at your service

anaheim public utilities
at your service
May / June 2011
Disaster PREPAREDNESS FOR YOUR HOME
Recent earthquakes and tsunamis around the world
may have prompted you and your family to start
thinking about what to do to be prepared. Protect
your family and yourself by having an emergency
preparedness kit that will hold you over for at least
three days.
Take precautions to secure large furniture and items
that may slide off of shelves in an earthquake. Over
50% of the injuries that occurred in the 1994 Northridge earthquake resulted from falling items.
Visit www.shakeout.org for information on protecting your home and family before, during and after
an earthquake. Download lists from www.readyoc.
org of what to pack in a preparedness kit and what
should be in a “Go Bag” if you have to evacuate your
home suddenly. For more information, or to learn about training classes available, please visit our website
at anaheim.net/prepare.
Free fruit and shade trees
TreePower Program - Get up to six free trees from TreePower. We’ll send a
specialist to your home to help you choose the best trees from more than 40
available species, including a citrus or avocado tree. If you have not yet received
your free fruit tree, apply now!
Return this coupon with your bill or call 714-491-TREE (8733)
NAME
STREET ADDRESS
ZIP CODE
PHONE NUMBER E-MAIL ADDRESS
Please
Check
One:
 Home
 School
 Nonprofit/Religious Institution
 Business
Fruit trees are for single-family homes only.
 Other
Limit one per household.
Anaheim’s Suggested Irrigation Schedule
While California’s drought may be over, using water efficiently needs to be
a permanent way of life for our residents and businesses.
Below are some quick tips to minimize water waste outside:
• Limit outdoor watering between 9 a.m. and 5 p.m.
• Water no more than every other day to maximize your water use
• Consider spreading mulch to minimize evaporation
• Install weather-based irrigation controllers for your landscaping
• Follow the chart below if you do not have an irrigation controller
MONTH
LAWNS
TREE/SHRUB/GROUNDCOVER
May
3 days, 15 minutes daily
3 days, 6-9 minutes daily
June
3 days, 15 minutes daily
3 days, 6-9 minutes daily
July
4 days, 15-18 minutes daily
4 days, 9-12 minutes daily
August
4 days, 15-18 minutes daily
4 days, 9-12 minutes daily
September 4 days, 15-18 minutes daily
4 days, 9-12 minutes daily
Total time using multiple cycles.
For information about our irrigation controller rebates or other water conservation programs, call 311 from
any Anaheim-based landline or 714.765.4311 from your cell phone.
ÁRBOLES DE FRUTA Y DE SOMBRA GRATIS
TreePower Program - Obtenga hasta seis árboles gratis del Programa TreePower.
Le enviaremos un especialista a su casa para ayudarle a escoger los mejores árboles
dentro de más de 40 variedades disponibles, incluyendo un árbol cítrico o un árbol de
aguacate. Si aun no ha recibido su árbol frutal gratis, por favor aplique ahora.
Devuelva este cupón con su factura de pago o llame al 714.491.TREE (8733)
NOMBRE
DIRECCIóNCÓDIGO POSTAL
NUMERO DE TELéfONO Por favor
marque
uno:
 Casa
 Escuela
DIRECCIóN DE CORREO ELECTRóNICO
 Negocio
 Institución religiosa sin lucros  Otro
Los árboles cítricos son solamente para hogares unifamiliares.
Un árbol por cada casa.
We work For YOu
Each year, thousands of new bills are introduced as part of the federal and
state legislative process, and many of these bills have the potential to impact
Anaheim Public Utilities operations and our rates.
We want you to know that Anaheim Public Utilities is in your corner, working
for you. In the face of rapidly-shifting legislation, Anaheim Public Utilities
takes a proactive approach towards ensuring that legislators are aware of
the financial impact that their bills may have on our ratepayers.
Our customers are both are shareholders and our ratepayers, so our primary
focus is to provide services that maximize customer benefits and minimize
rate impacts.
Drowning Prevention
With the warmer weather approaching, many residents are probably getting ready
to take a dip in the pool. Now is the time to increase our efforts and awareness in
the prevention of childhood drownings. It is important to remember that drowning
is the leading cause of unintentional death for children under the age of five and
usually occurs quickly and silently, often in a matter of seconds, without warning.
The majority of drowning incidents occur in residential swimming pools and open
water sites, but children can drown in as little as one inch of water and are at risk
of drowning in wading pools, bathtubs, buckets, diaper pails, toilets, spas, and hot
tubs. Remember, drowning is 100% preventable. Below are some pool safety tips:
The ABC’s of Pool Safety
A = Adult Supervision • Assign an adult to supervise children in and around the swimming pool and spa. This is
needed whether there is one parent or guardian present or numerous adults present such
as during a family event or party.
• Floaties or other inflatable flotation devices are not life jackets and should never be
substituted for adult supervision.
B = Barriers
• Have a fence enclosure that isolates your swimming pool and spa from the home, play
areas, front and side yards and the neighbor’s yard.
• Make sure all gates in the isolation fence are self-closing and self-latching.
C = Classes
• Learn how to perform Cardiopulmonary Resuscitation (CPR).
• Enroll your child in swimming lessons.
For more information contact the Anaheim Fire Department Community Relations Section at 714.765.4000
Save the date
September 17
October 7
FREE Solar Energy Basics Workshop
(residential customers)
Public Power Day (all customers welcome)
• 9 a.m. – noon
• Anaheim West Tower, 2nd Floor
• 9 a.m. – 3 p.m.
• Downtown Anaheim Farmer’s Market
• RSVP by September 5
Contact: 714.765.4182 or [email protected]
Contact: 714.765.4252 tor [email protected]
Power Content Label
The power we supply to you comes from a variety of electric
generating resources. This diversified power mix enables us
to keep rates low and service reliable, should an outage occur
or any particular resource experience an upswing in price. As
required by California State Law, the Power Content Label
shows our projected power supply mix for 2010, as well as
California’s overall 2008 mix. If you would like to know more,
please contact us at 714.765.4497.
Anaheim Public Utilities has an aggressive plan to increase
renewable resources in our power mix. We remain committed
to supporting environmentally-sound energy generation. To
learn more about our commitment to renewable power, visit
anaheim.net/utilities.
ENERGY
RESOURCES
Eligible
Renewable
2010
ANAHEIM
POWER MIX*
(projected)
2008 CA
POWER
MIX** (for
comparison)
11%
2%
-Biomass
and waste
2%
<1%
-Geothermal
5%
1%
-Small
hydroelectric
<1%
0%
-Solar
<1%
<1%
-Wind
3%
1%
62%
33%
3%
18%
24%
42%
0%
5%
Coal
Large
Hydroelectric
Natural Gas
Nuclear
Other
0%
0%
total
100%
100%
*90% of Anaheim Public Utilities’ power mix is specifically
purchased from individual suppliers. The remaining power is
purchased from nonspecific sources and is assumed to consist
of the 2008 California Power Mix.
**Percentages are estimated annually by the California Energy
Commission, based on electricity sold to California consumers
during the previous year.
For specific information about this electricity product, contact
Anaheim Public Utilities. For general information about the
Power Content Label, contact the California Energy Commission
at 800.555.7794 or www.energy.ca.gov/consumer.
To request this information in an alternative format, please call 714.765.5424,
TTY 714.765.5125. The City prohibits discrimination on the basis of race,
color, or national origin in programs, services, and activities.
Para adquirir esta información en un formato alternativo, por favor llame
al 714.765.5424, TTY 714.765.5125. La Ciudad prohíbe la discriminación
en base de raza, religión color, u origen nacional en los programas, servicios y actividades.
¡Dé un Regalo de Luz!
Qué mejor manera de ayudar a un ser querido o
a un amigo durante estos tiempos difíciles que
hacer un pago para ayudarle con la factura de la
municipalidad. Usted puede pagar cualquier cantidad que desee y le proveeremos un vale de su
donativo para que se lo dé a la persona que eligió
o si desea lo enviaremos por correo si usted desea
que la donación sea anónima. Para hacer un pago,
usted necesitará nombre y dirección del recipiente.
Llámenos con su tarjeta de crédito y podemos
hacerlo directamente por teléfono, o puede venir
a nuestra oficina con dinero en efectivo. Para más
información, llame al 714.765.3300.
¡Usted tiene el poder
de cambiarse a energía
verde!
¿Está usted listo para hacer de Anaheim un lugar
más limpio, más verde para vivir? ¿Tratar de ser
responsable y reducir su huella del carbón? Ahora
Anaheim Public Utilities está ofreciendo una manera
fácil de “poner sus dos centavos”, con el Programa
de Energía Verde.
Ahora tiene mucho más opciones que antes: ¡elija
energía verde para todas o parte de sus necesidades! Es fácil y rápido - simplemente inscríbase
una vez, y comience a ser la diferencia cada vez
que pague su cuenta. Usted selecciona su nivel
de contribución- el 25%, el 50%, o 100% del uso
de su electricidad - y 2¢ adicionales por kilovatio
(KVH) será agregado al porcentaje de su cuenta
que usted elija.
Estos fondos van hacia la compra de energía solar,
de viento, geotérmico, hidroeléctrico, y otras
formas de generar energía renovable para la red
de Anaheim. Al final de cada año recibirá un certificado indicándole el nivel de energía verde que
usted ha comprado.
Important numbers
Customer Service (utility bill questions and electric/water emergency repairs). ... 714.765.3300
TDD Line - Deaf and Hearing-impaired...................................................... 714.765.5125
Para Español............................................................................................... 714.765.3300
Business & Community Programs (rebates and incentives)............................ 714.765.4250
Power Watch (current energy conditions)........................................................ 714.772.5818
Electric & Water Theft Hotline.................................................................... 714.765.5187
At Your Service Newsletter......................................................................... 714.765.4497
Citywide Information Hotline.................................................................... 714.765.4311