within (30) days of
becoming aware of such ineligibility.
Just complete the Lifeline Application form and certify
that you participate in a qualifying government program
or otherwise meet the eligibility standards. Mail the
completed application to:
AT&T
ATTN: Contract Services
PO Box 2377
Jacksonville, Texas 75766
If you cannot access the application form from
http://www.att.com/mobility-lifeline, just call
1-800-377-9450 and an application will be mailed to you.
Applications that are not completely filled out, legible and
signed will be returned.
EXHIBIT F - Page 1 of 2
300 Anytime Minutes / 1000 Night & Weekend Minutes†
and Nationwide Long Distance Included
AT&T Coverage Area
If you still have questions or would like to receive information by mail,
please call a Lifeline Customer Service Representative at 1-800-377-9450,
Monday through Friday between the hours of 10:00 a.m. - 7:00 p.m. CST.
Your phone’s display does not indicate the rate you will be charged. Please review your coverage map for areas included or excluded in your plan. Map depicts an approximation of outdoor coverage.
Map may include areas served by unaffiliated carriers and may depict their licensed area rather than an approximation of the coverage there. Actual coverage area may differ substantially from the
graphics shown in the map, and coverage may be affected by such things as terrain, weather, foliage, buildings and other construction, signal strength, customer equipment and other factors. AT&T
does not guarantee coverage. Charges will be based on the location of the site receiving and transmitting the call, not the location of the subscriber. Future coverage, if depicted above, is based on
current planning assumption but is subject to change and has not yet been confirmed.
†The night and weekend periods are from 9:00 p.m. to 6:00 a.m. from Monday to Friday, and Saturdays and Sundays all day long. The airtime minutes used in long distance calls to the United States
will be discounted from the plan. Originating international long distance calls will not be allowed. The roaming cost is $0.25 per minute and airtime minutes used will be discounted from minutes
included in the plan. International roaming is not available. No rollover can be made. The airtime minutes used in excess of the ones included in the plan will be charged at $0.15 per minute. These
are government programs that help people who comply with certain criteria to pay for their phone services and related fees. AT&T Mobility is offering these programs in limited locations. To determine
if Lifeline is available from AT&T Mobility at your principal residence, please contact a Lifeline Customer Service Representative at 1-800-377-9450.
Terms and Conditions: Lifeline Service are subject to the terms and conditions found in the Terms of Service, Rate Plan, Sales Information and Lifeline Contract. © 2013 AT&T Intellectual Property.
All rights reserved. AT&T, the AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. Revised 06/2013.
Servicio AT&T
Lifeline
Arkansas
Lifeline
Servicio Lifeline por sólo $1574 al mes
Lifeline ofrece un descuento en la factura mensual de servicio móvil, para quienes cumplen con los requisitos.
Incluye 300 minutos a cualquier hora, 1000 minutos de noche y de
fin de semana†, y larga distancia a nivel nacional
Ahorra dinero con Lifeline
Restricciones del programa
El servicio telefónico Lifeline cuesta sólo $24.99 al mes, a lo
que luego se le descuentan $9.25 para reducir el cargo mensual
a $15.74.
Lifeline es un programa de ayuda gubernamental. El servicio no es
transferible. Sólo los clientes que cumplan con los requisitos podrán
inscribirse en el programa. Existe un límite de un descuento por
grupo familiar.
Requisitos para Lifeline
Lifeline es un beneficio federal y realizar declaraciones falsas
voluntariamente para obtenerlo puede resultar en multas, prisión,
cancelación de la inscripción o prohibición para volver a inscribirse en
el programa. Sólo se ofrece un servicio de Lifeline por grupo familiar.
Por “grupo familiar” se entenderá, a los efectos del programa
Lifeline, cualquier persona o grupo de personas que vivan juntas en
una misma dirección y compartan ingresos y gastos. Un solo grupo
familiar no podrá recibir beneficios Lifeline de varios proveedores. La
violación de este límite constituye un incumplimiento del reglamento
de la Comisión Federal de Comunicaciones (FCC) y se cancelará la
inscripción del suscriptor en el programa. Lifeline es un beneficio
no transferible y el suscriptor no podrá transferirlo a ninguna otra
persona. Es posible que tengas derecho a recibir los beneficios
federales de Lifeline si los ingresos de tu grupo familiar son iguales
o inferiores a un 135% de las normas federales de pobreza (FPG, por
su sigla en inglés), o si participas en uno de estos programas:
• Asistencia médica Medicaid (no Medicare)
•P
rograma complementario de asistencia nutricional
(Supplemental Nutrition Assistance Program, SNAP, o cupones
de alimentos)
• Ingresos complementarios de seguridad (Supplemental Security
Income o SSI)
Servicio con descuento para clientes
que reúnan los requisitos
•A
sistencia federal para vivienda pública (Federal Public Housing
Assistance o FPHA), Sección 8
•P
rograma de asistencia a hogares de bajos ingresos para
gastos de energía (Low Income Home Energy Assistance
Program o LIHEAP)
•P
rograma nacional de almuerzos escolares (National School
Lunch Program o NSLP)
•A
sistencia temporal a familias necesitadas (Temporary
Assistance for Needy Families o TANF)
Los clientes que buscan cumplir con los requisitos para obtener los
beneficios del programa bajo las normas basadas en los ingresos
deben proporcionar documentación escrita sobre los ingresos de su
grupo familiar.
Importante: el cliente es responsable de notificar a AT&T cuando
ya no cumpla con los requisitos correspondientes para recibir los
beneficios del programa dentro de los treinta (30) días posteriores a
tener conocimiento de tal inhabilitación.
RTP BR T 0613 8111 D-Sa/b
AR
Formularios de documentación requerida para inscribirse: todos los
suscriptores deberán demostrar que cumplen con los requisitos
basándose por lo menos en (1) que los ingresos del grupo familiar
(según la cantidad de integrantes) son iguales o inferiores a un
135% de las normas federales de pobreza; O (2) que el grupo
familiar participa en uno de los programas de asistencia federal.
1. Declaración actual o del año anterior de los beneficios que recibe
de un programa calificado estatal, federal o tribal. 2. Una carta que
certifique la participación en un programa calificado estatal, federal
o tribal. 3. Documentos que prueben la participación en un programa
(por ej., tarjeta SNAP del consumidor, tarjeta Medicaid, o copias de las
mismas). 4. Otros documentos oficiales que certifiquen que el cliente
participa en un programa calificado estatal, federal o tribal. Requisitos
de ingresos: declaración de renta estatal, federal o tribal del año
previo, declaración de ingresos actual de un empleador o un talón
de pago. Un estado de cuenta de los beneficios del seguro social. Un
estado de cuenta de los beneficios de la Administración de Veteranos
de Guerra. Un estado de cuenta de los beneficios de jubilación o
de pensión. Un estado de cuenta de los beneficios de desempleo
o de indemnización por accidentes de trabajo. Una carta federal
o tribal que certifique la participación en el programa Asistencia
general (General Assistance). Sentencia de divorcio, sentencia de
manutención de los hijos u otro documento oficial con información
sobre los ingresos de al menos los últimos tres (3) meses. AT&T
Mobility NO se quedará con una copia de estos documentos.
Para inscribirte
Completa el formulario de solicitud de Lifeline, y certifica que
participas en uno de los programas gubernamentales seleccionados
o que cumples con los requisitos necesarios. Envía la solicitud
completa y la documentación a:
AT&T
ATTN: Contract Services
PO Box 2377
Jacksonville, Texas 75766
Si no puedes tener acceso al formulario de solicitud desde
http://www.att.com/mobility-lifeline, llama al 1-800-377-9450
y te enviaremos una solicitud por correo.
Se devolverán las solicitudes que no se reciban completas, sean
ilegibles o no estén firmadas.
EXHIBIT F - Page 2 of 2
Área de cobertura de AT&T
En caso de tener preguntas o si deseas recibir información por correo,
comunícate con un representante del servicio al cliente de Lifeline al 1-800-377-9450,
de lunes a viernes de 10:00 a.m. a 7:00 p.m. (hora central).
La información que aparece en la pantalla del teléfono no indica la tarifa que se cobrará. Es importante revisar el mapa de cobertura para ver las áreas que se incluyen en el plan. El mapa muestra una
aproximación de la cobertura al aire libre. El mapa puede incluir áreas en las que otras empresas no afiliadas ofrecen sus servicios y es posible que represente el área para la cual se cuenta con licencia
en lugar de una aproximación de cobertura. El área de cobertura real puede variar considerablemente de lo que muestran los gráficos del mapa por motivos del terreno, clima, follaje, edificios y demás
construcciones, intensidad de la señal, equipo del cliente y otros factores. AT&T no garantiza la cobertura. Los cargos dependerán del lugar donde se transmite y recibe la llamada, mas no del lugar en el
que se encuentra el suscriptor. La cobertura futura, en caso de representarse arriba, se basa en suposiciones actuales de planificación, aunque se encuentra sujeta a cambio y aún no se ha confirmado.
†Los períodos de noche y de fin de semana son de 9:00 p.m. a 6:00 a.m. de lunes a viernes, y todo el día los sábados y domingos. Los minutos de uso utilizados en las llamadas de larga distancia a los
Estados Unidos se descontarán del plan. No está permitido efectuar llamadas de larga distancia internacional. El costo de roaming es de $0.25 por minuto y los minutos de uso se descontarán de los
minutos incluidos en el plan. No se ofrece servicio de roaming internacional. No se pueden traspasar los minutos de mes a mes. Los minutos de uso que excedan la cantidad asignada en el plan se cobrarán
a $0.15 por minuto. Estos programas gubernamentales ofrecen ayuda para pagar el servicio telefónico y cargos relacionados a personas que cumplen con ciertos requisitos. AT&T Mobility ofrece estos
programas en lugares limitados. Para determinar si AT&T Mobility ofrece el servicio de Lifeline en el lugar de residencia principal del suscriptor, favor de comunicarse con un representante del servicio al
cliente de Lifeline al 1-800-377-9450.
Términos y condiciones: el servicio de Lifeline está sujeto a los términos y condiciones que aparecen en los términos de servicio, el plan de tarifas, la información de venta y en el contrato de Lifeline.
© 2013 AT&T Intellectual Property. Todos los derechos reservados. AT&T, el logotipo de AT&T y todas las otras marcas contenidas aquí son marcas comerciales de AT&T Intellectual Property y/o compañías
afiliadas a AT&T. Actualizado: Junio de 2013.
APSC FILED Time: 6/30/2015 2:44:19 PM: Recvd 6/30/2015 2:37:28 PM: Docket 13-065-u-Doc. 654
Exhibit G
ARKANSAS PUBLIC SERVICE COMMISSION
IN THE MATI’ER OF ESTABLISHING A REPOSITORY
TO RECEIVE AND STORE VARIOUS REPORTS,
AFFIDAVITS AND OTHER DOCUMENTS REQUIRED
OF ELIGIBLE TELECOMMUNICATIONS CARRIERS
RECEIVING FEDERAL UNIVERSAL SUPPORT
)
)
)
)
)
DOCKET NO. 13-065-U
AFFIDAVIT FOR FEDERAL UNIVERSAL SERVICE SUPPORT FUNDS
(Payable for the 2015 calendar year)
1. My name is Jan Collier
I am Vice President & General Manager-Arkansas/Oklahoma of AT&T Mobility Services LLC, the
manager of New Cingular Wireless PCS, LLC.
My address is 1001 Technology Drive, Suite 401, Little Rock, AR 72223.
2. This affidavit is provided for state certification by the Arkansas Public Service Commission in
accordance with 47 C.F.R. §54.314. This affidavit is made in support of the Company’s request
for certification for eligibility for USF support in accordance with the procedures established in WC
Docket No. 10-90.
3. The Company’s study area code for the supported area is 409004.
4. I am familiar with the Federal High Cost support received by the Company and how the Company
uses those funds.
5. I am a corporate officer authorized to execute this affidavit on behalf of the Company.
6. The Company hereby certifies that all Federal High Cost Support funds received by the Company
were used in the preceding calendar year (January 1 through December 31, 2014) and will be
used in the new calendar year (January 1 through December 31, 2016) only for the provision,
maintenance and upgrading of facilities and services for which the support is intended, regardless
of the rule under which that support is provided.
ETC Affidavit
Page 1 of 2
APSC FILED Time: 6/30/2015 2:44:19 PM: Recvd 6/30/2015 2:37:28 PM: Docket 13-065-u-Doc. 654
FURTHER AFFIANT SAYETH NOT.
STATE OF Arkansas
(
Subscribed and sworn to before me on this _
.\ _l
day of June, 2015.
Notary Public
My Commission Expires:
re)
CHRISTINA DULIN
PULASICJ COUNlY
NOTARY PUIUC-AR.UMIAS
MyColnmlAloi8'1111-1t,2025
Commlnlol llo. 12403llt
l
ETC Affidavit
Page 2 of 2

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