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appendix
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Appendix > Information to shareholders and investors
Information to shareholders and investors
The Annual Report of Bankinter S.A. is presented
at the Annual General Meeting of Shareholders
and is available to all the Company’s shareholders.
The information contained in it covers the
period from 1 January 2014 to 31 December
2014 unless otherwise specified. The previous
Statutory Report, for 2013, was published on 19
February 2014.
This document, coordinated by the Bank's
External Communication area, has been prepared
using information obtained from the different
areas of the Bank by means of interviews,
questionnaires addressed to the heads of the
areas concerned or requests for the required
information.
The information relating to sustainability in
the Integrated Annual Report for 2014 was
prepared in accordance with version G4 of the
Global Reporting Initiative guidelines and all its
principles. This information has been verified
externally by the independent firm Deloitte,
which also audits the financial statements.
As well as the Annual Report, the Bank also
publishes consolidated quarterly results in
January, April, July and October. Both reports
are available on Bankinter's corporate website.
The Bankinter Annual Report has followed a
process of discussion, review, correction and
audit.
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Appendix > Information to shareholders and investors
Service
Office hours
Customer service for customers of Personal and Private
Banking and Finance
8 am to 10 pm Monday to Saturday, except national holidays
Private individuals
9 am to 6 pm Monday to Friday, except national holidays
Insurance specialists
9 am to 6 pm Monday to Friday, except national holidays
Customer service in English
9 am to 6 pm Monday to Friday, except national holidays
902 888 835
Customer Service Support
9 am to 6 pm Monday to Friday, except national holidays
900 802 081
Internet technical assistance (particulares.com)
8 am to 10 pm Monday to Friday, Saturdays from 9 am to 3 pm, except national
holidays
902 365 563
Stock Exchange and Investment Specialists
8 am to 10 pm Monday to Friday, including national holidays if there are markets
902 131 114
International Business Specialists
Telephone Banking, Businesses
Internet technical assistance (empresas.bankinter.com)
Video-call service in sign language
Shareholders Office
Alfonso Martínez Vaquero
Avenida de Bruselas, 12
28108 Alcobendas (Madrid)
Tel. 913398330 - 913397500
Fax 913397445
E-mail: [email protected]
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Telephone
8 am to 6 pm Monday to Thursday and 8 am to 5 pm on Fridays
August 8 am to 3 pm Monday to Friday, except national holidays
9 am to 2 pm Monday to Friday
Investor Relations
Alfonso Alfaro Llovera
David López Finistrosa
Paseo de la Castellana, 29
28046 Madrid
Tel.: 91 91 339 75 00
E-mail: Investor_Relations@
bankinter.es
902 132 313
902 882 000
902 888 855
902 365 656
bankinter.com
Customer Service
Eloy Antonio López Hernández
Avenida de Bruselas, 12
28108 Alcobendas (Madrid)
Tel.: 900 802 081
Fax 91 91 623 44 21
e-mail: [email protected]
External Communication
Inés García Paine
Head Office of the Bank
Paseo de la Castellana, 29
28046 Madrid
Tel. +34 91 339 83
E-mail: [email protected]
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Appendix > Board of Directors
Board of Directors
Position
Name/Company Name
Chairman
Pedro Guerrero Guerrero
Deputy Chairman
Cartival, S.A.*
CEO
María Dolores Dancausa Treviño
Director
John de Zulueta Greenebaum
Director
Jaime Terceiro Lomba
Director
Marcelino Botín-Sanz de Sautuola y Naveda*
Director
Fernando Masaveu Herrero
Director
Gonzalo de la Hoz Lizcano
Director
María teresa Pulido Mendoza
Director
Rafael Mateu de Ros Cerezo
• Cartival, S.A.: Company represented on the Board of Directors by Alfonso Botín-Sanz de Sautuola y Naveda,
representing significant shareholder Jaime Botín-Sanz de Sautuola.
• Marcelino Botín-Sanz de Sautuola y Naveda: Related to significant shareholder Cartival, S.A.
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Management Structure
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Organisation Managers
Juan Carlos Barbero Maeso
Andalusia
Juan Manuel Castaño Escudero
Canary Islands
Jacobo Cañellas Colmenares
Castilla-La Mancha-Extremadura
Eduard Gallart Sulla
Catalonia
Antonio Berdiel Bitrián
Levante and the Balearic Islands
Enrique Becerril Atienza
Madrid Corporate Banking
Marta Centeno Robles
Madrid East
Juan Villasante Cerro
Madrid West
Lucas Peinado Mataix
Navarra - Aragón - Rioja - Soria
Joaquín Da Silva Castaño
North-Western Spain
Juan Manuel Astigarraga Capa
Northern Spain
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