The Next generation Network Management solution - ATS

Transcripción

The Next generation Network Management solution
August 2012
COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED.
AGENDA
1. The Problem: IT is struggling to cope
2. The Solution: Automating Unified Management
3. 8770 Application Suite Overview
4. Ordering and migration
2
The Problem:
IT is struggling to cope
• Two thirds of time is spent
on tactical, non strategic
tasks
Time allocation in IT departments
Maintenance
40%
Upgrades
& tuning
21%
• Almost 100% growth per year in
devices to manage
Complexity is multiplying
the risk of human error
Developing
new services
22%
Over 60% of time is spent
on Maintenance and Tuning
Other activities
3%
Educating business
about technology
14%
Source: Yankee Group Anywhere Enterprise--Large: 2008 IT and Managed Services survey
3
AGENDA
4
The Solution: Automating Unified Management
OmniVista 8770 automates user provisioning
Operation time is reduced, Telecom costs are
lowered
OmniVista 8770 continuously measures
performance through Key Performance Indicators
Availability is increased, customer satisfaction rises
OmniVista 8770 provides a single management
interface across systems and devices
Telecom costs are lowered, experts’ time optimized
OmniVista 8770 Metering tracks Telecom costs and
consolidates them
Telecom expenses are reduced
5
OmniVista 8770 automates users provisioning
Network
Operation
Center
Administrators
OXE network
Local administrator
OpenTouch
Multimedia Services
OpenTouch Business Edition
OXE
OXE
OXE
Simplified maintenance
6
OmniVista 8770 continuously measures
Performance
Proactive performance monitoring
• VitalSuite® powered
• VoIP quality (MOS, R-factor)
• System resource monitoring (CPU, Disk, Messaging… )
Key Performance Indicators (KPIs)
Threshold settings provide advance warning
… Let’s keep you
healthy
7
OmniVista 8770 provides a single
management interface across systems &
devices
Unifying Management of new MLE offer
devices
users
applications
Unifying
OXE
OXE >=8.0
>=8.0
OTBE
OTBE
Appliance
Appliance
OTBE
OTBE
Blade
Blade
OTMS
OTMS
Devices
Devices
OmniVista 8770 provides a unified user
provisioning
• Double administration on
OXE and UC
• Example: to remove a UC user,
administrator has to perform a
delete on UC then on OXE
sequentially.
• Business Partners feedback: Costs
of training for various management
platforms
Unified User management
Create Voice and Application users on
one single screen with few parameters
Unified interface whatever user’s
location: OXE / OTMS/ OTBE
Save operation time
Unified Interface
VitalSuite
WBM
Performance
ICS
OmniVista 4760
Voice Management
10
11
OmniVista 8770
Network
Reporting
Directory
Directory
Setup
Unified User Mngt
Accounting
Device Mngt
Performance
Security
Configuration
Reports
Maintenance
Administration
Alarms
Scheduler
Topology
Public Key Infra.
Audit
Maintenance
Integrated Application Suite
12
Application group : Network
Unified User Management
• Create a user in few clicks
Unified configuration
Maintenance
• OXE and OpenTouch graphical configuration
• OXE/OT back-up,
• OXE software update
Unified Device Management
• Deploy configuration and binaries files for all SIP Devices
Fault and Performance monitoring
• Real time Alarms and Topology
13
Audit
• Audit of the OXE/8770
operations
Create users on all systems from a single screen
Save operation time
Increase visibility and control
Directory Entry
Voice User
MyIC User
Voice Mail Box
14
Device Management
List of Devices supported
• OmniPCX Enterprise:
• Thomson 2022/2030
• IPTouch 4008/4018
• MyIC Phone 8082 (hospitality)
• MyIC Desktop
• OpenTouch:
• MyIC Phone 8082
• MyIC Desktop
• MyIC mobile
Supply configuration and
binaries
Configuration
Configuration to manage all systems from a central point
OTBE
Hosted/Appliance Editions
•OTMS
OmniPCX Enterprise
Application group : Reporting
Unified Accounting and Traffic analysis
• Telecommunications costs for OXE and OpenTouch users
• Past Time Performance
Proactive Performance Monitoring
• VitalSuite® powered
17
Performance
Performance to check system health
and VoIP quality from a central point
OTBE
•OTMS
OmniPCX Enterprise
Messaging
CPU Memory Disk
LAN
VoIP
Performance : services
• Summary (Resource View)
Domains (System View)
• Operation (Resource discovered)
Period selection
Reporting
19
Severity
Application group : Directory
• Unified web directory
• Search and Click to call
20
OmniVista 8770 positioning
MyTeamWork
ICS 6.1
PKI
MyIC Phone
UCManaged
Console
Management
Not
by OmniVista
8770
OpenTouch MyIC Phone
OpenTouch
Business Edition
OpenTouch
Multimedia Services
Unified User
Management
OpenTouch
OXE
Real Time
Performance
OpenTouch
OXE
OmniVista
4760
OXE < R8
30 Admin
Clients
OXE ≥ R8
Application suite
Distributed Server
100K Users
4400
Full Pack
30K Users
PPP
connectivity
OXO
IP
connectivity
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VitalSuite
Directory
Configuration, DMS
Alarms, Topology
Accounting, PTP
Other systems
System Requirement
• Dedicated Server Requirement
• PC: Windows 7
Client Requirement
PC
64b
• 2GHz, 2GB RAM, 40GB disk
• Processor 2GHz
OS
• 4 GB RAM, 80GB
• Window 7 64b / 32b
• Server: Windows 2008 R2
• Windows XP SP3
64b
• Dual core or Bi-Proc 2,5 GHz
Web directory
• 4 GB RAM, 80GB disk: RAID5
• Internet Explorer 8
• Firefox 3.2
22
23
OmniVista 8770 Packages
• OmniVista 8770 for OXE R10
Dedicated server
• OmniVista 8770 is part of OXE 10 Global Offer
• OmniVista 8770 manages OXE from R8.0 to R10
• Full OXE management, including My IC Phone 8082 for Hotels
OXE
OXE R8.0
R8.0
IP
OXE
OXE R9.x
R9.x
OXE
OXE R10
R10
OmniVista 8770 for OpenTouch
• OmniVista 8770 is part of OpenTouch Global Offer
• OmniVista 8770 manages OTMS and is embedded in OTBE
Dedicated server
Embedded in OTBE
OXE
OXE R10
R10
OTBE
OXE
OXE R10
R10
8770
8770
OXE
OXER10
R10
OXE
OXE R9.x
R9.x
OXE
OXE R10
R10
8770
8770
OXE
OXER10
R10
ICS
ICM
ICS
ICM
8770
8770
MCS
MCS
8770
8770
OXE
OXER10
R10
OTMS
8770
8770
OXE
OXER10
R10
OXE
OXE R8.0
R8.0
OXE
OXE R10
R10
In a blade center
ICS
ICM
ICS
ICM
ICS
ICM
Quotation and Ordering in ACTIS
OmniVista 8770 1.0 is available from ACTIS 16.1
OpenTouch Business Edition solution
• Local OTBE management (Configuration, Users and devices Management )
embedded
• Added value options: Metering, Alarms, Performance, etc .
25
Quotation and Ordering in ACTIS
Business and Corporate solutions
• Centralized management for OXE and OpenTouch Multimedia Services
• License based on OXE Handle (CPU ID)
• Redundancy option
• MCS Edition for Hosted offer
• Automatic migration
4760 => 8770
• Via Direct Keying for license
UUM, Configuration,
Device Mngt, Audit
on MAC address
Past Time Performance
+ VoIP, System Performance
26
Evolution from OmniVista 4760
• Data migration from OmniVista 4760 (≥ 5.x) to OmniVista 8770
• Recovery of configuration, accounting tickets & directory data
OmniVista 4760
27
Mixed Management Deployment
OmniVista
4760
OpenTouch and OmniPCX Enterprise can be managed and monitored by several
management platform: OmniVista 4760, 8770, VitalSuite
Restrictions
The OXE SIP devices can be managed only by one platform (4760 or 8770)
OXE VoIP ticket : streaming limited to one platform
No synchronization between OmniVista 4760 and 8770 regarding Directory, reports, customization, …
28
Commercial upgrade
Preferred pricing for OmniVista 8770 customers to Full VitalSuite
29
Conclusion - Take away
• OpenTouch is fully integrated in OmniVista 8770 Management
Application. OmniVista 8770 provides mass provisioning and Unified
User Management.
• Real Time Performance provided by OmniVista 8770 is a key feature for
Customer who needs to check their quality of service
• Customer TCO of Management solution is reduced
• Unified interface reduces training cost
• Single platform providing all management services and addressing our Next
Generation Voice and Application product
30
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31
Back up
Architecture
Mail
Mass provisioning
SMTP
(PCX, OT ..config file)
OT Device
OpenTouch
import
OmniVista 8770 Client
HTTPS
Server
Web Service
SNMP
Services
MySQL
LDAP Client
LDAP
HTTP
SIP files
OXE
CMISE, FTP
SNMP
HTTP
Web Directory
OXE SIP Phones
33
SIP
OXE User with Voice mail
User Data
Name
OXE: User Profile
Rights
Cost Center
…
OT Application*
Phone Type
MyIC login
Phone Number
Voice Mail
* option
Unified User Management : OXE
• OmniPCX Enterprise User
• Profiles management
• OXE User creation off line
• Mass provisioning by csv import
• Association with a SIP device
• Link with OXE configuration
35
OXE user with OTMS applications
User Data
Name
OXE: User Profile
Rights
Cost Center
…
Phone Number
OTMS: User Profile
Right
MyIC login
Voice Mail
SIP & App user
SIP user*
* fallback + phone right + accounting
Unified User Management : OTBE, OTMS
OTMS User
• Profiles management
• OTMS User creation off line
• Mass provisioning by csv import
• Association with a SIP device
• Link with OTMS configuration
37
Device Management
Device Management to deploy and manage
all SIP devices from a central point
OTBE
OTMS
OmniPCX Enterprise
Device Management : operation
• Devices
Binaries
Parameters,
39
OTBE / OTMS Management
Configuration Menu
Graphical configuration
Telnet (connect)
40
Security PKI : Certificate Management
• Enable secured SIP (SIP-TLS) deployment for Application server by
providing trusted certificates
• Common certificate authority provides “Native” trust between certificates
• Device (not in OT 1.0),
CA
root
• Nodes, Servers
• Packaged PKI management tool
sRTP
CA
root
• Limit technical support
expertise on external PKI
CA
root
SIP TLS
OT
• Reduce costs of multiple
PKI vendors certification
CA
root
• Single certificate distribution tool
41
8770
Server
Security PKI : eJBCA
Operation
• Admin CERT (manual install)
• Provide CA root
• Sign OT CSR
Deployment of CTL to 8082 Devices
• Via Device Management (not in 1.0)
42
Alarms , Topology
Alarms
• OXE
• OpenTouch
• OmniVista 8770
• Performance (KPI threshold crossing)
• Mail notification (triggered by filter)
Topology
43
Accounting , past time performance,
Reporting
Accounting, PTP retrieval
Organization
Carrier Tariff
FTP
Acc, PTP files
SIP
Accounting, PTP Data management
Reports
• Process Cost (using carrier configuration)
• Process Total : hourly, daily, monthly, yearly
• Reporting
44
Performance : counters collected on OXE
45
Backup / software download
Maintenance service
• OT Backup
• OXE Backup
• OXE Software Update
• OXE Patch Software Download Process
• In configuration,
• For each PCX, define Master PCX + mtcl account to access PCX
• In maintenance
• Select a PCX (Client) , Request software update, Select PCX Version
• Specify Date for FTP transfer, for switch to inactive partition
• 8770 transfers OXE Version to Master PCX, and sends PCXdownload command
46
Audit of the operations
OXE configuration
OXE command line
OmniVista 8770 access
47
Directory
Web Directory
OmniVista 8770 Directory
OmniVista 8770 Web directory
• Manage tree
Search
• Administrative directory data
Access from PC or from 4059
Click to call
48
Maintenance
Scheduler
OmniVista 8770 Maintenance
• Backup
• Restore
OmniVista 8770 Scheduled Task
Predefined Job (weekly, daily)
Job Generated from other module
• Defragmentation
•
49
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facebook.com/ALUEnterprise
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The Next generation Network Management solution - ATS

Transcripción

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