The Next generation Network Management solution - ATS
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The Next generation Network Management solution - ATS
The Next generation Network Management solution August 2012 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. AGENDA 1. The Problem: IT is struggling to cope 2. The Solution: Automating Unified Management 3. 8770 Application Suite Overview 4. Ordering and migration 2 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. The Problem: IT is struggling to cope • Two thirds of time is spent on tactical, non strategic tasks Time allocation in IT departments Maintenance 40% Upgrades & tuning 21% • Almost 100% growth per year in devices to manage Complexity is multiplying the risk of human error Developing new services 22% Over 60% of time is spent on Maintenance and Tuning Other activities 3% Educating business about technology 14% Source: Yankee Group Anywhere Enterprise--Large: 2008 IT and Managed Services survey 3 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. AGENDA 1. The Problem: IT is struggling to cope 2. The Solution: Automating Unified Management 3. 8770 Application Suite Overview 4. Ordering and migration 4 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. The Solution: Automating Unified Management OmniVista 8770 automates user provisioning Operation time is reduced, Telecom costs are lowered OmniVista 8770 continuously measures performance through Key Performance Indicators Availability is increased, customer satisfaction rises OmniVista 8770 provides a single management interface across systems and devices Telecom costs are lowered, experts’ time optimized OmniVista 8770 Metering tracks Telecom costs and consolidates them Telecom expenses are reduced 5 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. OmniVista 8770 automates users provisioning Network Operation Center Administrators OXE network Local administrator OpenTouch Multimedia Services OpenTouch Business Edition OXE OXE OXE Simplified maintenance 6 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. OmniVista 8770 continuously measures Performance Proactive performance monitoring • VitalSuite® powered • VoIP quality (MOS, R-factor) • System resource monitoring (CPU, Disk, Messaging… ) Key Performance Indicators (KPIs) Threshold settings provide advance warning … Let’s keep you healthy 7 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. OmniVista 8770 provides a single management interface across systems & devices Unifying Management of new MLE offer devices users applications Unifying OXE OXE >=8.0 >=8.0 OTBE OTBE Appliance Appliance OTBE OTBE Blade Blade OTMS OTMS Devices Devices OmniVista 8770 provides a unified user provisioning • Double administration on OXE and UC • Example: to remove a UC user, administrator has to perform a delete on UC then on OXE sequentially. • Business Partners feedback: Costs of training for various management platforms Unified User management Create Voice and Application users on one single screen with few parameters Unified interface whatever user’s location: OXE / OTMS/ OTBE Save operation time Unified Interface VitalSuite WBM Performance ICS OmniVista 4760 Voice Management 10 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. 1. The Problem: IT is struggling to cope 2. The Solution: Automating Unified Management 3. 8770 Application Suite Overview 4. Ordering and migration 11 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. OmniVista 8770 Network Reporting Directory Directory Setup Unified User Mngt Accounting Device Mngt Performance Security Configuration Reports Maintenance Administration Alarms Scheduler Topology Public Key Infra. Audit Maintenance Integrated Application Suite 12 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Application group : Network Unified User Management • Create a user in few clicks Unified configuration Maintenance • OXE and OpenTouch graphical configuration • OXE/OT back-up, • OXE software update Unified Device Management • Deploy configuration and binaries files for all SIP Devices Fault and Performance monitoring • Real time Alarms and Topology 13 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Audit • Audit of the OXE/8770 operations Unified User Management Create users on all systems from a single screen Save operation time Increase visibility and control Directory Entry Voice User MyIC User Voice Mail Box 14 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Device Management List of Devices supported • OmniPCX Enterprise: • Thomson 2022/2030 • IPTouch 4008/4018 • MyIC Phone 8082 (hospitality) • MyIC Desktop • OpenTouch: • MyIC Phone 8082 • MyIC Desktop • MyIC mobile Supply configuration and binaries Configuration Configuration to manage all systems from a central point OTBE Hosted/Appliance Editions •OTMS OmniPCX Enterprise Application group : Reporting Unified Accounting and Traffic analysis • Telecommunications costs for OXE and OpenTouch users • Past Time Performance Proactive Performance Monitoring • VitalSuite® powered 17 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Performance Performance to check system health and VoIP quality from a central point OTBE •OTMS OmniPCX Enterprise Hosted/Appliance Editions Messaging CPU Memory Disk LAN VoIP Performance : services • Summary (Resource View) Domains (System View) • Operation (Resource discovered) Period selection Reporting 19 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Severity Application group : Directory • Unified web directory • Search and Click to call 20 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. OmniVista 8770 positioning MyTeamWork ICS 6.1 PKI MyIC Phone UCManaged Console Management Not by OmniVista 8770 OpenTouch MyIC Phone OpenTouch Business Edition OpenTouch Multimedia Services Unified User Management OpenTouch OXE Real Time Performance OpenTouch OXE OmniVista 4760 OXE < R8 30 Admin Clients OXE ≥ R8 Application suite Distributed Server 100K Users 4400 Full Pack 30K Users PPP connectivity OXO IP connectivity 21 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. VitalSuite Directory Configuration, DMS Alarms, Topology Accounting, PTP Other systems System Requirement • Dedicated Server Requirement • PC: Windows 7 Client Requirement PC 64b • 2GHz, 2GB RAM, 40GB disk • Processor 2GHz OS • 4 GB RAM, 80GB • Window 7 64b / 32b • Server: Windows 2008 R2 • Windows XP SP3 64b • Dual core or Bi-Proc 2,5 GHz Web directory • 4 GB RAM, 80GB disk: RAID5 • Internet Explorer 8 • Firefox 3.2 22 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. 1. The Problem: IT is struggling to cope 2. The Solution: Automating Unified Management 3. 8770 Application Suite Overview 4. Ordering and migration 23 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. OmniVista 8770 Packages • OmniVista 8770 for OXE R10 Dedicated server • OmniVista 8770 is part of OXE 10 Global Offer • OmniVista 8770 manages OXE from R8.0 to R10 • Full OXE management, including My IC Phone 8082 for Hotels OXE OXE R8.0 R8.0 IP OXE OXE R9.x R9.x OXE OXE R10 R10 OmniVista 8770 for OpenTouch • OmniVista 8770 is part of OpenTouch Global Offer • OmniVista 8770 manages OTMS and is embedded in OTBE Dedicated server Embedded in OTBE OXE OXE R10 R10 OTBE OXE OXE R10 R10 8770 8770 OXE OXER10 R10 OXE OXE R9.x R9.x OXE OXE R10 R10 8770 8770 OXE OXER10 R10 ICS ICM ICS ICM 8770 8770 MCS MCS 8770 8770 OXE OXER10 R10 OTMS 8770 8770 OXE OXER10 R10 OXE OXE R8.0 R8.0 OXE OXE R10 R10 In a blade center ICS ICM ICS ICM ICS ICM Quotation and Ordering in ACTIS OmniVista 8770 1.0 is available from ACTIS 16.1 OpenTouch Business Edition solution • Local OTBE management (Configuration, Users and devices Management ) embedded • Added value options: Metering, Alarms, Performance, etc . 25 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Quotation and Ordering in ACTIS Business and Corporate solutions • Centralized management for OXE and OpenTouch Multimedia Services • License based on OXE Handle (CPU ID) • Redundancy option • MCS Edition for Hosted offer • Automatic migration 4760 => 8770 • Via Direct Keying for license UUM, Configuration, Device Mngt, Audit on MAC address Past Time Performance + VoIP, System Performance 26 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Evolution from OmniVista 4760 • Data migration from OmniVista 4760 (≥ 5.x) to OmniVista 8770 • Recovery of configuration, accounting tickets & directory data OmniVista 4760 27 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Mixed Management Deployment OmniVista 4760 OpenTouch and OmniPCX Enterprise can be managed and monitored by several management platform: OmniVista 4760, 8770, VitalSuite Restrictions The OXE SIP devices can be managed only by one platform (4760 or 8770) OXE VoIP ticket : streaming limited to one platform No synchronization between OmniVista 4760 and 8770 regarding Directory, reports, customization, … 28 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Commercial upgrade Preferred pricing for OmniVista 8770 customers to Full VitalSuite 29 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Conclusion - Take away • OpenTouch is fully integrated in OmniVista 8770 Management Application. OmniVista 8770 provides mass provisioning and Unified User Management. • Real Time Performance provided by OmniVista 8770 is a key feature for Customer who needs to check their quality of service • Customer TCO of Management solution is reduced • Unified interface reduces training cost • Single platform providing all management services and addressing our Next Generation Voice and Application product 30 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. www.alcatel-lucent.com/enterprise twitter.com/ALUEnterprise facebook.com/ALUEnterprise youtube.com/user/AlcatelLucentCorp 31 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Back up Architecture Mail Mass provisioning SMTP (PCX, OT ..config file) OT Device OpenTouch import OmniVista 8770 Client HTTPS Server Web Service SNMP Services MySQL LDAP Client LDAP HTTP SIP files OXE CMISE, FTP SNMP HTTP Web Directory OXE SIP Phones 33 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. SIP Unified User Management OXE User with Voice mail User Data Name OXE: User Profile Rights Cost Center … OT Application* Phone Type MyIC login Phone Number Voice Mail * option Unified User Management : OXE • OmniPCX Enterprise User • Profiles management • OXE User creation off line • Mass provisioning by csv import • Association with a SIP device • Link with OXE configuration 35 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Unified User Management OXE user with OTMS applications User Data Name OXE: User Profile Rights Cost Center … Phone Number OTMS: User Profile Right MyIC login Voice Mail SIP & App user SIP user* * fallback + phone right + accounting Unified User Management : OTBE, OTMS OTMS User • Profiles management • OTMS User creation off line • Mass provisioning by csv import • Association with a SIP device • Link with OTMS configuration 37 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Device Management Device Management to deploy and manage all SIP devices from a central point OTBE Hosted/Appliance Editions OTMS OmniPCX Enterprise Device Management : operation • Devices Binaries Parameters, 39 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. OTBE / OTMS Management Configuration Menu Graphical configuration Telnet (connect) 40 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Security PKI : Certificate Management • Enable secured SIP (SIP-TLS) deployment for Application server by providing trusted certificates • Common certificate authority provides “Native” trust between certificates • Device (not in OT 1.0), CA root • Nodes, Servers • Packaged PKI management tool sRTP CA root • Limit technical support expertise on external PKI CA root SIP TLS OT • Reduce costs of multiple PKI vendors certification CA root • Single certificate distribution tool 41 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. 8770 Server Security PKI : eJBCA Operation • Admin CERT (manual install) • Provide CA root • Sign OT CSR Deployment of CTL to 8082 Devices • Via Device Management (not in 1.0) 42 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Alarms , Topology Alarms • OXE • OpenTouch • OmniVista 8770 • Performance (KPI threshold crossing) • Mail notification (triggered by filter) Topology 43 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Accounting , past time performance, Reporting Accounting, PTP retrieval Organization Carrier Tariff FTP Acc, PTP files SIP Accounting, PTP Data management Reports • Process Cost (using carrier configuration) • Process Total : hourly, daily, monthly, yearly • Reporting 44 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Performance : counters collected on OXE 45 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Backup / software download Maintenance service • OT Backup • OXE Backup • OXE Software Update • OXE Patch Software Download Process • In configuration, • For each PCX, define Master PCX + mtcl account to access PCX • In maintenance • Select a PCX (Client) , Request software update, Select PCX Version • Specify Date for FTP transfer, for switch to inactive partition • 8770 transfers OXE Version to Master PCX, and sends PCXdownload command 46 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Audit of the operations OXE configuration OXE command line OmniVista 8770 access 47 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Directory Web Directory OmniVista 8770 Directory OmniVista 8770 Web directory • Manage tree Search • Administrative directory data Access from PC or from 4059 Click to call 48 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Maintenance Scheduler OmniVista 8770 Maintenance • Backup • Restore OmniVista 8770 Scheduled Task Predefined Job (weekly, daily) Job Generated from other module • Defragmentation • 49 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. www.alcatel-lucent.com/enterprise twitter.com/ALUEnterprise facebook.com/ALUEnterprise youtube.com/user/AlcatelLucentCorp