FREE - enTouch Wireless

CALIFORNIA MARKETING MATERIALS
x2
DATA
Flyer - 8.5 x 11
Poster - 11 x 17
www.entouchwireless.com
FREE
CALIFORNIA MARKETING MATERIALS
UPGRADE
YOUR
PHONE
FREE
SMART
PHONE
UNLIMITED TALK
& TEXT PLUS DATA
BRING
YOUR x2
OWN DATA
PHONE
Supported by Federal Lifeline benefit and California LifeLine benefit. Government sponsored programs.
#11725
AN APPROVED
CALIFORNIA LIFELINE
PROGRAM PROVIDER.
Lifeline is a government assistance program. enTouch Wireless is an approved California LifeLine Program provider. PLEASE NOTE: You have to be eligible to receive California LifeLine services. A current government benefit card or income document and your government issued ID is needed to sign up. The benefit
is available to only one person per household and is not transferable to another person. If the mobile handset is the only phone in your home, residents will not have access to call 911 when the handset is removed from that location. enTouch Wireless will waive the Initial Phone Activation Fee of $39.00 until further
notice. You can place calls to 911 from your handset even if no minutes are available. 911 Emergency Service is available where wireless service can be reached. Network coverage and quality of services can be adversely affected by conditions such as weather, mountains, valleys, structures, buildings, etc. These
factors can interfere or prohibit call placement to 911. If your phone is out of range in an emergency, dial 911 from a landline phone. Be prepared to provide information about your location when making a 911 or other emergency calls from a cell phone.
CALL NOW 844.891.1800 | ENTOUCHWIRELESS.COM
English Banner - 72 x 36
GRATIS
VOZ Y TEXTO
ILIMITADOS MÁS DATOS
ACTUALICE
SU TELÉFONO
TELÉFONO
INTELIGENTE
GRATIS
Apoyado por el beneficio Lifeline federal y el beneficio LifeLine de California. Programas patrocinados por el gobierno.
LifeLine es un programa de asistencia del gobierno. entouch Wireless es un proveedor autorizado del programa LifeLine de California. OBSERVACIÓN: Usted tiene que satisfacer los requisitos para recibir los servicios de LifeLine de California. Para inscribirse necesita una tarjeta de beneficios del gobierno o un documento de
ingresos vigente y su identificación oficial expedida por el gobierno. El beneficio se ofrece únicamente a una persona por unidad familiar y no es transferible a otra persona. Si el teléfono móvil es el único teléfono en su unidad familiar, los residentes no tendrán acceso para llamar al 911 cuando el aparato no esté en ese lugar.
enTouch Wireless no cobrará la cuota de $39 por activación inicial del teléfono hasta nuevo aviso. Puede hacer llamadas al 911 desde su teléfono incluso aunque no tenga minutos disponibles. El servicio de emergencia 911 funciona en cualquier lugar donde llegue el servicio inalámbrico. La cobertura de la red y la calidad de los
servicios pueden verse afectados negativamente por cosas como el tiempo, montañas, valles, estructuras, edificios, etc. Estos factores pueden interferir o impedir la realización de llamadas al 911. Si en caso de una emergencia su teléfono está fuera de cobertura, llame al 911 desde un teléfono fijo. Esté preparado para
proporcionar información sobre su ubicación al hacer una llamada de emergencia al 911 o a otro número desde un teléfono celular.
LLAME AHORA 844.891.1800 | ENTOUCHWIRELESS.COM
Spanish Banner - 72 x 36
www.entouchwireless.com
#11728
UN PROVEEDOR AUTORIZADO
DEL PROGRAMA CALIFORNIA
LIFELINE.
TRAIGA
DATOS
SU
PROPIO x2
TELÉFONO
CALIFORNIA MARKETING MATERIALS
PLANS
TOP UP
CALL 611 TO TOP UP
FROM YOUR PHONE
CALIFORNIA LIFELINE PRODUCTS
Data
Units
Days
Rollover
1100 FREE MONTHLY MINUTES
30
UNLIMITED* TALK & TEXT + 100MB OF DATA
30
TOP UP ONLINE
WWW.ENTOUCHWIRELESS.COM
DATA TOP UP PLANS
Cost
Units
Data
PURCHASE AT RETAIL
Days
Rollover
$5
0
100MB
N
30
$10
0
500MB
N
30
$20
UNLIMITED*
100MB
N
30
$30
UNLIMITED*
4GB
N
30
*Acceptable Use Policy applies. For Personal use only.
See Terms of Service for more information at www.entouchwireless.com.
1 Unit = 1 Text of 1 Voice Minute.
DISCLOSURES
YOU WILL HAVE TO COMPLY WITH THE DISCLOSURES BELOW TO RECEIVE
YOUR CALIFORNIA LIFELINE BENEFIT
Lifeline is a government assistance program. enTouch Wireless is an approved California LifeLine Program provider.
PLEASE NOTE: You have to be eligible to receive California LifeLine services. A current government benefit card or income document and your government issued ID
is needed to sign up. The benefit is available to only one person per household and is not transferable to another person. If the mobile handset is the only phone in your
home, residents will not have access to call 911 when the handset is removed from that location. enTouch Wireless will waive the Initial Phone Activation Fee of $39.00
until further notice.
You can place calls to 911 from your handset even if no minutes are available. 911 Emergency Service is available where wireless service can be reached. Network
coverage and quality of services can be adversely affected by conditions such as weather, mountains, valleys, structures, buildings, etc. These factors can interfere or
prohibit call placement to 911. If your phone is out of range in an emergency, dial 911 from a landline phone. Be prepared to provide information about your location
when making a 911 or other emergency calls from a cell phone.
I acknowledge and consent to enTouch Wireless divulging my name, telephone number, address, date of birth, last four digits of SSN or Tribal ID, amount of support
being sought, means of qualification for support, and dates of service initiation and termination to the California LifeLine Administration (Administrator for the LifeLine
program), Universal Service Administrative Company and/or their agents for the purpose of verifying that the subscriber does not receive more than one LifeLine benefit.
I meet the income-based or program-based eligibility criteria for receiving California LifeLine service and have provided documentation of eligibility if required to do so.
I understand that LifeLine is a California government benefit program, and that willfully making false statements in order to obtain one or both of these benefits can be
punished by fine or imprisonment or I may be barred from the programs.
My household will receive no more than one California LifeLine supported service at the same time. California LifeLine service is available for only one subscription per
household. A household is defined, for purposes of the California LifeLine programs, as any individual or group of individuals who live together at the same address and
share income and expenses. A household is not permitted to receive California LifeLine benefits from multiple providers at the same time.
I understand that I must notify enTouch Wireless and provide my new address within 30 days of moving.
I understand and acknowledge that the service address I provided on the California LifeLine application is my principal residence.
I understand and acknowledge that I am not claimed as a dependent on another person’s tax return.
If I do not have a permanent address and have supplied instead a temporary address above, I understand that enTouch Wireless will attempt to verify every 90 days
that I continue to rely on that address, and that I must notify enTouch Wireless within 30 days of my new address after moving. If I do not respond to enTouch Wireless’
address verification attempts within 30 days, I understand that I may be de-enrolled from enTouch Wireless’ California LifeLine service.
Find your local retail
locations at
entouchwireless.com.
I understand that I must notify enTouch Wireless within 30 days if (1) I cease to participate in a California LifeLine qualifying program or my annual household income
exceeds the income based limitations; (2) I receive more than one California LifeLine-supported service; or (3) Another member of my household is receiving a LifeLine
benefit or (4) I for any other reason no longer satisfy the criteria for receiving California LifeLine support. I understand that I will be subject to penalties if I fail to follow
this notification requirement, including being de-enrolled from the
California LifeLine programs.
I understand and acknowledge that California LifeLine service is a non-transferable benefit and that I may not transfer my service to any other individual, including
another low-income consumer.
I acknowledge that I will be required to renew/re-certify my eligibility for California LifeLine benefits annually, and I may be required to renew/re-certify my continued
eligibility for California LifeLine at any time, and that failure to do so will result in the termination of my California LifeLine benefits.
I hereby authorize enTouch Wireless to send text messages to my EnTouch provided wireless number about my California LifeLine benefit. Text messages sent by
enTouch Wireless will not decrement my available wireless minutes or texts. Standard voice, data and text rates will apply to all messages to and from anyone other
than enTouch Wireless.
I acknowledge I must attest under penalty of perjury that the information herein is true and correct to the best of my knowledge.
Not a LifeLine-supported benefit.
USTED TENDRÁ QUE CUMPLIR CON LO DISPUESTO A CONTINUACIÓN PARA
PODER RECIBIR SU BENEFICIO DE CALIFORNIA LIFELINE
ELIGIBILITY PROGRAMS & INCOME LEVELS
LifeLine es un programa de asistencia del gobierno. enTouch Wireless es un proveedor autorizado del programa LifeLine de California.
OBSERVACIÓN: Usted tiene que satisfacer los requisitos para recibir los servicios de LifeLine de California. Para inscribirse necesita una tarjeta de beneficios del gobierno o un documento de ingresos vigente y su identificación oficial expedida por el gobierno. El beneficio se ofrece únicamente a una persona por unidad familiar y no es
transferible a otra persona. Si el teléfono móvil es el único teléfono en su unidad familiar, los residentesno tendrán acceso para llamar al 911 cuando el aparato no esté en
ese lugar. enTouch Wireless condonará la Cuota de activación inicial del teléfono de $39.00 hasta nuevo aviso.
Puede hacer llamadas al 911 desde su teléfono incluso aunque no tenga minutos. El servicio de emergencia 911 funciona en cualquier lugar donde llegue el servicio inalámbrico. La cobertura de la red y la calidad de los servicios pueden verse afectados negativamente por cosas como el tiempo, montañas, valles, estructuras, edificios,
etc. Estos factores pueden interferir o impedir la realización de llamadas al 911. Si en caso de una emergencia su teléfono está fuera de cobertura, llame al 911 desde un
teléfono fijo. Esté preparado para proporcionar información sobre su ubicación al hacer una llamada de emergencia al 911 o a otro número desde un teléfono celular.
Afirmo y autorizo que enTouch Wireless divulgue mi nombre, número de teléfono, dirección, fecha de nacimiento, los últimos cuatro dígitos de mi número de seguro social
o ID Tribal, la cantidad de apoyo que pido, los medios utilizados para calificar para asistencia y las fechas de comienzo y finalización del servicio a California LifeLine
Administration (Administrador para el programa LifeLine), Universal Service Administrative Company y/o sus agentes con el fin de verificar que el abonado no reciba más
de un beneficio de LifeLine.
Cal-Fresh
Stanislaus County Work Opportunity and Responsibility to Kids (StanWORKs)
Supplemental Security Income (SSI)
California Work Opportunity and Responsibility to Kids (CalWORKs)
Low-Income Home & Energy Assistance (LIHEAP)
Medicaid/Medi-Cal
Section 8 Federal Public Housing Assistance
Temporary Assistance for Needy Families (TANF)
Entiendo que si cambio de dirección, debo notificar a enTouch Wireless y proporcionar mi nueva dirección en un plazo de 30 días.
National School Lunch Program (NSL) (Free Program Only)
Greater Avenues for Independence (GAIN)
Welfare-To-Work (WTW)
Women, Infant & Children (WIC)
Entiendo y afirmo que no puedo ser reclamado como dependiente en la declaración de impuestos de otra persona. Si no tengo una dirección permanente y en su lugar
proporciono una dirección temporal, entiendo que enTouch Wireless intentará verificar cada 90 días que continúo basándome en esa dirección y que debo notificar a
enTouch Wireless de mi nueva dirección en un plazo de 30 días de haberme mudado. Si no respondo en un plazo de 30 días cuando enTouch Wireless intente verificar mi
dirección, entiendo que podrían darme de baja del servicio California LifeLine de enTouch Wireless.
Food Distribution Program on Indian Reservations
Bureau of Indian Affairs General Assistance
Tribally Administered TANF
Tribally Administered Head Start (meeting the income qualifications of Head Start)
Yo cumplo con los requisitos para recibir el servicio de California LifeLine, en base a los ingresos o a un programa y proporcioné la documentación de elegibilidad, si fue
necesario.
IMPORTANT
Terms of Service for Communication Services. The Terms of Service are part of
your agreement with enTouch Wireless for Mobile Services. For a complete Terms
& Conditions visit www.entouchwireless.com
Acceptable Use Policy (AUP): enTouch Wireless service is for live, personal use only. Unlawful, fraudulent, harassing, or abusive behavior is not acceptable. The service
is not for business use. enTouch Wireless reserves the right to monitor and suspend users based on the AUP. Using more than 3,000 units in 30 days or less may trigger an
account review. enTouch Wireless may change you to another plan or suspend service to protect our network and business. See our complete AUP in the Terms of Service
at: www.entouchwireless.com.
Use of Services and Equipment: Services and equipment may not be used for any unlawful, fraudulent or abusive purpose. enTouch Wireless service is for personal use only.
Phone Number: We assign telephone numbers and other personal identifiers in connection with the Services. You do not have any property right to
your phone number. It may be changed or reassigned.
Phones and Other Equipment: The only warranties on the refurbished or overstock phones or other equipment are any limited warranties extended
by the manufacturers.
Lost or Stolen Equipment: If your phone or other equipment is lost or stolen, you must notify us by calling enTouch Wireless Customer Service. You are responsible for all
charges for Services provided to the Number for the lost or stolen equipment. We will deactivate Services to the Number upon notification to us of any loss or theft. If the
equipment is later found, we may require that you exchange it for another phone or other equipment before we reactivate Services (if we do reactivate Services), as well as
require you to pay a reactivation or replacement fee of $25.00.
Service, Prepaid Services: Upon certification of eligibility, and continuing eligibility, you will receive free voice services. This positive account balance will be applied every
30 days on the anniversary of your service activation. You must maintain an ACTIVE ACCOUNT every 60 days: by having usage (inbound or outbound); by buying additional
product; or by responding affirmatively to our queries regarding your desire to continue to receive services.
Misuse of Service: You have certified your eligibility to receive free services under the State of California LifeLine program. If your eligibility to
participate in this program changes, you agree to immediately notify enTouch Wireless at 1.866.488.8719. You agree not to use the service or modify your handset in any
fraudulent, unlawful, harassing, or abusive purpose, or in such a way as to create damage or risk to our business.
Exchange Policy: Defective handsets or other defective equipment provided at no cost to you may be eligible for exchange. To exchange a defective handset, please call
Customer Service at 1.866.488.8719 to obtain a Return Authorization and shipping instructions.
Concerns, Complaints or Disputes: If you have questions, concerns, comments or complaints, please contact enTouch Wireless at
www.enTouchwireless.com or call Customer Care by dialing 611 from your cell phone (does not use your benefit minutes) or dialing 1-866-488-8719 from another phone. If
you are not satisfied you may contact the California Public Utilities Commission Consumer Affairs Division at 1.800.649.7570.
Termination of Access: enTouch Wireless may terminate your access without notice, for any conduct that enTouch Wireless, in its sole discretion, believes to be harmful: to
individual users; to enTouch Wireless or any of its affiliates; to any rights of enTouch Wireless or any third party; or that violate applicable laws.
Términos y condiciones para los servicios de comunicación - En vigor a partir de
agosto de 2014 hasta su sustitución. Los Términos de servicio son parte de su
acuerdo con enTouch Wireless para servicios móviles.
Política de Uso Aceptable (PUA): El servicio de enTouch Wireless es para uso personal en vivo únicamente. El comportamiento ilícito, fraudulento, acosador o abusivo
es inaceptable. El servicio no es para uso comercial. enTouch Wireless se reserva el derecho de monitorear y suspender a los usuarios con base en la PUA. El uso de más
de 3,000 unidades en 30 días o menos puede dar lugar a una revisión de la cuenta. enTouch Wireless puede cambiarlo a otro plan o suspender el servicio para proteger a
nuestra red y nuestro negocio. Consulte nuestra PUA completa en los Términos de Servicio en: www.entouchwireless.com.
Uso de los servicios y equipo: Los Servicios y equipos no pueden ser utilizados para ningún propósito ilegal, fraudulento o abusivo. El servicio de enTouch Wireless es solo
para uso personal.
Número de teléfono: Nosotros asignamos los números de teléfono y otros identificadores personales relacionados con los Servicios. Usted no tiene ningún derecho de
propiedad a su número de teléfono. Puede ser cambiado o reasignado.
Teléfonos y otros equipos: Las únicas garantías de los teléfonos u otros equipos remanufacturados o excedentes son cualquier garantía limitada otorgada por los fabricantes.
Equipo extraviado o robado: Si se le extravía o le roban su teléfono u otro equipo, debe notificarnos llamando a Servicio al Cliente de enTouch Wireless. Usted es
responsable de todos los cargos por servicios prestados al número del equipo extraviado o robado. En cuanto usted nos notifique del extravío o robo, desactivaremos el
servicio al número. Si posteriormente recupera el equipo, podemos requerir que lo cambie por otro teléfono u otro equipo para que podamos reactivar los servicios (en el
caso de que reactivemos los servicios), así como requerir que usted pague una cuota de reactivación o repuesto de $25.00.
Servicio, servicios prepagados: Al obtener la certificación de elegibilidad y de continuación de elegibilidad, usted recibirá servicios de voz gratuitos. Este saldo de cuenta
positivo se aplicará cada 30 días en el aniversario de activación de su servicio. Usted debe mantener una CUENTA ACTIVA cada 60 días: haciendo o recibiendo llamadas,
comprando productos adicionales o respondiendo afirmativamente a nuestras preguntas respecto a su interés de continuar recibiendo los servicios.
Uso indebido del servicio: Usted ha certificado su elegibilidad para recibir servicios gratuitos conforme al programa LifeLine del estado de California. Si su elegibilidad para
participar en este programa cambia, usted se compromete a notificar inmediatamente a enTouch Wireless llamando al 1.866.488.8719. Usted se compromete a no utilizar el
servicio ni modificar su teléfono para ningún propósito fraudulento, ilícito, acosador o abusivo, o de alguna manera que pueda generar daños o riesgos para nuestro negocio.
Política de intercambio: Los teléfonos defectuosos u otros equipos defectuosos, que se le hayan proporcionado sin costo alguno, pueden ser elegibles para intercambio.
Para cambiar un teléfono defectuoso, llame a Servicio al Cliente al 1.866.488.8719 para obtener una autorización de devolución y las instrucciones de envío.
Inquietudes, quejas o disputas: Si tiene preguntas, inquietudes, comentarios o quejas, comuníquese con enTouch Wireless en www.enTouchwireless.com o llame a
Atención al Cliente marcando al 611 desde su teléfono celular (no se usan sus minutos de beneficio) o llamando al 1-866-488-8719 desde otro teléfono. Si no está satisfecho
puede comunicarse con el Departamento de Atención al Cliente de la Comisión de Servicios Públicos de California al 1.800.649.7570.
Cancelación del acceso: enTouch Wireless puede cancelar su acceso sin previo aviso, por cualquier conducta que enTouch Wireless, a su absoluta discreción, considere
perjudicial en contra de usuarios particulares, en contra de enTouch Wireless o cualquiera de sus filiales o en contra de cualquier derecho de enTouch Wireless o de cualquier
tercero, o que viole las leyes aplicables.
Entiendo que LifeLine es un programa de beneficios del gobierno de California y que dar información falsa intencionalmente para obtener uno o ambos de estos beneficios puede ser castigado con una multa o encarcelamiento o me podrían impedir participar en los programas.
Mi unidad familiar no recibirá simultáneamente más de un servicio subsidiado por California LifeLine. Cada unidad familiar solamente puede tener una suscripción a California LifeLine. Una unidad familiar se define para fines del programa California LifeLine como un individuo o grupo de individuos que viven juntos en la misma dirección y
comparten ingresos y los gastos. Una unidad familiar no tiene permitido recibir servicios de California LifeLine de más de una compañía telefónica al mismo tiempo.
Entiendo y afirmo que la dirección de servicio que proporcioné en la solicitud de California LifeLine es mi residencia principal.
Entiendo que debo notificar a enTouch Wireless en un plazo de 30 días si (1) dejo de participar en un programa California LifeLine calificado o el ingreso de mi unidad familiar excede las limitaciones basadas en ingresos; (2) recibo más de un servicio subsidiado por California LifeLine, (3) otro miembro de mi unidad familiar está recibiendo
un beneficio de LifeLine o (4) si por algún otro motivo yo ya no cumplo con los criterios para recibir subsidio de California LifeLine. Entiendo que estaré sujeto a sanciones
si no cumplo con este requisito de notificación, una de las cuales es que me den de baja del programa California LifeLine.
My household income is at or below the California LifeLine Household Income Eligibility Limitations. I provided documentation
confirming my household income level. For California LifeLine you cannot be claimed as a dependent on another persons tax return.
California LifeLine Household Income
Eligibility Limitations
1-2 Members
3 Members
4 Members
Each Additional
Member
Annual Income Limits
$25,900
$30,100
$36,500
$6,400
California LifeLine Annual
Income Limits effective
June 1, 2016 – May 31, 2017.
Entiendo y acepto que el servicio LifeLine es un beneficio no transferible y que no puedo transferir mi servicio a ninguna otra persona, incluido cualquier otro consumidor
de bajos ingresos.
Entiendo que se me exigirá renovar/recertificar mi elegibilidad para los beneficios de California LifeLine anualmente y que también me podrían exigir renovar/recertificar
que sigo siendo elegible para California LifeLine en cualquier momento y que no hacerlo resultará en la terminación de mis beneficios de California LifeLine.
Por medio del presente autorizo a enTouch Wireless para que envíe mensajes de texto sobre mi beneficio de California LifeLine a mi número de teléfono inalámbrico
proporcionado por EnTouch. Los mensajes de texto que EnTouch me envíe no reducirán mis minutos o textos disponibles. Se aplicarán las tarifas de voz, de datos y de
texto normales a todos los mensajes de y a cualquiera que no sea enTouch Wireless.
Entiendo que debo declarar bajo pena de perjurio, que la información en este documento es verdadera y correcta, a mi leal saber y entender.
FREE 411 DIRECTORY ASSISTANCE
FREE - NO EXTRA FEES!
Placemat - 24 x 15
www.entouchwireless.com
BENEFICIOS ESTÁN SUJETOS A CALIFORNIA LIFELINENORMAS Y
REGLAMENTOS. SI TIENE UNA QUEJA QUE ES INESTABLE DESPUÉS DE
TRABAJAR CON SERVICIO AL CLIENTE, PUEDE COMUNICARSE CON:
CALIFORNIA PUBLIC UTILITIES COMMISSION
CONSUMER AFFAIRS
505 Van Ness Avenue | San Francisco, CA 94102
Toll Free: 1.800.649.7570
http://www.cpuc.ca.gov/PUC/CEC/e_complaint/
#11727
Lifeline is a government assistance program. enTouch Wireless is an approved California LifeLine Program provider. PLEASE NOTE: You have to be eligible to receive California LifeLine services. A current government benefit card or income document and your government issued ID is needed to sign up. The benefit is available to only one person per household and is not transferable to another person. If the mobile handset
is the only phone in your home, residents will not have access to call 911 when the handset is removed from that location. enTouch Wireless will waive the Initial Phone Activation Fee of $39.00 until further notice.
You can place calls to 911 from your handset even if no minutes are available. 911 Emergency Service is available where wireless service can be reached. Network coverage and quality of services can be adversely
affected by conditions such as weather, mountains, valleys, structures, buildings, etc. These factors can interfere or prohibit call placement to 911. If your phone is out of range in an emergency, dial 911 from a landline
phone. Be prepared to provide information about your location when making a 911 or other emergency calls from a cell phone.
Dial 411 from your
phone. Voice prompts walk you through your search. Call
to find your nearest 7-Eleven for top ups or to find your
local doctor, government office, school and other services.
Standard phone connection and text rates apply.
CALIFORNIA PUC
BENEFITS ARE SUBJECT TO CALIFORNIA LIFELINE RULES AND REGULATIONS.
IF YOU HAVE A COMPLAINT THAT IS UNSETTLED AFTER WORKING WITH
CUSTOMER SERVICE, YOU MAY CONTACT:
CALIFORNIA MARKETING MATERIALS
FREE
Supported by Federal Lifeline benefit and California LifeLine benefit.
Government sponsored programs.
YOU WILL NEED:
GOVERNMENT ISSUED
PHOTO ID
1
PROGRAM ELIGIBILITY
DOCUMENT
2
An approved California LifeLine Program provider.
SAMPLE
SAMPLE
Item #11518
FREE
SMART
PHONE
Not a Lifeline supported benefit. Provided by enTouch Wireless.
YOU MAY BE ELIGIBLE
FOR THIS BENEFIT IF
YOU PARTICIPATE IN:
• CAL-FRESH
• MEDI-CAL
• FREE LUNCH
• SECTION 8
• SSI
• OR MEET INCOME
REQUIREMENTS
entouchwireless.com
Federal Lifelineand California LifeLine are government assistance programs. enTouch Wireless is an approved California LifeLine Program provider.
PLEASE NOTE: You have to be eligible to receive California LifeLine services. A current government benefit card or income document and your
government issued ID is needed to sign up. The benefit is available to only one person per household and is not transferable to another person.
If the mobile handset is the only phone in your home, residents will not have access to call 911 when the handset is removed from that location.
enTouch Wireless will waive the Initial Phone Activation Fee of $39.00 until further notice.
You can place calls to 911 from your handset even if no minutes are available. 911 Emergency Service is available where wireless service can be
reached. Network coverage and quality of services can be adversely affected by conditions such as weather, mountains, valleys, structures,
buildings,etc. These factors can interfere or prohibit call placement to 911. If your phone is out of range in an emergency, dial 911 from a
landline phone. Be prepared to provide information about your location when making a 911 or other emergency calls from a cell phone.
English Rack Card - 4.25 x 11
www.entouchwireless.com
CALIFORNIA MARKETING MATERIALS
FREE
Supported by Federal Lifeline benefit and California LifeLine benefit.
Government sponsored programs.
YOU WILL NEED:
GOVERNMENT ISSUED
PHOTO ID
1
SAMPLE
PROGRAM ELIGIBILITY
DOCUMENT
2
SAMPLE
An approved California LifeLine Program provider.
Not a Lifeline supported benefit. Provided by enTouch Wireless.
Item #11525
YOU MAY BE ELIGIBLE
FOR THIS BENEFIT IF
YOU PARTICIPATE IN:
• CAL-FRESH
• MEDI-CAL
• FREE LUNCH
• SECTION 8
• SSI
• OR MEET INCOME
REQUIREMENTS
entouchwireless.com
Federal Lifelineand California LifeLine are government assistance programs. enTouch Wireless is an approved California LifeLine Program provider.
PLEASE NOTE: You have to be eligible to receive California LifeLine services. A current government benefit card or income document and your
government issued ID is needed to sign up. The benefit is available to only one person per household and is not transferable to another person.
If the mobile handset is the only phone in your home, residents will not have access to call 911 when the handset is removed from that location.
enTouch Wireless will waive the Initial Phone Activation Fee of $39.00 until further notice.
You can place calls to 911 from your handset even if no minutes are available. 911 Emergency Service is available where wireless service can be
reached. Network coverage and quality of services can be adversely affected by conditions such as weather, mountains, valleys, structures,
buildings,etc. These factors can interfere or prohibit call placement to 911. If your phone is out of range in an emergency, dial 911 from a
landline phone. Be prepared to provide information about your location when making a 911 or other emergency calls from a cell phone.
Spanish Rack Card - 4.25 x 11
www.entouchwireless.com
CALIFORNIA MARKETING MATERIALS
YOU WILL NEED
USTED NECESITARA
PHOTO ID
IDENTIFICACIÓN CON FOTOGRAFÍA
GOVERNMENT ISSUED PHOTO ID
IDENTIFICACIÓN CON FOTOGRAFÍA
EMITIDA POR EL GOBIERNO
ELIGIBILITY CARD
TARJETA DE ELEGIBILIDAD
PROGRAM ELIGIBILITY DOCUMENT CARD:
IE, SNAP, MEDICAID, SSI, FREE LUNCH
TARJETA DE DOCUMENTO DE ELEGIBILIDAD
PARA EL PROGRAMA: POR EJEMPLO, SNAP,
MEDICAID, SSI, ALMUERZO GRATIS
SOCIAL SECURITY
NUMBER
#1234
SOCIAL SECURITY #
NÚMERO DE SEGURIDAD SOCIAL
YOU WILL NOT QUALIFY FOR THE LIFELINE PROGRAM IF YOU
DO NOT HAVE YOUR GOVERNMENT ID AND ELIGIBILITY
DOCUMENTS WITH YOU TO APPLY FOR THE LIFELINE BENEFIT.
NO CALIFICARÁ PARA EL PROGRAMA LIFELINE SI NO TIENE
CON USTED SU IDENTIFICACIÓN EMITIDA POR EL GOBIERNO Y
LOS DOCUMENTOS DE ELEGIBILIDAD AL SOLICITAR EL
BENEFICIO DE LIFELINE.
#11726
An approved California LifeLine Program provider
Un proveedor autorizado del programa LifeLine de California
Lifeline is a government assistance program. enTouch Wireless is an approved California LifeLine Program provider. PLEASE NOTE: You have to be eligible to receive California LifeLine services. A current government benefit card or income document and your government issued ID is needed
to sign up. The benefit is available to only one person per household and is not transferable to another person. If the mobile handset is the only phone in your home, residents will not have access to call 911 when the handset is removed from that location. enTouch Wireless will waive the Initial
Phone Activation Fee of $39.00 until further notice. You can place calls to 911 from your handset even if no minutes are available. 911 Emergency Service is available where wireless service can be reached. Network coverage and quality of services can be adversely affected by conditions such
as weather, mountains, valleys, structures, buildings, etc. These factors can interfere or prohibit call placement to 911. If your phone is out of range in an emergency, dial 911 from a landline phone. Be prepared to provide information about your location when making a 911 or other emergency calls
from a cell phone.
LifeLine es un programa de asistencia del gobierno. Entouch Wireless es un proveedor autorizado del programa LifeLine de California.
OBSERVACIÓN: Usted tiene que satisfacer los requisitos para recibir los servicios de LifeLine de California. Para inscribirse necesita una tarjeta de beneficios del gobierno o un documento de ingresos vigente y su identificación oficial expedida por el gobierno. El beneficio se ofrece únicamente a
una persona por hogar y no es transferible a otra persona. Si el teléfono móvil es el único teléfono en su hogar, los residentes no tendrán acceso para llamar al 911 cuando el aparato no esté en el hogar. enTouch Wireless condonará la Cuota de activación inicial del teléfono de $39.00 hasta nuevo
aviso. Puede hacer llamadas al 911 desde su teléfono incluso aunque no tenga minutos. El servicio de emergencia 911 funciona en cualquier lugar donde llegue el servicio inalámbrico. La cobertura de la red y la calidad de los servicios pueden verse afectados negativamente por cosas como el
tiempo, montañas, valles, estructuras, edificios, etc. Estos factores pueden interferir o impedir la realización de llamadas al 911. Si en caso de una emergencia su teléfono está fuera de cobertura, llame al 911 desde un teléfono fijo. Esté preparado para proporcionar información sobre su ubicación
al hacer una llamada de emergencia al 911 o a otro número desde un teléfono celular.
www.entouchwireless.com
What You Need Banner - 24 x 48
www.entouchwireless.com
CALIFORNIA MARKETING MATERIALS
Abbreviated Terms of Service for Communication Services
The Terms of Service are part of your
agreement with enTouch Wireless for
Mobile Services.
Acceptable Use Policy (AUP): enTouch Wireless service
is for live, personal use only. Unlawful, fraudulent,
harassing, or abusive behavior is not acceptable.
The service is not for business use. enTouch Wireless
reserves the right to monitor and suspend users based
on the AUP. Using more than 3,000 units in 30 days or
less may trigger an account review. enTouch Wireless
may change you to another plan or suspend service to
protect our network and business. See our complete
AUP in the Terms of Service at: www.entouchwireless.com.
Phone Number: We assign telephone numbers and other
personal identifiers in connection with the Services. You
do not have any property right to your phone number. It
may be changed or reassigned.
Phones and Other Equipment: The only warranties
on the refurbished or overstock phones or other
equipment are any limited warranties extended by
the manufacturers.
Lost or Stolen Equipment: If your phone or other
equipment is lost or stolen, you must notify us by calling
enTouch Wireless Customer Support. You are responsible
for all charges for Services provided to the Number for
the lost or stolen equipment. We will deactivate Services
to the Number upon notification to us of any loss or theft.
If the equipment is later found, we may require that you
exchange it for another phone or other equipment before
we reactivate Services (if we do reactivate Services), as
well as require you to pay a reactivation or replacement
fee of $25.00.
Service, Prepaid Services: Upon certification of
eligibility, and continuing eligibility, you will receive free
voice services. This positive account balance will be
applied every 30 days on the anniversary of your service
activation. You must maintain an ACTIVE ACCOUNT
every 60 days: by having usage (inbound or outbound);
by buying additional product; or by responding
affirmatively to our queries regarding your desire to
continue to receive services.
Concerns, Complaints or Disputes: If you have
questions, concerns, comments or complaints, please
contact enTouch Wireless at www.entouchwireless.com
or call Customer Care by dialing 611 from your cell phone
(does not use your minutes) or dialing 866.488.8719 from
another phone.
Termination of Access: enTouch Wireless may terminate
your access without notice, for any conduct that enTouch
Wireless, in its sole discretion, believes to be harmful: to
individual users; to enTouch Wireless or any of its
affiliates; to any rights of enTouch Wireless or any third
party; or that violate applicable laws.
Annual Renewal / Recertification: You must renew/
re-certify annually that you are eligible to receive the
benefit(s).
Misuse of Service: You have certified your eligibility to
receive free services under the California LifeLine
program. If your eligibility to participate in programs
changes, you agree to immediately notify enTouch
Wireless at 866.488.8719. You are required to renew/
re-certify annually. You agree not to use the service or
modify your handset in any fraudulent, unlawful,
harassing, or abusive purpose, or in such a way as to
create damage or risk to our business.
Activation Fee: A one-time activation fee of $39 will
be charged to all new or transferred accounts. The
California LifeLine Fund will subsidize no more than
two non-recurring charges per year, per eligible California
LifeLine household. enTouch Wireless will be responsible
for paying the non-recurring charges beyond the two for
which reimbursement is provided.
Exchange Policy: Defective handsets or other defective
equipment provided at no cost to you may be eligible for
exchange. To exchange a defective handset, please call
Customer Support at 866.488.8719 to obtain a Return
Authorization and shipping instructions.
For a complete list of Terms & Conditions visit:
entouchwireless.com/pages/cell_phone_termsofservice
Questions?
Call enTouch 866.488.8719
What happens now?
What should I do when I receive notification of California LifeLine approval?
Activate your phone by dialing 319.471.4802.
What features come with my phone? You will have excellent coverage with
national wireless networks. Free 411 calls. Voicemail, Call Forwarding, Three
Way Calling, Data Enabled & other features.
An approved California LifeLine Program provider.
Welcome to enTouch!
What do I receive with my service? You will receive your free handset that is
loaded monthly with your minutes. Every 30 days after your activation date, your
balance will automatically reload on your phone as long as you have an ACTIVE
ACCOUNT. If you have not used your phone in 60 days your California LifeLine
service will be deactivated.
Item #11770 - 6.6.16
Can I get more minutes, text or data? You can upgrade to Unlimited California
LifeLine plans to add voice minutes, texts, and data at any time. See details on
other side for talk, text & data plans. Top up at your local retailer, call Customer
Support at 866.488.8719 or dial 611 from your LifeLine phone to top up.
PLEASE NOTE: California LifeLine fund will subsidize no more than 2
non-recurring charges per year. Please see Terms of Service for more
information.
save this inf ormation!
Phone #:
State Commission Contact:
For unresolved questions or complaints you may
contact the applicable state commission or contact.
California Public Utilities Commission
Consumer Affairs
505 Van Ness Avenue • San Francisco, CA 94102
My ESN:
Toll Free: 1-800-649-7570
http://www.cpuc.ca.gov/PUC/CEC/e_complaint/
Anniversary Date*:
Federal Lifeline and California LifeLine are government assistance programs.
enTouch Wireless is an approved California LifeLine Program provider.
PLEASE NOTE: You have to be eligible to receive California LifeLine services.
A current government benefit card or income document and your government issued
ID is needed to sign up. The benefit is available to only one person per household and
is not transferable to another person. If the mobile handset is the only phone in your
home, residents will not have access to call 911 when the handset is removed from
that location. enTouch Wireless will waive the Initial Phone Activation Fee of $39.00
until further notice.
866.488.8719
*Your minutes will be added every 30 days from this date.
*Sus minutos estaran agregados cada 30 dias desde esta fecha.
You can place calls to 911 from your handset even if no minutes are available.
911 Emergency Service is available where wireless service can be reached. Network
coverage and quality of services can be adversely affected by conditions such as
weather, mountains, valleys, structures, buildings, etc. These factors can interfere or
prohibit call placement to 911. If your phone is out of range in an
emergency, dial 911 from a landline phone. Be prepared to provide information about
your location when making a 911 or other emergency calls from a cell phone.
Bag Insert folded to 5.5 x 4.25 - Page 1
www.entouchwireless.com
CALIFORNIA MARKETING MATERIALS
Welcome to enTouch!
An approved California LifeLine Program provider.
1
Welcome to the California LifeLine Programs.
enTouch Wireless is a Federal Lifeline and California
LifeLine program provider.
Activate Phone: When you receive notification of
your California LifeLine approval, activate your benefit
by dialing 319.471.4802.
Phone Number: Your phone number is located on the
inside of the battery door and circled on the outside
sticker of the bag you received your phone in.
FREE Minutes: You get free minutes monthly. Minutes
will automatically reload on your anniversary date.
Número de Teléfono: Su número de teléfono se indica en
el interior de la tapa de la batería y también está encerrado
en un círculo en la etiqueta exterior de la bolsa en que le
entregaron su teléfono.
Minutos GRATIS: Cada mes, minutos gratis. Los minutos
se cargan automáticamente cada mes en su fecha de
aniversario.
Keep Active: Use your phone regularly to keep plan
active. No use in 60 days will deactivate your device.
Manténgalo Activo: Use el teléfono con regularidad para
mantener activo su plan. Su dispositivo se desactivará si
no lo usa en 60 días.
Check Balance: Dial 611 on your LifeLine phone.
Press 1 to hear balance.
Compruebe: Marque 611 desde su telefono LifeLine.
Presione 1 para escuchar el balance.
Your Phone Company is enTouch Wireless
powered by Boomerang Wireless.
Su Compañía de Teléfono es enTouch Wireless
powered by Boomerang Wireless.
Questions? Dial 611 on your LifeLine phone or call
866.488.8719 from a land line phone.
Preguntas? Marque 611 desde su teléfono LifeLine
o llame 866.488.8719 desde un teléfono.
2
Questions? Access Information from Your Phone.
Dial 611 from your California LifeLine phone or call 866.488.8719.
¿Tiene preguntas? Marque 611 desde su teléfono Federal Lifeline o California LifeLine o llame 866.488.8719.
1
2
Press 1 to hear your air
time balance.
Presione 1 para escuchar
su balance de minutos.
3
Active el Teléfono: Cuando recibe su notificacion de su
abrobacion de California LifeLine, puede activar su beneficio
llamando al 319.471.4802.
Press 2 to add minutes
to your cell phone.
Presione 2 para anadir
minutos a su telefono
celular.
3
4
Press 3 for assistance
with your phone.
Presione 3 para obtener
ayuda con su telefono.
Press 4 to find out your
anniversary date.
Presione 4 para saber
su fecha de aniversario.
Want More Talk, Text or Data?
¿Necesita más minutos? Es fácil añadirle minutos a su teléfono. Vea los detalles del plan al dorso.
Upgrade to Unlimited California LifeLine plans. Follow the directions below to top up through
Customer Support or at your local retailer.
Customer Support:
OPEN
Dial 611 on your California LifeLine phone or call
866.488.8719 from a land line phone. Debit or credit
card required.
Marque 611 desde su teléfono California LifeLine o llame
866.488.8719. Se requiere tarjeta de débito o de crédito.
Price
All plans are
30 day plans.
Talk/Text Units
Data
5
0
100mb
$
10
0
500mb
$
20 UNLTD* 100mb
+
30 UNLTD*
+
$
$
1 Unit = 1 Text
OR
4gb
1 Voice Minute
+ California LifeLine plans.
Rates are
subject to
change
without
notice.
*Subject to
the 3000
units and
Acceptable
Use Policy
Retail:
Check our website for a retail location
near you | www.entouchwireless.com
Tiendas: Busque las tarjetas de recarga en
las siguientes tiendas locales.
FREE
Dial 411 from your phone. Voice prompts walk
you through your search.
Call to find your nearest 7-Eleven for top ups
or to find your local doctor, government office,
school and other services.
Standard phone connection and text rates apply.
411 Directory Assistance.
FREE!
No extra fees.
955 Kacena Rd, Ste A
Hiawatha, IA 52233
email: [email protected]
866.488.8719
www.entouchwireless.com
Bag Insert folded to 5.5 x 4.25 - Page 2
www.entouchwireless.com
CALIFORNIA MARKETING MATERIALS
100
emails
1 song
on
spotify
100
MB
1 hour
facebook
1 hour
google
maps
FREE INTERNET
100MB DATA
WHAT 100 FREE MB OF DATA CAN
DO ON YOUR SMART PHONE.
100 MBS DATA =
2.5 hours Web Surfing
+ 2 hours Facebook
+ 100 E-Mails
$5 | $10 | $20 | $30 | $50
LOOK FOR AIRFAIR AT YOUR LOCAL 7-11
Data Insert - 5.5 x 4.25
www.entouchwireless.com
#11473 - 4.20.16
1 hour
web
surfing
CALIFORNIA MARKETING MATERIALS
Need More Talk, Text or Data?
Price
Talk/Text Units
5
$
10
$
20
$
30
0
100mb 30
0
500mb 30
UNLTD*
100mb 30
$
Customer Support:
866.488.8719
Dial 611 on your Lifeline phone or call
866.488.8719 from a landline phone.
Debit or Credit Card required.
Retail Stores:
Look for the following reload
cards at local retailers. Call
Customer Support to locate a
retailer nearest you or visit
www.entouchwireless.com
UNLTD*
4gb
Days
30
1 Unit = 1 Text OR 1 Voice Minute
Rates are subject to change without notice.
* Subject to the 3000 units and Acceptable Use Policy
Federal Lifeline and California LifeLine are government assistance programs. enTouch Wireless is an
approved California LifeLine Program provider.
PLEASE NOTE: You have to be eligible to receive California LifeLine services. A current government benefit
card or income document and your government issued ID is needed to sign up. The benefit is available to only
one person per household and is not transferable to another person. If the mobile handset is the only phone in
your home, residents will not have access to call 911 when the handset is removed from that location. enTouch
Wireless will waive the Initial Phone Activation Fee of $39.00 until further notice.
You can place calls to 911 from your handset even if no minutes are
available. 911 Emergency Service is available where wireless service
can be reached. Network coverage and quality of services can be
adversely affected by conditions such as weather, mountains, valleys,
structures, buildings,etc. These factors can interfere or prohibit call
placement to 911. If your phone is out of range in an emergency, dial
911 from a landline phone. Be prepared to provide information about your
location when making a 911 or other emergency calls from a cell phone.
Top Up at your local 7 Eleven Store
Airfair Bag Insert - 5.5 x 4.25
www.entouchwireless.com
Item #11404 - 6.2.16
Powered by Boomerang Wireless.
An approved California LifeLine Program provider.
Data