Resource Catalog - National Funeral Directors Association

Transcripción

www.nfda.org/resourcestore
2015
Resource
Catalog
Resources to help you achieve more in your business,
community and life.
C
A
R
by Continental Computers, Inc
SMART DIRECTOR
THE
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Promo Code: 8553
Introducing
New Items for 2015....................................................................................................................... 4-6
Resources for Families
Adults Helping Children and Teens ..................................................................................................8
Bilingual Resources/Recursos Bilingue ..................................................................................... 10-12
Consumer Brochures ..................................................................................................................... 13
Dying, Grief and Bereavement ................................................................................................. 14-15
For Children and Teens............................................................................................................. 15-17
History of Funeral Service............................................................................................................... 17
Holidays and Special Events.......................................................................................................17-18
Loss in the Immediate Family.......................................................................................................... 18
Table of Contents
Table of Contents
Multicultural/Diversity................................................................................................................. 18-19
Noted Author Series ....................................................................................................................... 19
Pet Services................................................................................................................................... 20
Planning a Funeral, Ceremony or Memorial............................................................................... 20-21
Product Sets.................................................................................................................................. 21
Suicide, Sudden and Tragic Death ................................................................................................ 22
Value of the Funeral ....................................................................................................................... 22
NFDA Merchandise .......................................................................................................................................... 23
NFDA Distance Learning Opportunities
Live, Online and Home Study Courses..................................................................................... 24-28
Resources for Funeral Service Professionals
Career Development...................................................................................................................... 30
Customer Service ......................................................................................................................... 30
Human Resources.................................................................................................................... 30-31
Marketing ....................................................................................................................................... 31
Professional ............................................................................................................................. 31-32
Surveys and Reports..................................................................................................................... 34
Technical Skills................................................................................................................................35
Ordering and Shipping Information............................................................................................................ 36-37
Clearance Items ............................................................................................................................................... 38
Index by Title................................................................................................................................................ 39-40
Products and prices are subject to change.
Audio CD
Book
DVD DVD Continuing Education
DVD PowerPoint
800.228.6332 • www.nfda.org/resourcestore
3.
I Introducing
New Items for 2015
New Items for 2015
American Afterlife:
Encounters in the Customs
of Mourning
By Kate Sweeney
A collective portrait of Americans
past and present: a klatch of
obit writers in the desert, a
funeral voyage on the Atlantic, a
fourth-generation funeral director and a Midwestern
museum that takes us back in time to meet our
death-obsessed Victorian progenitors. 216 pages.
Product Code: BK518
Price: $24.95
“Views of funerals are changing. This book offers
many ‘untraditional’ avenues to assist a family in
honoring their loved one.”
Bryson Price, Lewisburg, Kentucky
Angel Birthdays: A Day to
Remember. A New Way to
Heal. A Celebration of Life.
By Erin Garay
Encourages children and adults
alike to incorporate activities that
help begin the healing process.
32 pages.
Product Code: BK522
Price: $16.95
Children Teaching Children
About Grief
A Professor Child Production
Children share their stories of
losing a loved one. Helpful for a
child looking for a way to relate to
a peer and work through grief. 40
minutes; workbook included.
Product Code: D336
Price: $34.99
DVD
“Very child-centered – a unique approach.”
Edith Churchman, Newark, New Jersey
The Customer Rules: The 39
Essential Rules for Delivering
Sensational Service
By Lee Cockerell
Essential rules for serving
customers with efficiency and
excellence – because success in
any business depends on winning
and keeping customers. 208 pages. (Also available for
CE; see page 25.)
Product Code: BK526
Price: $21.99
4.
Death and the Civil War
By PBS
Explores an essential but largely
overlooked aspect of the most
pivotal event In American history
that contended with death on an
unprecedented scale. 120 minutes.
Product Code: D335
Price: $24.99
DVD
For Better or Worse: A
Handbook for Couples
Whose Child Has Died
By Maribeth Wilder Doerr
Help for couples who often have
very different paths in the grief
process. 22 pages.
Product Code: BK525
Price: $4
Healing a Grandparent’s
Grieving Heart: 100 Practical
Ideas After Your Grandchild
Dies
By Alan D. Wolfelt, Ph.D.
A simple, easy-to-use format to
help grandparents heal.
109 pages.
Product Code: BK506
Price: $11.95
Healing a Parent’s Grieving
Heart: 100 Practical Ideas
After Your Child Dies
A simple, easy-to-use format to
help grieving parents.
109 pages.
Product Code: BK507
Price: $11.95
How People With Autism
Grieve and How to Help:
An Insider Handbook
By Deborah Lipsky
Explores how people with autism
feel and express the loss of a loved
one and how they process and
come to terms with their feelings of
grief. 128 pages.
Product Code: BK516
Price: $18.95
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*Not licensed in the states of NH, NJ, and VT. © 2015 Federated Mutual Insurance Company
I Introducing
New Items for 2015
New Items for 2015
Kirby’s Ocean Friend: A
Grief Therapy Tool for Young
Children Who Have Lost a
Parent
By Diane L.M. Cook
A touching story about the loss of
a mother and growing up without her. 20 pages.
Product Code: BK520
Price: $9.95
Lean on Me Gently: Helping
the Grieving Child
By Doug Manning
Provides answers and assurances
for anyone who is concerned
about a child in grief. 32 pages.
Product Code: BK517
Price: $3.25
The Lost Parent Club
By Lora Ann Young
Facing the first year of loss while
learning to walk alongside your
surviving parent. 196 pages.
Product Code: BK527
Price: $14.99
Ride to the Stars: A Story for
Children About Life, Loss
and Love
By Suzanne Gene Courtney
The loss of a loved one is tragic,
but with hope, healing and love
comes an understanding of how a
life is truly infinite as well.
32 pages.
Product Code: BK519
Price: $16.50
Second Firsts: Live, Laugh
and Love Again
By Christina Rasmussen
A guidebook for navigating
devastating loss, discovering the
gifts of grief and re-entry into a
passionate, vibrant, thriving life.
188 pages.
Product Code: BK521
Price: $15.95
“It’s good for anyone dealing with any type of
loss.”
Sheri Stahl, Hilton Head Island, South Carolina
6.
Silent Grief: Living In the
Wake of Suicide
By Christopher Lukas and Henry
M. Seiden
For survivors; provides insights,
strategies and support for those
affected by a suicide. 220 pages.
Product Code: BK524
Price: $12.25
The Speed of Trust: The
One Thing That Changes
Everything
By Stephen M.R. Covey
A practical look at how trust
functions in every transaction
and relationship and how to build
credibility and trust immediately.
322 pages. (Also available for CE; see page 28.)
Product Code: BK528
Price: $15.95
What Clients Love:
A Field Guide to Growing
Your Business
By Harry Beckwith
Filled with insightful tales of
success and failure, this guide
will help improve your marketing
strategies, client relationships and
bottom line. 208 pages. (Also available for CE; see
page 28.)
Product Code: BK529
Price: $14.99
Recommended by John McQueen, Saint Petersburg,
Florida
When You Don’t Know
What to Say
By Harold Ivan Smith
Tools needed to be an effective
grief companion – a person who
shows up, shares a long grieving
process and welcomes the
interruption in order to assist a
person dealing with loss.
Product Code: BK508
Price: $17.99
When Your People Are
Grieving
By Harold Ivan Smith
Help for pastors to assist grievers
during trying times.
Product Code: BK509
Price: $9.99
I Resources for Families
Adults Helping Children and Teens
A Child’s View of Grief:
A Guide for Parents, Teachers
and Counselors
A concise, informative guide that
explains how children grieve and is
a must-read for adults who want to
help young people cope with grief.
54 pages.
Product Code: BK432
Price: $6.95
The Class in Room 44:
When a Classmate Dies
By Lynn Bennett-Blackburn
Provides examples of children’s
feelings and memories when
a classmate dies. Valuable for
teachers. 23 pages.
By David J. Schonfeld and
Marcia Quackenbush
A practical guidebook for teachers
to provide sensitive support to
students of all ages. 184 pages.
Product Code: BK501
Price: $29.95
“The sections on funerals and memorials are
refreshingly positive.”
Jacquelyn Taylor, Newton Centre, Massachusetts
Healing a Child’s Grieving
Child-friendly ideas to help children
mourn. 107 pages.
Product Code: BK254
Price: $11.95
Product Code: BK207
Price: $6.95
Healing a Teen’s Grieving
for Families, Friends and
Caregivers
Great Answers to Difficult
Questions About Death:
What Children Need to Know
Offers ideas to help teens heal in a
simple, easy-to-use format.
109 pages.
By Linda Goldman
Explores children’s thoughts and
feelings about death and provides
guidance on how to respond to
their questions with sensitive,
honest, age-appropriate answers. 110 pages.
(Also available for CE; see page 26.)
Product Code: BK422
Price: $15.95
“A good reference during viewings, when children
have questions.”
Jeff Hoelzel, Northampton, Pennsylvania
Grief Comes to Class:
An Educator’s Guide
By Majel Glido-Braden
Assists school personnel with
how to be caregivers for bereaved
students. 48 pages.
Product Code: BK490
Price: $5.50
“Shows a good way to begin talking about death
when young children have so many questions.”
Charles S. Childs Jr., Chicago, Illinois
8.
The Grieving Student:
A Teacher’s Guide
Product Code: BK255
Price: $11.95
Helping Children Grieve
By Paraclete Press
A profound resource to guide
adults in understanding and
helping children of all ages grieve
with hope and heart. 55 minutes.
Product Code: V328D
Price: $59.99
DVD
How Do We Tell the Children?
A Step-by-Step Guide for
Helping Children and Teens
Cope When Someone Dies
(4th Edition)
By Daniel Schaefer, Ph.D., and
Christine Lyons
Step-by-step guide for helping
children cope with grief and trauma – from serious
family illness to school violence or the death of a
parent. 202 pages.
Product Code: BK433
Price: $16.95
Cerca de me mi corazon: un cuaderno para
niños después de la muerte de un ser querido
By Hospice of Lancaster County
A useful pamphlet for teachers
or anyone working with schools.
Includes common reactions to
grief, types of loss and guidelines
and suggestions of books and
articles about grief for children and adults. 33 pages.
Por Dra. Susan Foley y Regen Foley
Ayuda a los niños a atravesar el proceso del duelo
con ejercicios simples que les ayudan a expresar sus
sentimientos. 30 páginas.
Código de producto: BK458
Precio: $11.95
Product Code: BK460
Price: $5
Embalming: History, Theory
and Practice (5th Edition)
Teen Grief: A Guide for Adults
By Robert G. Mayer
Practical reference for student,
novice or experienced embalmers
that addresses embalming
techniques and treatments based
on condition of the body, not
cause of death. Helps embalmers design the best
method of body preservation for every situation.
731 pages.
By Film Ideas Inc.
Helps adults offer effective support
to grieving teens. Marcia LattanziLicht, a well-known speaker on
grief-related topics, provides
specific suggestions for dealing
with teen grief issues. 23 minutes.
Product Code: V321D
Price: $55
DVD
Product Code: BK463
Price: $124.95
Bilingual Resources
Recursos Bilingue
Embalsamamiento: historia, teoría y práctica
(5a. edición)
Por Robert G. Mayer
Referencia práctica para estudiantes de
embalsamamiento, embalsamadores nuevos o
experimentados, que aborda el tema de las técnicas
y los tratamientos de embalsamamiento según el
estado del cuerpo y no en la causa de la muerte.
Ayuda a los embalsamadores a diseñar el mejor
método de preservación del cuerpo para cada
situación. 731 páginas.
Afterwords… Helping
You Heal
Available in Spanish only. Offers
compassionate and empowering
messages about grief and healing
to the newly bereaved. 7 pages.
Product Code: BK470
Price: $2
Precio: $124.95
Palabras de consuelo y ayuda: después de la
muerte de un ser querido
The Art of Facial
Reconstruction
El
By Gary Sokoll
Provides detailed, step-bystep directions showing how to
reconstruct the nose, mouth, chin,
eyes and ears. Book: 100 pages;
DVD: 39 minutes.
Arte de la
Reconstrucción Facial
Por Gary Sokoll
Precio: $2
The Art of Facial Reconstruction_2nd Ed_Spanish_Cover.indd 1
Close to My Heart: A Guided
Workbook for Children After a
Loved One Dies
By Susan Foley, M.D., and
Regen Foley
Guides children through the grief
process with simple exercises to help them express
their feelings. 30 pages.
Product Code: BK457
Price: $11.95
El Arte de la Reconstrucción Facial
Por Alan D. Wolfelt, Ph.D.
Solo disponible en español.
Ofrece a las personas que perdieron recientemente
a un ser querido, mensajes compasivos y
fortalecedores sobre el duelo y la sanación.
7 páginas.
Por Gary Sokoll
Book Only: BK284 Price: $60
7/9/14 10:02 AM
DVD Only: V303D
Price: $60
El arte de la reconstrucción facial
Por Gary Sokoll
Brinda instrucciones detalladas, paso a paso, que
muestran cómo reconstruir la nariz, la boca, el
mentón, los ojos y las orejas. 100 páginas.
Resources for Families I Adults Helping Children and Teens I Bilingual Resources/Recursos Bilingue
A Teacher’s Guide to the
Grieving Student
Solo el libro: BK514 Precio para miembros: $75
Precio para no miembros: $105
9.
Bilingual Resources/Recursos Bilingue
Bilingual Resources
Recursos Bilingue
Grief: What It Is and What
You Can Do
By Joy Johnson and
Dr. Marvin Johnson
Available in Spanish only. Covers
feelings, issues, other people,
rituals and caring for yourself.
24 pages.
Product Code: BK403
Price: $3.50
Afliccion: Que es y que puedes hacer
Por Joy Johnson y el Dr. Marvin Johnson
Solo disponible en español Cubre los sentimientos,
los problemas, otras personas, los rituales y cuidarse.
24 páginas.
Precio: $3.50
Kids Learn About Death and
Celebrating Life
By Billie Staton Humphrey
A bilingual (English/Spanish) simple
story though which children learn
about death, grief, cremation and
the funeral service as a celebration
of life. 18 pages.
Product Code: BK468
Price: $12.95
Los niños aprenden acerca de la muerte y la
celebración de la vida
Por Alesia K. Alexander
Un libro bilingüe (inglés/español) sobre una abuela,
Mamita, que muere de cáncer. Su nieta incentiva a
la familia a crear un mural especial para mantener su
memoria viva. 40 páginas.
Precio: $8.95
Since My Brother Died
By Marisol Muñoz-Kiehne
A bilingual (English/Spanish)
children’s story that helps parents,
grandparents, teachers and
counselors help a child whose
sibling has died. 16 pages.
Product Code: BK405
Price: $6.95
Desde que murió mi hermano
Por Marisol Muñoz-Kiehne
Un cuento bilingüe (inglés/español) para niños que
ayuda a padres, abuelos, maestros y consejeros a
ayudar a un niño cuyo hermano haya fallecido. 16
páginas.
Precio: $6.95
We Will No Longer Have
a New Baby: For Children
Whose Sibling Dies Before
Birth
Por Billie Staton Humphrey
Un cuento simple bilingüe (inglés/español) con el
que los niños aprenden sobre la muerte, el duelo,
la cremación y el servicio funerario como una
celebración de la vida. 18 páginas.
By Marilyn Gryte
Available in Spanish only.
A storybook explanation for
children about the sadness and loss of miscarriage.
Assures children they are not to blame and that it is
okay to ask questions and have mixed feelings.
12 pages.
Precio: $12.95
Product Code: BK404
Price: $3.95
A Mural for Mamita
By Alesia K. Alexander
A bilingual (English/Spanish)
book about a grandmother,
“Mamita,” who dies of cancer. Her
granddaughter inspires the family
to create a special mural to keep
her memory alive. 40 pages.
Product Code: BK352
Price: $8.95
10.
Un mural para Mamita
No tendremos un bebé: para niños cuyo
hermano fallece antes de nacer
Por Marilyn Gryte
Solo disponible en español.
Una explicación en forma de cuento para niños,
de la tristeza y la pérdida causadas por el aborto
espontáneo. Tranquiliza a los niños con respecto
a que no tienen la culpa y que está bien hacer
preguntas y tener sentimientos encontrados.
12 páginas.
Precio: $3.95
Having the Talk of a Lifetime
By FAMIC
A guide to help you have
meaningful conversations with
your loved ones about life and the
things that matter most.
Spanish and Bilingual
Grief
Product sets are designed
to help build your business
library and bolster
community awareness.
Set of 25 Workbooks
Product Code: BR1200
Member Price: $25
7 books/$10 savings
Tenga la platica de su vida
Product Code:
SPANISHPK
Member Price: $41
Nonmember Price: $51
Por FAMIC
Una guía que le ayudará a mantener conversaciones
significativas con sus seres queridos sobre la vida y
las cosas que más importante.
Duelo, en español y bilingües
Los conjuntos de productos fueron diseñados
para ayudarle a crear la biblioteca de su empresa e
incrementar la concientización comunitaria.
Conjunto de 25 cuadernos de trabajo
Código de producto: BR1202
Precio para miembros: $25
7 libros/ahorro de $10
Código de producto: SPANISHPK
Precio para miembros: $41
Precio para no miembros: $51
By FAMIC
Set of 25 brochures
Member Price: $12.50
Tenga la platica de su vida
Por FAMIC
Una guía que le ayudará a mantener conversaciones
significativas con sus seres queridos sobre la vida y
las cosas que más importante.
Conjunto de 25 folletos
INTE
R
Precio para miembros: $12.50
N
IO
AT
NAL
International
Tiene que hablar con alguien de la NFDA
en Español? Llamenos al +1-262-789-1880 y
la operadora le conectara con un empleado que
le pueda alludar en Español.
2015 NFDA Conferences
February 4-5
CANA/NFDA Cremation Symposium
The Tropicana, Las Vegas, NV
www.nfda.org/cremationsymposium
March 3-5 Advocacy Summit
Renaissance Mayflower Hotel, Washington, D.C.
www.nfda.org/advocacysummit
March 16-18
Meet the Mentors
Emory University, Atlanta, GA
www.nfda.org/mentors
April 24-26
Professional Women’s Conference
Loews Chicago Hotel, Chicago, IL
www.nfda.org/
professionalwomensconference
July 12-15
Leadership Conference
Disney’s Grand Floridian Resort &
Spa, Orlando, FL
www.nfda.org/leadership
October 18-21
NFDA International Convention
& Expo
Indiana Convention Center,
Indianapolis, IN
www.nfda.org/indy2015
Resources for Families I Bilingual Resources/Recursos Bilingue
Product Set
Conjunto de productos
11.
Bilingual Resources/Recursos Bilingue
Folletos para consumidores
NFDA tiene los siguientes folletos para ayudar educar
el público sobre los servicios funeral. Tiene excelente
información que servir como recursos para los clientes,
y incluye respuestas a preguntas comunes.
La sanación después
de la pérdida de un
ser querido
Una ref
la
lexión
n de
rensió
de
Comp
vida dig
na de cel una
cremación
ebrars
e
La planifi
funeral cación de un
significat
ivo
Organice
de planif sus pensamientos
icació
sobre estos n anotando y dirija sus esfue
algunos
rzos
aspectos
de la vida pensamientos
Si desea
Sus logro
de su ser
más inform
s más impo
querido.
funerario
rtantes
significativo ación sobre cómo
__________
¿Qué sirve de ayuda para el proceso
incluyen...
NFDA o
, hable con
planificar
__________
del pesar
visite
_____más
Si desea
un servic
su direct
información
ante la muerte?
_____
_____la_____
otros folleto www.foralifewor
sanación
io
__________sobre
_____
ante la pérdida de
thcelebratinor funerario de
un ser querido,
__________
orientación s de la NFDA
hable con _________
g.org. Obte la
Las perso
que brind
su
director
funerario de la NFDA o visite__________
Aunque muchas veces se sienta
nga
después sobre asuntos
an
desvalido, existen
____
vida de nas que tuvier
de
que incluy información y
www.foralifeworthcele
on el mayo
pasos y acciones importantes que
mi ser queribrating.org.
a los niños la muerte de
en la sanac
Obtenga
otros
puede tomar
_____de
r impa
un ser
do
a pasar
folletos
_____
son..
la NFDA
cto
para facilitar un poco su proceso
que
crem
brindan
. información y en la
__________
por el duelo querido, cómo ión
ación y
de duelo. Estas
__________
orientación
la planif
ayudar
la cremación,
, comp
sobre
son algunas
asuntos _____
que incluyen
manerassobre
_____
__________
icación
de hacer
la planificación
frente a suodolor
visite por
más información
__________
anticipada rensión de la
Si desea
de un servicio funerario
de la NFDA
_________
la
pérdida:
ación
significativo,
funerario
_____
cómo
Músic
director
personaliz
de
ayudar
la
su funer
__________
a prefe
converse con su
a los niños
Concentración en
. Obtenga otros folletos
a pasar
al.
rida..por
__________
. el duelo, comprensión de____
la
eworthcelebrating.org
“Nunca
Preguntas que hacer
www.foralif
cremación
y orientación sobre
y la
planificación
Busque relacionarse
_____
dejaré de
información
anticipada de su funeral.
querido puede ser
con
debe
ser
_____
y
los
personas
brindan
_____
un
de
que
solidarias.
a
puede
que
NFDA
__________
llorarla a
ar
_____
La muerte
más
de laBusque un pariente,
a que cream
n de un servicio
preguntas
o ayud rariode
mi espo
ese motivo, es aun
amigo, vecino
__________ _______________
Hay una serie de
o niños
líder espiritual
a pasar
que incluyen la planificació
cómasegurarse
os un funer
para
sa.
hondo
abrumadora. Por
asuntos
funerario
fune
que escuche sin ,juzgar
__________
ayudar a los
____
sobre
comenzan
Hobbies
la marcha, respirar
al que celeb Pero, debido
hacer a su director
apoyo mientras
de un
ing.org.
significativo cómo y le brinde
director
y el
e intere
mación
_________
do a enfre
importante reducir
funerario
usted atraviesa su duelo.
infor
ró su vida,
r la cremación.
ses...
después de la pérdida
__________
con su orthcelebrat
la vida del ser querido
“Creo
que el servicio
a vivir con
ntar el dolor
comprende
más importante que nuestro
hable
ea más
y concentrarse en
estoy
por el duelo, la sanación n anticipada de su funeral.
la
lifew antesbrin
y amigos.
dedan
mi pérd
Si des su duelo, www
__________ _______________
y estoy
.forahacer
en sus familiares
debo
ida”.
A que que incluyen
director
arreglos
aprendiend
en
funerario
ayudar a
queridoa y la planificació
e
impacto que tuvo
ser Únase
brindó fue _____
__________
ayudarme
la NFD
a comprender
niños1. ¿Qué
un grupo de apoyo. Estar con otras
o visit
__________
tos
concentración puedenadu
o
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(Helping Children Through Their Grief)
Ayuda a los adultos a identificar y comprender las
diferentes señales del dolor de los niños debido a la
pérdida de un ser querido y ayudarlos a superar el
momento.
Precio para miembros: $55/100
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Precio para no miembros: $65/100
Comprensión de la cremación
(Understanding Cremation)
Se ocupa de las importantes preguntas de las familias,
incluyendo el papel de la cremación en el contexto de
un funeral, la aceptación religiosa y la personalización.
La pérdida de una mascota
(Grieving the Loss of a Pet)
Ofrece apoyo para las personas que sufren el
dolor de la pérdida de una mascota y examina las
diversas opciones que tiene una familia para crear un
memorial significativo para una mascota querida.
La planificación anticipada de su funeral
(Planning Your Funeral in Advance)
Guía a los lectores a través del proceso de planear
su propio funeral o de un ser querido, incluyendo
la personalización del servicio y opciones de
financiación previa. Incluye una hoja de trabajo de
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La planificación de un funeral significativo
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Examina las diversas opciones que tiene una familia
durante este momento difícil e incluye una hoja de
trabajo como ayuda para crear un funeral significativo.
La sanación después de la perdida de un
ser querido
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Aborda el tema de las señales específicas del dolor
– físico y emocional – debido a la pérdida de un ser
querido, y las maneras en que las personas pueden
ayudarse a sí mismas, tales como contactar a grupos
de apoyo y ocuparse de su salud.
La planificación anticipada de funeral
(Advance Funeral Planning)
Brinda respuestas a preguntas de consumidores
sobre la planificación anticipada de un funeral,
incluyendo acuerdos y opciones de financiación.
Planning Your Funeral
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Member Price: $45/100
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Grieving the Loss of a Pet
Offers support for those grieving the loss of a pet and
examines the many options a family has to create a
meaningful memorial for a beloved pet. (Available in
Spanish; see page 12.)
Product Code: BR305
Under 100/70¢ each
Under 100/80¢ each
Healing After the Loss of a Loved One
Addresses specific signs of grief – physical
and emotional – and ways individuals can help
themselves, such as contacting support groups and
taking care of their health. (Available in Spanish; see
page 12.)
Product Code: BR302
Under 100/65¢ each
Under 100/75¢ each
Helping Children Through Their Grief
Helps adults identify and understand the different
signs of a child’s grief to help children through this
time. (Available in Spanish; see page 12.)
Product Code: BR303
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Planning a Meaningful Funeral
Examines the many options a family has during this
difficult time and includes a worksheet to help create a
meaningful funeral. (Available in Spanish; see page 12.)
Product Code: BR300
Under 100/70¢ each
Under 100/80¢ each
Planning Your Funeral in Advance
Leads readers through the process of planning their
own or a loved one’s funeral, including personalizing
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detailed planning worksheet to complete before
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Spanish; see page 12.)
Resources for Families I Consumer Brochures
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Product Code: BR304
Under 100/65¢ each
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13.
Dying, Grief and Bereavement
Dying, Grief and Bereavement
After a Parent’s Suicide:
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By Margo Requarth, M.A., M.F.T.
An insightful guide for anyone
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254 pages.
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DVD
The Good Funeral: Death,
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By Thomas G. Long and Thomas
Lynch
Two of the most authoritative
voices in the funeral industry, a
preacher and a funeral director,
discuss the current state of the funeral and the
challenges facing “the good funeral,” including
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Good Grief
By Granger E. Westberg
Gentle wisdom and helpful insights
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change. 64 pages.
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“A good resource for the funeral library and a
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Tamara Baird, Troy, Ohio
14.
By Harold Ivan Smith, Ph.D.
Presents clear responses to more
than 150 common questions
asked by grievers and examines
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about death and loss. 200 pages.
Product Code: BK423
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“Excellent addition to any funeral home or grief
management library.”
Bud Hazelgrove, Richmond, Virginia
Beyond Death’s Door: Help
for the Grieving Process After
Someone You Love Has Died
Product Code: V325D
Price: $34.95
Grievers Ask: Answers to
Questions About Death
and Loss
Healing: The Essential Guide
to Helping Others Overcome
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Provides wise and sensitive advice
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includes 10 things you should
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Product Code: BK474
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Steve Trevino, Parker, Colorado
Healing a Friend’s Grieving
Creative suggestions to help
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Product Code: BK305
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Healing Grief
By Victor M. Parachin
Dispels common myths about
grief and offers practical advice,
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examples to help the bereaved
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Special guidance for men included.
74 pages.
Product Code: BK238
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For Children and Teens
Help for anyone going through
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Barklay and Eve Series: Stories and
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On Grief and Grieving:
Finding the Meaning of Grief
Through the Five Stages of
Loss
By Elisabeth Kübler-Ross and
David Kessler
A collaboration written just before
the death of Kübler-Ross. Offers
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as multiple loss, suicide, Alzheimer’s and more.
231 pages.
Product Code: BK451
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Six Simple Weeks: A Caring
Manual for Support Group
Leaders
By Eloise Cole and Joy Johnson
A support group model that uses
activities and rituals to aid in the
expression and processing of grief.
40 pages.
By Karen L. Carney
Children’s (ages 3+) series of coloring books that offer
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Everything Changes, But
Love Endures: Explaining
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Honoring Our Loved Ones:
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Our Special Garden:
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Robert Moore, Wayne, New Jersey
When a Man Faces Grief:
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Heal From Loss
By Thomas R. Golden and
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A two-part exploration of male
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They’re Part of the Family:
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15.
Kolie and the Funeral
By Ralph L. Klicker, Ph.D.
A coloring book for children that
explains death and the funeral
through simple pictures and terms
children can understand.
10 pages.
Close to My Heart: A Guided
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a Loved One Dies
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Regen Foley
Guides children through the grief
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their feelings. 30 pages.
Product Code: BK244
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Samantha Jane’s Missing
Smile: A Story About Coping
With the Loss of a Parent
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By Julie Kaplow and Donna Pincus
Story for children to help them
begin to understand the profoundly
life-changing event of losing a
parent. 25 pages.
Common Threads of
Teenage Grief: A Handbook
for Healing
By Janet N. Tyson and
Teens Who Know
Information on teen grief and
personal stores about loss;
provides guidance for teens and
people involved in helping them with their grief.
63 pages.
Product Code: BK491
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“The stories are good and can help parents help
teenagers.”
Charles S. Childs Jr., Chicago, Illinois
Fire in My Heart,
Ice in My Veins
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So Much to Think About
When Someone You Care
About Has Died
By Fred Rogers
Meaningful activities for bereaved
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more. 25 pages.
Product Code: BK265
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By Enid Samuel Traisma
A journal for teenagers who
have experienced a death. Helps
teens explore their feelings and
encourages them to grieve.
63 pages.
Teen Grief: Climbing Back
By Film Ideas Inc.
Provides an intimate look at the
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teens through group interviews.
Captures the emotional ups and
downs common to experiencing
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Product Code: BK227
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Product Code: V320D
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The Grief Recovery Kit:
A Young Person’s Guide
Through the Journey of Grief
By Tanya Kilgore
A healing workbook with stories
and activities to assist youth in
the grieving process after loss,
separation or death. Includes
guidelines to help parents and
caregivers. 151 pages.
Product Code: BK466
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16.
DVD
What on Earth Do You Do
When Someone Dies?
By Trevor Romain
Provides children and adults
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cry? What is a funeral or memorial service?
72 pages/80 minutes.
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DVD: V312D DVD
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By Mark Scrivan
A gentle, thorough book for teens
that looks at ways of facing grief,
how grief affects us and what
we can do. Speaks to teens in a
language they will understand.
23 pages.
Product Code: BK279
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When Leaves Die
By Lisa Galjanic
A gentle story for children to
understand death and grief.
26 pages.
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Zayde Comes to Live
By Sheri Sinykin
Story of a young girl and her
dying grandfather that sensitively
explores death from a Jewish
perspective. 29 pages.
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Horse-Drawn Funeral
Vehicles: 19th Century
Funerals
Carriage Museum of America
A compilation of materials found
in many libraries and private
collections. 414 pages.
Product Code: BK312
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Holidays and Special Events
The Empty Chair: Handling
Grief on Holidays and Special
Occasions
By Susan Zonnebelt-Smeenge,
Ed.D., and Robert De Vries, Ph.D.
Suggests healing ways for
survivors to incorporate traditions
on special days, such as
anniversaries, birthdays and
holidays. Help for creating affirming memories to
honor a loved one’s life. 91 pages.
Product Code: BK217
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Healing Your Holiday Grief:
100 Practical Ideas
History of Funeral Service
Cemeteries
By Keith Eggener
Presents a visual journey of
cemeteries that spotlights the
great diversity of burial structures
and traditions. 320 pages.
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The History of American
Funeral Directing (8th Edition)
By Robert Habenstein and
William Lamers
Comprehensive, richly illustrated
occupational history of funeral
service in the United States that
documents the rise of American
funeral directing. 395 pages.
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Price: $65
Ideas to help the bereaved mourn,
celebrate and heal as they keep
treasured holiday traditions and
create meaningful new ones.
110 pages.
Product Code: BK364
Price: $11.95
Holiday Blues: A Self-help
Manual on Grief Through the
Holidays
By Dr. Clarence Tucker
Easy-to-read booklet to help
grievers manage their grief during
the holidays and on other special
days. 31 pages.
Product Code: BK426
Price: $4
“It helps funeral directors better understand what
families are going through on a daily basis.”
Craig Olson, West Fargo, North Dakota
Resources for Families I For Children and Teens I History of Funeral Service I Holidays and Special Events
When Death Walks In
17.
Multicultural / Diversity
I
Loss in Immediate Family
I
18.
A Ray of Hope: Facing the
Holidays Following a Loss
By Film Ideas Inc.
Paul Alexander, psychotherapist
and bereavement specialist,
addresses the anxiety and stress
holidays can bring. Presents
helpful advice and wisdom from
bereaved individuals. 30 minutes.
Product Code: V318D
Price: $55
DVD
Thoughts for the Holidays:
Finding Permission to Grieve
By Doug Manning
Shares special ways to cope,
to remember and to survive the
hurdles that the holiday season
can present. 22 pages.
Product Code: BK429
Price: $3.25
Loss in Immediate Family
Finding Your Way After
Your Parent Dies: Hope for
Grieving Adults
By Rev. Richard Gilbert
Offers practical, compassionate
suggestions for those struggling
with the loss of a parent and
for those providing support to
someone grieving the loss of a parent. 124 pages.
Product Code: BK421
Price: $12.95
“Will add to a director’s awareness of what
families could be feeling during a funeral or
aftercare.”
Robert Moore, Wayne, New Jersey
Healing the Adult Child’s
Grieving Heart: 100 Practical
Ideas
Creative ideas to help adults begin
the healing process. 105 pages.
Product Code: BK306
Price: $11.95
Helping Parents Grieve:
Finding New Life After the
Death of a Child
By Paraclete Press
For any parent who has
experienced the death of a child
and anyone who helps someone
who is grieving. 60 minutes.
Product Code: V330D
Price: $59.99
DVD
Memories Too Few:
A Letter to Parents About
Pregnancy Loss
By Kathy Manning Burns
Presents a personal message to
parents who have experienced the
death of a child during pregnancy.
Few people understand the true
depths of grief following miscarriage, stillbirth or
newborn death. 31 pages.
Product Code: BK430
Price: $3
Multicultural / Diversity
Cremation or Burial?
A Jewish View
By Doron Kornbluth
Analyzes the reasons people
choose cremation, pointing out
myths and misconceptions and
explaining why Judaism and Jews
have insisted on burial.
179 pages.
Product Code: BK485
Price: $14.99
Grand Messengers:
Forgotten Stories of AfricanAmerican Funeral Rituals
By Dr. Carol Thomas Williams
A critical approach to the changes
in African-American funeral
customs and rituals over the last
50 years. 144 pages.
Product Code: BK504
Price: $28
By Marc A. Markell, Ph.D.
Offers 20 positive, simple rituals for
caregivers to use with people who
have developmental disabilities.
Adaptable for all ages and levels of disability.
83 pages.
Product Code: BK438
Price: $13.95
• Memories Too Few: A Letter to Parents About
Pregnancy Loss
• Building Memories: Planning a Funeral
• Thoughts for the Holidays: Finding Permission
to Grieve
• Sacred Moments: A Minister Speaks About Funerals
Product Code: AS2
Price: $11
Author Series: Harold Ivan Smith, Ed.D., Ph.D.
4 Books/$8 Savings
Partnered Grief
By Harold Ivan Smith and
Joy Johnson
Compassionate resource for
lesbian and gay individuals and
their families who have lost a loved
one. Examines healthy attitudes,
grieving and moving forward.
21 pages.
Product Code: BK407
Price: $3.50
What About Me? Kids & Grief
Film Ideas Inc.
Highlights the grief experiences of
11 boys and girls ages 4 to 14 who
have experienced the death or
chronic illness of a sibling, parent
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adolescents. 18 minutes.
Product Code: V322D
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Author Series: Doug Manning
4 Books/$3 Savings
DVD
Noted Author Series
Author Series: Karen L. Carney
7 Books /$5 Savings
• Everything Changes, But Love Endures: Explaining Hospice to Children
• Honoring Our Loved Ones: Going to a Funeral
• Our Special Garden: Understanding Cremation
• Precious Gifts: Organ and Tissue Donation
• They’re Part of the Family: Talk to Children About
Pet Loss
• Together, We’ll Get Through This!
• What Is the Meaning of Shiva? Jewish Mourning
Rituals
• Grievers Ask: Answers to Questions About Death
and Loss
• Grieving the Death of a Friend
• Grieving the Death of a Mother
• Partnered Grief (with Joy Johnson)
Product Code: AS1
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6 Books/$10 Savings
• Healing a Child’s Grieving Heart: 100 Practical Ideas
• Healing a Friend’s Grieving Heart: 100 Practical
Ideas
• Healing a Teen’s Grieving Heart: 100 Practical Ideas
• Healing the Adult Child’s Grieving Heart: 100
Practical Ideas
• Healing Your Grieving Heart: 100 Practical Ideas
• Healing Your Holiday Grief: 100 Practical Ideas
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Author Series: Alan D. Wolfelt, Ph.D.
6 Books/$10 Savings
• Creating Meaningful Funeral Ceremonies: A Guide
for Families
• Creating Meaningful Funeral Experiences:
A Guide for Caregivers
• Funeral Home Customer Service A-Z
• A Child’s View of Grief
• Understanding Your Suicide Grief
• When Your Pet Dies: A Guide to Mourning,
Remembering and Healing
Resources for Families I Multicultural / Diversity I Noted Author Series
Helping People With
Developmental Disabilities
Mourn: Practical Rituals for
Caregivers
Product Code: AS4
Price: $72
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19.
Planning a Funeral, Ceremony or Memorial
I
Pet Services
Pet Services
Kate, the Ghost Dog: Coping
With the Death of a Pet
By Wayne L. Wilson
A story about learning to deal with
the loss of a pet for ages 8-13.
48 pages.
Product Code: BK408
Price: $14.95
Pet Parents: A Journey
Through Unconditional Love
and Grief
By Coleen Ellis
Helps pet parents, veterinarians,
deathcare professionals and others
celebrate the special bonds shared
with our animal companions.
133 pages.
Product Code: BK453
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We Will Miss You: Support for
Grieving the Death of a Pet
Paraclete Video
Provides support for those grieving
the loss of a beloved animal
companion. 31 minutes.
Product Code: V331D
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DVD
When a Pet Dies
By Fred Rogers
Provides help for parents who
don’t know what to say or do
when a beloved family pet dies.
23 pages.
Product Code: BK260
Price: $12.95
When Your Pet Dies: A Guide
to Mourning, Remembering
and Healing
Provides practical suggestions for
funeral directors to help guide pet
owners through grief following the
death of a beloved pet, including
tips on remembering and memorialization. 79 pages.
Product Code: BK372
Price: $9.95
20.
Planning a Funeral, Ceremony
or Memorial
At Death’s Door: Facing the
Terminal Illness of a Loved
One
Paraclete Video
Helps family members
acknowledge emotions about a
loved one’s terminal illness. Offers
guidance to help them live fully
with their loved one through the last months, weeks
or days of their time together. 35 minutes.
Product Code: V324D
Price: $34.95
DVD
Building Memories: Planning
a Meaningful Funeral
By Doug Manning
Answers consumer questions
about funerals – from “Why have a
funeral?” to “What choices do we
need to make?” 47 pages.
Product Code: BK462
Price: $5
Creating Meaningful Funeral
Experiences: A Guide for
Caregivers
Insights and information about
planning meaningful funeral
ceremonies. Explores reasons
why consumer attitudes toward
funerals have changed. 80 pages. (Also available for
CE; see page 25.)
Product Code: BK288
Price: $12.95
Ceremonies: A Guide for
Families
An inspiring guide that helps
families make decisions about the
funeral they want and work with
the funeral director to plan it.
80 pages.
Product Code: BK209
Price: $12.95
By Frances S. Ponick
Provides simple steps to help
eulogists gather information,
organize ideas and deliver a
meaningful eulogy even in difficult
circumstances. 99 pages.
Product Code: BK467
Price: $10.95
“Numerous tips for preparing and organizing a
eulogy.”
Jon Deitloff, Dayton, Ohio
Sacred Moments: A Minister
Speaks About Funerals
By Doug Manning
Shares some of the profound
lessons Manning has learned while
walking with people on their grief
journeys. 31 pages.
Product Code: BK431
Price: $3
Product Sets
Product sets are designed
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Grief and Bereavement for Adults
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NFDA Music & Webcasting Licenses
Provide Peace of Mind
Resources for Families I Planning a Funeral, Ceremony or Memorial I Product Sets
Only Angels Can Wing It: How
to Write a Eulogy Quickly and
Present It Compassionately
Music License
The lowest-priced music license available
anywhere! This license covers all three licensing
organizations – BMI, SESAC and ASCAP.
Music Webcasting License
Protect yourself further! If you broadcast memorial
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For more information, contact us today at
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21.
Value of the Funeral
I
Suicide, Sudden and Tragic Death
Suicide, Sudden and Tragic Death
Empty Arms: Coping With
Miscarriage, Stillbirth and
Infant Death
Accompany Them With
Singing: The Christian Funeral
By Sherokee Ilse
A compassionate guide for those
who have been touched by infant
death or miscarriage, with practical
suggestions from time of loss
through the months and years that follow. 98 pages.
By Thomas G. Long
Theological and cultural critiques
of today’s Christian funeral.
Contrasts funerals of the past,
which focused on the deceased,
with today’s funerals, which focus
on the mourners. 224 pages.
Product Code: BK434
Price: $12.95
Product Code: BK391
Price: $25
Footprints on Our Hearts:
Walking Through Grief After
a Miscarriage, Stillbirth or
Newborn Death
Paraclete Video
Compassionately covers the
grieving process after the death
of a baby, including tips for those
who want to help. 55 minutes.
Product Code: D332
Price: $49.99
DVD
The Art of Helping Others:
Being Around, Being There,
Being Wise
By Heather Smith and
Mark K. Smith
Provides guidance in developing
the capacity and the process for
helping others; especially for those
committed to youth work, community education,
ministry and counseling. 173 pages.
Product Code: BK473
Price: $29.95
FRONTLINE: The Undertaking
Grieving the Sudden Death
of a Loved One
Paraclete Video
Presents a full hour of support,
wisdom and counsel from grief
experts who explore how to slowly
move toward acceptance when
the unthinkable happens.
60 minutes.
Product Code: D333
Price: $59.95
DVD
Journey Through the
Shadows: Hope for Healing
After Someone You Love Has
Committed Suicide
Paraclete Video
Offers help for those coping with
the suicide of a loved one – from
sudden initial impact through
“why?” questioning, feelings of guilt, support and
survival. 50 minutes.
Product Code: V329D
Price: $59.99
DVD
“Good resource for a funeral home library.”
Tammy L. Breitfeller, Allentown, Pennsylvania
22.
Value of the Funeral
This PBS FRONTLINE
documentary presents an intimate,
deeply moving view of funeral
service and the work of the funeral
director. 60 minutes.
Product Code: V326D DVD
The Undertaking: Life Studies
From the Dismal Trade
By Thomas Lynch
A chronicle of small-town life
and death told through the eyes
of a funeral director. Achieves
an extraordinary range of tones
united by the author’s good humor.
A personal look at life as a funeral director and an
homage to all who have lost a loved one. 224 pages.
Product Code: BK273
Price: $14.95
Walking Papers
By Thomas Lynch
Praised for its elegiac elements and
striking public poems. “Powerful
medicine, tonics for the long haul
and homegoing.” 88 pages.
Product Code: BK417
Price: $24.95
Men’s Polo Shirt
Color: Gray with dark gray NFDA logo
Cotton/Polyester (85%/15%)
NFDA Merchandise
NFDA Logo Items
Size: M – 3XL
Price: $30
Women’s Polo Shirt
Color: Pink, with light-pink NFDA logo
Cotton (100%)
Size: S – 3XL
Price: $45
Stainless Tumbler
Product Code: L502
Price: $7
Membership Plaque
(Members only)
This specially crafted recognition plaque identifies you
as a member of NFDA. Three lines of personalization
are available and can include your name, firm and/or
city and state.
Product Code: MB2106
Member Price: $70
Martini glass
Color: Clear with blue NFDA logo
Price: $12
Coffee Mug (12 oz.)
Color: White with NFDA logo
Price: $12
Membership Pin
(Members only)
NFDA logo in white on blue background with
silver trim
Product Code: L105
(tie tack back)
Price: $8.95
Product Code: L106
(magnet back)
Price: $8.95
23.
I NFDA Distance Learning Opportunities
Live, Online and Home Study Courses
2015 Home Study Courses
NFDA Distance Learning
Opportunities
Advanced Cremation Arranging
By William McQueen
Provides insights to help understand cremation,
promote the value of ceremony to cremation families
and customize the cremation arrangement process.
Earn CE anytime, anywhere – no travel
required!
Convenient access to comprehensive and practical
business resources from the largest network of
funeral service experts in the world. More than
80 distance learning CE options. NFDA helps you
achieve more in your business, community and
life through professional development and CE
opportunities offered every day of the year!
Course Package Code: 10NFDA14ABQS
Member Price: $75
/
The Art of Facial Reconstruction
Online Learning Courses
Participate on your own schedule, at your own pace
while saving time and travel expenses. Online courses
offer from 1 to 6 CE hours. Simple online purchase
with same-day access includes individual online
testing and results. Enroll at www.olc.nfda.org. Watch
for new online courses this year!
Live Webinars and Teleconferences
Interactive distance learning options offer from 1 to
2 CE hours for you and your entire staff, with hottopic online and audio events presented by national
experts. For 2015 webinar and teleconference dates,
details and to register, go to www.nfda.org/webinars.
Home Study Courses
Another opportunity to earn CE on your own
schedule – right from your home or office. Course
packages offer from 2 to 10 CE hours and include
one home study test, plus either a book, CD or
DVD. Additional licensees can earn CE for the same
home study course by purchasing individual tests.
Members: $60 per test; nonmembers: $105. Order at
www.nfda.org/homestudy.
All NFDA courses are CE-approved by the Academy
of Professional Funeral Service Practice (APFSP)
and by most state licensing boards. Courses
are approved through December 31 of the year
purchased. 1 NFDA CE hour = .1 APFSP hour. For
more information, call 800-228-6332 or +1-262-7891880.
Because state CE approval varies, it is the individual’s
responsibility – before purchasing an NFDA distance
learning course – to verify that the course is currently
approved for CE in the state(s) in which the individual
is licensed. All courses and events subject to change.
Audio CD
24.
Book
DVD DVD
4 hours
By Gary Sokoll
Provides detailed, step-by-step directions showing
how to reconstruct the nose, mouth, chin, eyes and
ears. 39 minutes.
Course Package Code: V303DQS
Member Price: $115
DVD
/
4 hours
Breathing Life into Funeral Home Marketing
with Facebook, TV … and a Sense of Humor
By Brad Speaks
Explores creative and unconventional advertising
approaches to funeral home marketing that will help
you connect with potential client families.
Course Package Code: 14NFDA-15QS
Member Price: $80
NEW
/
2 hours
Bridging the Gap between the Funeral Home
and Hospice Caregiver
By Lacy Whittaker, Jacquelyn Griswold, Larry Spiaggi,
Susan Perry
This panel discussion with hospice and funeral
service professionals explores best practices
for developing effective funeral home-hospice
partnerships.
Course Package Code: 14NFDAW03QS
Member Price: $80
NEW
/
2 hours
A Cemetery Should Be
Forever
By John F. Llewellyn
Explores the unique challenges of
operating cemeteries and provides
a comprehensive guide to all
aspects of cemetery management.
299 pages.
Course Package Code: BK503QS
Nonmember Price: $124.95
Continuing Education
DVD PowerPoint
/
8 hours
Insights and information to help
you plan meaningful funeral
ceremonies. Explores reasons
why consumer attitudes toward
funerals have changed. 80 pages.
/
Course Package Code: 96NFDADVD101QS
DVD
10 hours
/
Embalming Risk Management
By John McQueen
Strategies to help you improve profits by shifting
your cremation paradigm from price to value and
encouraging more than direct cremation.
Member Price: $80
NEW
/
2 hours
Cremation Liability Protection for
Funeral Homes
By Michael Nicodemus and Jack West
Critical insights and guidelines to help you manage
cremation risk, remedy potentially hazardous
situations and prevent costly cremator fires.
Member Price: $80
NEW
/
2 hours
The Customer Rules: The 39
Essential Rules for Delivering
Sensational Service
By Lee Cockerell
Essential rules for serving
customers with efficiency and
excellence – because success in
any business depends on winning
and keeping customers. 208 pages.
/
8 hours
Educating the Families You
Serve About the WHY of the
Funeral: A Guide for Funeral
Home Staff
Safeguard the future of funeral
service with this practical
workbook that will help funeral home staff educate
today’s families about the value of funerals. 74 pages.
By Jack Adams, David Brown, David Green, Joe
Main, Ed Robb, Mark Sommerville, Jonathan Stuchell
and David Tackett
Techniques for embalming and restoration of a
long bone donor, as well as inner ear retrieval and
restoration. Emphasizes importance of cooperation
with tissue banks. (Study guide.) 180 minutes.
6 hours
Cremation: It’s Not About Price
Nonmember Price: $126.99 NEW
Embalming Difficult Cases: Donor Cases
/
6 hours
By Jzyk Ennis and T. Scott Gilligan
Explores the risks embalmers may face due to costly
malpractice suits from consumers unsatisfied with
embalming results and identifies common-sense
steps and documents to reduce liability. 60 minutes.
Course Package Code: 12DVDNFDA39QS
Member Price: $75
DVD
2 hours
/
Estate Taxes, Probate and Other
Challenges for Family-owned Businesses.
Here’s the Plan!
By Rodney S. Klein
An estate planning expert provides tips and solutions
for succession and business transition planning for
the small family business.
Member Price: $80
NEW
/
2.5 hours
Ethics in Funeral Service
Explores ethical decision making
for funeral service professionals
with regard to the ethical treatment
of the deceased and ethical
business operations and practices.
75 pages.
/
NFDA Distance Learning Opportunities I Live, Online and Home Study Courses
Experiences: A Guide for
Caregivers
6 hours
Evaluating Third-party Cremation Providers
to Protect Your Firm and Cremation Families
By Michael Nicodemus
Provides the due diligence guidelines you need to limit
potential liability issues by evaluating every third-party
crematory with which you work.
Member Price: $80
NEW
/
2 hours
25.
2015 Home Study Courses
FTC Compliance: Handling the
General Price List
NFDA
Provides the information necessary to ensure that
your funeral home and staff are in compliance with
the FTC Funeral Rule. (Study guide.) 30 minutes.
Course Package Code: CS200QS
DVD
/
4 hours
Focus on Preneed: Spend-Downs, Contracts
and Consumer Protection
By T. Scott Gilligan
Ensure that every preplanner at your firm understands
funeral options available for Medicaid applicants
looking to spend down cash and insurance. Includes
the information every preneed contract must have to
protect consumers – and your firm.
Member Price: $80
NEW
/
2 hours
Funeral Service Psychology
and Counseling
Presents counseling techniques,
communication skills and
practical suggestions to improve
communication with grieving
individuals from first call through
post-funeral meetings. 128 pages.
Member Price: $89
/
6 hours
By Thomas G. Long and
Thomas Lynch
Two of the most authoritative
voices in the funeral industry, a
preacher and a funeral director,
discuss the current state of the funeral and the
challenges facing “the good funeral,” including
exclusion of the body and the growth of cremation.
237 pages.
Member Price: $85
/
8 hours
Great Answers to Difficult
Questions About Death: What
Children Need to Know
By Linda Goldman
Explores children’s thoughts and
feelings about death and provides
guidance on how to respond to
their questions with sensitive,
honest, age-appropriate answers. 110 pages.
/
6 hours
Helping Families See the True Value
of Funeral Service
By William McReavy
Provides ideas to help you educate the public about
what you do as a funeral director and the value and
benefits of the funeral.
Member Price: $80
NEW
/
2 hours
Getting Things Done
By David Allen
Helps busy people accomplish
more with less effort and regain
control of their lives with a practical
work/life management system for
stress-free productivity. 259 pages.
Member Price: $76
Audio CD
26.
The Good Funeral: Death,
Grief and the Community
of Care
Book
/
8 hours
DVD DVD
Hospice and Funeral Service:
From One Set of Caring Arms Into Another
By Douglas Wagemann
Examines the role of hospice and provides tips to help
funeral directors create relationships with hospice that
will better serve families.
Course Package Code: 14NFDA-26AQS
Member Price: $80
NEW
/
DVD PowerPoint
2 hours
By Carol Green and Robert Prout
Learn how to integrate green practices into your
funeral home, profitably market them to your
community and implement cost-saving green work
practices.
Member Price: $80
NEW
/
4 hours
Insights and Tactics to Increase
Your Market Share
By Lynn Elliott
Previews upcoming trends for Internet marketing and
provides low-cost solutions for mobile marketing and
website changes to help a firm capture greater
market share.
Member Price: $75
/
2 hours
It’s Only a Matter of Time: Are You Ready for
Natural Burials and Green Funerals?
By James Olson
Be prepared to make your firm a “green funeral home”
and make natural burial and green funeral options
available to the increasing number of families that
seek them.
Member Price: $75
/
2 hours
Keep an Open Mind on the Greening of
Funerals and Your Firm
By Robert J. Prout
Learn how to provide “greener” funeral options to the
increasing number of interested families and enjoy
the cost savings and health benefits of green work
practices.
Member Price: $80
NEW
/
2 hours
9 Powerful Practices of
Really Great Bosses
By Stephen E. Kohn and
Vincent D. O’Connell
Motivate staff to outperform
the competition with easily
implemented strategies for people
management. 222 pages.
/
Really Great Teams
Create effective, successful work
teams with nine practical and
proven leadership strategies.
206 pages.
/
8 hours
Online Engagement: Tech Terms and Tools
Made Easy
By Jaramillo Santiago
Learn the technology terms key to funeral service and
the tech tools you can use to boost productivity and
develop a mobile strategy for your business.
Member Price: $80
NEW
/
2.5 hours
Opening a Crematory: What You Need to
Know to Do It Right
By Carol Green and Michael Nicodemus
Learn about the factors you must address before
building a crematory, including research needed,
regulations and zoning, permits, handling community
relations and selecting a cremator manufacturer.
Member Price: $80
NEW
/
2 hours
The Removal: Professional Solutions for
Challenging Circumstances
By Bernard Delaney
Describes a multitude of tested removal remedies
guaranteed to make removals easier even in the most
unique and challenging situations.
Member Price: $80
NEW
/
2 hours
NFDA Distance Learning Opportunities I Live, Online and Home Study Courses
How Green Practices Benefit Your Business
Safeguarding Your Business From
Cremation Liability
By T. Scott Gilligan and Mike Nicodemus
Presents best practices, cremation forms and
documentation to limit your firm’s exposure to the
threat of cremation liability.
Member Price: $80
NEW
/
2 hours
8 hours
27.
The Speed of Trust: The
One Thing That Changes
Everything
Transforming Your Business One Funeral
at a Time
By Stephen M.R. Covey
A practical look at how trust
functions in every transaction and
relationship – and how to build
credibility and trust immediately.
322 pages.
/
8 hours
Strengthening Hospice Relationships for
Better Service to Families
Member Price: $80
NEW
/
2 hours
2014 Annual All-Staff Training With the
FTC Funeral Rule Coordinator
By T. Scott Gilligan and Craig Tregillus
Tips to avoid slip-ups during FTC home sweeps to
help ensure that your entire staff remains Funeral Rule
compliant.
By Patrick Lynch, Jennifer McBride, Wendy Smith
Thames, Lacy Whittaker and Bob Biggins
Learn from a panel of funeral service experts how
to build closer, mutually beneficial relationships with
hospice organizations in your community.
Member Price: $75
/
By Michael Schoedinger
Presents a new value paradigm that will help your
firm provide and profitably market a new level of care
and grief support to meet the needs of the families
you serve.
Course Package Code: 14NFDATC01QS
Member Price: $80
NEW
/
What Clients Love: A Field
Guide to Growing Your
Business
2 hours
Talkin’ ’Bout My Generation: Four
Generations in the Funeral Home
4 hours
By Lacy Robinson
Provides insights and tips to resolve generational
conflicts and build on the strengths of each
generation to increase the success of your firm.
By Harry Beckwith
Filled with insightful tales of
success and failure, this guide
will help improve your marketing
strategies, client relationships and
bottom line. 208 pages.
Member Price: $80
NEW
/
2 hours
30+ Innovative Price List Offerings
By T. Scott Gilligan
Provides price list examples that will allow you to
expand the services and merchandise you offer, make
your GPL more consumer friendly, increase revenue
and remain in compliance with the Funeral Rule and
other laws.
Course Package Code: 12NFDATC01QS
Member Price: $75
/
2 hours
/
8 hours
Green Funeral
Practices™ Certificate
NFDA’s Green Funeral Practices Certificate is
the national hallmark of distinction for member
firms offering environmentally friendly funeral
options to families.
Demonstrate your commitment to providing
personalized service that is ethical, caring,
creative… and green.
www.nfda.org/green-funeral-practices-certificate
Audio CD
28.
Book
DVD DVD
DVD PowerPoint
Live CE Distance Learning
February 12
Getting to the Heart of
Customer Satisfaction
Ron Rosenberg
February 26
Can Your Funeral Home Pass
OSHA Scrutiny this Year? 2015
OSHA Update
Edward Ranier
March 12
Diversity Awareness: Exploring
the Positive Nature of
Workplace Diversity
SESCO
March 26
Effective Community Outreach
on a Budget
James Olson
May 21
Talkin’ ’Bout My Generation:
Four Generations in the
Funeral Home
Lacy Robinson
July 9
Communication Skills for
Connecting With Cremation
Families
Mike Nicodemus
May 28
New Campaign Tools to Inspire
Families to Have the Talk of a
Lifetime
Jessica Koth
August 6
Professional Liability,
Employment-related Practices
Liability and Co-Insurance
Jack West
June 4
Buying, Selling or Transferring a
Funeral Home
Sponsored by Federated
Insurance
August 20
2014 NFDA Formaldehyde-Free
Embalming Products Study:
The Results
NFDA
June 18
NFDA Annual Consumer Survey
Results: How to Use the Data to
Market Your Firm
Erin Whitaker
Schedule subject to change.
Visit www.nfda.org/education for
the most current schedule.
Changing consumer attitudes toward funerals starts with you!
Get involved today in FAMIC’s Have the Talk of a Lifetime national education campaign. With your help, this
campaign will help consumers understand the importance of meaningful memorialization.
A variety of free, customizable outreach materials are available online, including:
•Brochures
•Digital Advertisements
•Social Media Tools
•Print Advertisements
•Video
•Public Relations Tools
Visit www.nfda.org or www.famic.org/campaign today!
Choosing a Career in
Mortuary Science and the
Funeral Industry
By Nancy L. Stair
An excellent resource for teens
considering a career in funeral
service. Provides an overview of
the funeral service industry, the
role of the funeral director and how to prepare for a
career in funeral service. 64 pages.
Product Code: BK286
Price: $23.95
Exploring a Career in Funeral
Service – Presentation
Package
By NFDA
Inspire others to be a part of this
rewarding career while gaining
exposure for your firm. Package
includes informative eightminute video/DVD, set of 25 brochures, PowerPoint
presentation, step-by-step instructions and more.
Product Code: CAREER
Member Price: $40
Funeral Directing and Funeral
Service Management
Offers effective ways to conduct
funerals and manage a funeral
home business based on the
author’s concept of a funeral service
continuum of care. A practical,
thoughtful and comprehensive textbook. 296 pages.
Product Code: BK213
Price: $57
Customer Service
Building Customer Loyalty
From the Inside Out
By Debra J. Schmidt
Packed with practical tips and
compelling customer service
examples; provides powerful
guidelines for creating customer
loyalty. 246 pages.
Career Development
I Customer Service I Human Resources I Resources for Funeral Service Professionals
Career Development
“I truly enjoyed this book and found so much
valuable information in it.”
Gary Potts, Highland Park, New Jersey
30.
Product Code: BK386
Price: $19.95
Funeral Home Customer
Service A-Z
Explains the evolution and
expectations of today’s “experience
economy” customer and offers
sound steps to exceed those
expectations. A must-read for every
funeral director. 240 pages.
Product Code: BK200
Price: $24.95
Human Resources
SESCO Management Consultants, endorsed by
NFDA, provides complete human resources services
and develops customized employee handbooks
specific to your organization and state. To receive an
Employee Handbook Development Checklist to begin
the process of customizing your employee manual,
contact Bill Ford, SESCO Management Consultants,
at 800.764.4127.
Human Resources Booklets
By SESCO Management Consultants
Affordable Care Act
Product Code: SR501 Member Price: $45
COBRA Administrative Manual
Employee Discipline and Discharge
Fair Credit Reporting Act (FCRA)
Family Business Succession Planning
Family and Medical Leave Act (FMLA)
Administrative Manual
How to Comply With Equal Employment
Regulations
How to Comply With Federal Wage-Hour
Regulations
How to Maintain a Drug-free Workplace
How to Meet ADAAA Requirements in Your
Business
Human Resources Guide
Immigration Reform and Control Act (IRCA)
New Hire Reporting Act
SESCO Screening and Hiring Code
Professional
A Cemetery Should Be
Forever: The Challenge to
Managers and Directors
By John F. Llewellyn
Explores the unique challenges
of operating cemeteries and
provides a comprehensive guide
to all aspects of management.
Product Code: BK503
Price: $19.95
Ready-to-Use Employee Handbook
Companioning You! A Soulful
Guide to Caring for Yourself
While You Care for the Dying
and the Bereaved
By SESCO Management Consultants
The cornerstone of the employer-employee
relationship is an effective employee handbook.
It must be legally sound, clearly written and
comprehensive. To successfully defend
unemployment claims, EEOC charges or address
other legal issues, the employee handbook is an
absolute necessity.
This self-care guide, based
on Wolfelt’s highly regarded
“companioning” philosophy,
demonstrates how to rebalance your life and become
a more effective caregiver. 115 pages.
Product Code: SR500
Member Price: $149
Product Code: BK471
Price: $15.95
Marketing
Deathcare Marketing:
25 FAQs
By Glenn H. Gould III
Answers to questions you might
have thought about but do not
know who to ask make this guide
a wonderful tool to help you
market your funeral home business
more effectively. 114 pages.
Product Code: BK338
Member price: $35
Nonmember price: $55
Educating the Families You
Serve About the WHY of the
Funeral: A Guide for Funeral
Home Staff
A practical workbook that will
help funeral home staffs educate
today’s families about the value of funerals – to
safeguard the future of funeral service. 74 pages.
Product Code: BK488
Price: $29.95
Ethics in Funeral Service
Funeral Home Marketing:
Moving the Bottom Line
By Glenn H. Gould III
Comprehensive look at funeral
service marketing – from marketing
priorities and advertising plans to
packaging, preneed and pricing
issues. 208 pages.
Product Code: BK420
Price: $50
Explores ethical decision making
for funeral service professionals
with regard to the ethical treatment
of the deceased and ethical
business operations and practices.
75 pages. (Also available for CE;
see page 25.)
Product Code: BK436
Price: $21.95
Resources for Funeral Service Professionals I Human Resources I Marketing I Professional
How to Prevent and Combat Unionization
Successfully
31.
I Resources for Funeral Service Professionals
Professional
Professional
Really Great Bosses
Funeral Service Psychology
and Counseling
Presents counseling techniques,
communication skills and
practical suggestions to improve
communication with grieving
individuals from first call through
post-funeral meetings. 128 pages. (Also available for
CE; see page 26.)
Product Code: BK437
Price: $29
Getting Things Done: The Art
of Stress-free Productivity
By David Allen
Helps busy people accomplish
more with less effort and regain
control of their lives with a practical
work/life management system for
stress-free productivity. 259 pages.
Product Code: BK480
Price: $16
Recommended by Philip Conway, Peabody,
Massachusetts
Help Them Grow or
Watch Them Go:
Career Conversations
Employees Want
By Beverly Kaye and
Julie Winkle Giulioni
A new career development
model to help managers develop
employees through critical conversations efficiently
integrated into the workday. 112 pages.
Product Code: BK481
Price: $17.95
Hug Your Customers: The
Proven Way to Personalize
Sales and Achieve
Astounding Results
By Jack Mitchell
Insightful anecdotes and solid
business advice take customer
service to a new level as the author
describes his winning relationship-based, clientcomes-first philosophy. 284 pages.
Product Code: BK482
Price: $21.99
32.
Motivate staff to outperform
the competition with easily
implemented people management
strategies. 222 pages. (Also
available for CE; see page 27.)
Product Code: BK493
Price: $14.99
“Good information about communication styles.”
Sharon Richardson Stahl, Hilton Head Island, South
Carolina
Really Great Teams
Create effective, successful work
teams with practical and proven
leadership strategies. 206 pages.
(Also available for CE; see
page 27.)
Product Code: BK492
Price: $14.99
Trapped in the Family
Business
By Michael A. Klein, Psy.D.
Shares insights on how and
why individuals get trapped in
their family business and how to
develop a plan of action to manage
and improve these circumstances.
119 pages.
Product Code: BK475
Price: $22
Cremation Services
Tools and resources to help you
achieve more
• New Member Benefits!
• 2014 NFDA Cremation and Burial Report
• Opening a Crematory: FAQs for Funeral Directors
• NFDA Cremation Certification
This program, which offers the recognized certification standard for funeral service professionals, covers
ethics, crematory operations, safety, liability issues, cremation arranging and much more. The NFDA
™
Certified Crematory Operator Program meets or exceeds the criteria in most states requiring
certification at this time and has been approved for CE by the Academy of Professional Funeral
Service Practice and most state funeral licensing boards.
Meals generously provided by:
• Cremation Consultation Services Hotline — 800.228.6332
Advice from a cremation expert is available exclusively to NFDA members.
• Enhanced Education Offerings
NFDA makes staying up to date on the evolving needs of families that choose cremation convenient
and cost effective:
o Webinars and Workshops
o Home Study Courses
o Articles in The Director, the Memorial Business Journal and other NFDA publications
• Comprehensive Legal Forms and Documents
For more information or to host a program, contact Mike Nicodemus at
800.228.6332 or [email protected].
I Resources for Funeral Service Professionals
Surveys and Reports
Surveys and Reports
2013 Compensation Survey
By NFDA
General waste minimization practices recommended
for use when embalming, applicable whether the
embalming wastewater is discharged to community
treatment works or a septic system. June 1995.
By NFDA
Compares compensation and bonus information
for several different funeral home positions (from
owner to apprentice). Results are based on 2012
compensation data; reported at the national level as
well as broken out by census district, caseload, size
of city and years of experience.
Product Code: SR2433
Member Price: $35
Product Code: SR114
Member Price: $75
Guide to 2010 NFDA Ventilation Study and
Formaldehyde Vapor Reduction in the Funeral
Home Preparation Room: Recommendations
for Effective Preparation Room Ventilation
2013 General Price List Survey
Funeral Home Waste Stream Audit Report
By NFDA
NFDA report conducted by leading HVAC consultant
includes key criteria for removing formaldehyde from
embalmer’s breathing zone. Includes the 5-Step
Guide for Effective Ventilation and a ventilation
assessment form to help funeral homes achieve peak
ventilation performance.
Member Price: $0
Investigation of the Removal of Formaldehyde
and Phenol by Funeral Home Septic Systems
By NFDA
NFDA report conducted by two leading environmental
scientists confirms viability of on-site wastewater
system for funeral homes when system is properly
designed, installed, operated and maintained.
June 2003.
Member Price: $35
By NFDA
Presents 2012 General Price List cost of an adult
casketed funeral and how these costs have changed
over time. Detailed costs are also listed for other
funeral service products and services, such as
cremations, funeral packages, types of caskets and
vaults. Results are presented at the national level as
well as broken out by census district, caseload and
size of city.
Product Code: SR113
Member Price: $75
Wastewater Facts – Sanitary Sewer Worker
Exposure to Bloodborne Pathogens
By NFDA
NFDA report conducted by leading microbiologist
concludes that body fluid wastes discharged by
funeral homes into wastewater are not likely to
present additional public health risk to sanitation
workers or the general public. June 1995.
Member Price: $35
Wage and Hour Laws for the Funeral Industry
Septic System Treatment of
Funeral Home Wastewater
By NFDA
NFDA report based on comprehensive analysis of
embalming wastewater concludes that preservative
chemicals found in funeral home discharge are
expected to be almost completely destroyed by
biodegradation in septic systems. March 1998.
Member Price: $35
34.
By NFDA
An overview of the Fair Labor Standards Act (FLSA)
for the funeral home owner prepared by T. Scott
Gilligan, NFDA general counsel. Comprehensive
guide covers enforcement, employer responsibilities,
exemptions, recordkeeping, overtime and more. 2011.
Product Code: SR306
Member Price: $35
Embalming Techniques (2nd Edition)
The Art of Facial Reconstruction
By Gary Sokoll
Provides detailed, step-by-step directions showing
how to reconstruct the nose, mouth, chin, eyes and
ears. Book: 100 pages; DVD: 39 minutes.
Book Only: BK284
Price: $60
DVD Only: V303D
Price: $60
DVD
Embalming: History, Theory
and Practice (5th Edition)
By Robert G. Mayer
Practical reference for student,
novice or experienced embalmers
that addresses embalming
techniques and treatments based
on condition of the body, not
cause of death. Helps embalmers design the best
method of body preservation for every situation.
731 pages.
By Gary Sokoll
Step-by-step training DVD demonstrates basic
embalming techniques. Excellent for novice
embalmers and those who desire a review.
39 minutes.
Product Code: V302D
Price: $60
DVD
Restorative Art and Science
Contributing experts offer a comprehensive
introduction to restorative art practices and
techniques, including physiognomy, feature modeling,
treatments, cosmetology and color theory. With
illustrations and glossary.
254 pages.
Product Code: BK459
Price: $75
Product Code: BK463
Price: $124.95
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Capitalizing on Kindness (BK395)................................................................................................................... $11.99
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For Bereaved Grandparents (BK235)................................................................................................................$3.75
Gentle Willow (BK398)...................................................................................................................................... $7.50
Goodbye My Child (BK233)..............................................................................................................................$6.75
A Graceful Farewell (BK374)............................................................................................................................$15.95
Grieving the Death of a Friend (BK228).......................................................................................................... $12.99
Grieving the Death of a Mother (BK425)........................................................................................................... $9.00
Holidays and Special Days (BK321)................................................................................................................. $4.00
I Miss My Pet (BK243)..................................................................................................................................... $4.00
In My Mother’s Kitchen (BK256)....................................................................................................................... $7.95
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Mom Minus Dad (BK381)................................................................................................................................. $9.00
Mourning and Mitzvah (BK337)......................................................................................................................$13.00
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You Don’t Have to Like It, But You Do Have to Live It: Conversations About Loss (BK435).............................$14.00
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38.
Accompany Them With Singing: The Christian Funeral................................. 22
Adults Helping Children and Teens Understand Death (Product Set)............ 21
Advanced Cremation Arranging (CE)............................................................. 24
Advanced Funeral Planning........................................................................... 13
Affordable Care Act……………………………………........................................ 30
Afliccion: Que es y que puedes hacer .......................................................... 10
After a Parent’s Suicide: Helping Children Heal ............................................ 14
Afterwords… Helping You Heal....................................................................... 9
American Afterlife: Encounters in the Customs of Mourning........................... 4
Angels Birthdays: A Day to Remember. A New Way to Heal.
A Celebration of life..................................................................................... 4
Art of Facial Reconstruction, The (CE)................................................. 9, 24, 35
Art of Helping Others, The: Being Around, Being There, Being Wise............ 22
At Death’s Door: Facing the Terminal Illness of a Loved One........................ 20
Author Series................................................................................................. 19
Ayudando a los ninos a atravesar su duelo................................................... 12
B
Barklay and Eve Series.................................................................................. 15
Beyond Death’s Door: Help for the Grieving Process
After Someone You Love Has Died........................................................... 14
Breathing Life into Funeral Home Marketing with Facebook, TV
and a Sense of Humor (CE)...................................................................... 24
Bridging the Gap between the Funeral Home and
Hospice Caregiver (CE)............................................................................. 24
Building Customer Loyalty from the Inside Out............................................. 30
Building Memories: Planning a Meaningful Funeral....................................... 20
Business Management and Operations (Product Set).................................. 21
C
Capitalizing on Kindness: Why 21st Century Professionals
Need to Be Nice ....................................................................................... 38
Cemeteries.................................................................................................... 17
Cemetery Should Be Forever, A: The Challenge to Managers
and Directors (CE)............................................................................... 24, 31
Cerca de me Mi Corazon: Un Cuaderno Para Niños Después
de la Muerte de un Ser Querido ................................................................. 9
Child’s View of Grief, A: A Guide for Parents, Teachers and Counselors......... 8
Children Teaching Children about Grief........................................................... 4
Choosing a Career in Mortuary Science and the Funeral Industry ............... 30
Class in Room 44, The: When a Classmate Dies............................................. 8
Clearance Items............................................................................................. 38
Close to My Heart: A Guided Workbook for Children After
a Loved One Dies.................................................................................. 9, 16
COBRA Administrative Manual...................................................................... 30
Common Threads of Teenage Grief: A Handbook for Healing...................... 16
Companioning You! A Soulful Guide to Caring for Yourself
While You Care for the Dying and the Bereaved....................................... 31
Comprension de la cremacion....................................................................... 12
Consumer Brochures ................................................................................... 13
Creating Meaningful Funeral Ceremonies: A Guide for Families.................... 20
Creating Meaningful Funeral Experiences: A Guide for
Caregivers (CE)................................................................................... 20, 25
Cremation or Burial? A Jewish View.............................................................. 18
Cremation: It’s Not about Price (CE).............................................................. 25
Cremation Liability Protection for Funeral Homes (CE).................................. 25
Customer Rules: The 39 Essential Rules for Delivering Sensational Service, ...
The (CE)................................................................................................ 4, 25
Customer Service in an Instant: 60 Ways to Win Customers and
Keep Them Coming Back......................................................................... 38
D
Death and the Civil War................................................................................... 4
Deathcare Marketing: 25 FAQs ..................................................................... 31
Desde Que Murio Mi Hermano...................................................................... 10
Duelo, en español y billingües....................................................................... 11
E
Educating the Families Your Serve About the WHY of the Funeral:
A Guide for Funeral Home Staff (CE).................................................. 25, 31
El Arte de la Reconstruccion Facial................................................................. 9
Embalming Difficult Cases: Donor Cases (CE).............................................. 25
Embalming: History, Theory and Practice................................................. 9, 35
Embalming Risk Management (CE)............................................................... 25
Embalming Techniques ................................................................................ 35
Empty Arms: Coping With Miscarriage, Stillbirth and Infant Death ............... 22
Embalsa mamiento: Historia, Teoria y Practica................................................ 9
Employee Discipline and Discharge.............................................................. 30
Empty Chair, The: Handling Grief on Holidays and Special Occasions......... 17
Estate taxes, Probate and other Challenges for Family-owned
Businesses (CE)........................................................................................ 25
Ethics in Funeral Service (CE).................................................................. 25, 31
Exploring a Career in Funeral Service...................................................... 13, 30
Evaluating Third Party Cremation Providers to Protect Your Firm & Cremation Families (CE)............................................................................................. 25
Everything Changes, But Love Endures: Explaining Hospice to Children..... 15
F
Fair Credit Reporting Act (FCRA)................................................................... 30
Family Business Succession Planning........................................................... 30
Family and Medical Leave Act (FMLA) Administrative.................................... 30
Finding Your Way After Your Parent Dies: Hope for Grieving Adults.............. 18
Fire in My Heart, Ice in My Veins.................................................................... 16
Focus on Preneed: Spend Downs, Contracts, Consumer Protection (CE).... 26
Footprints on Our Hearts: Walking Through Grief After
a Miscarriage, Stillbirth or Newborn Death............................................... 22
For Bereaved Grandparents.......................................................................... 38
For Better or Worse: A Handbook for Couples Whose Child has Died............ 4
FRONTLINE: The Undertaking...................................................................... 22
FTC Compliance: Handling the General Price List (CE)................................. 26
Funeral Directing and Funeral Service Management..................................... 30
Funeral Home Customer Service A-Z ........................................................... 30
Funeral Home Marketing: Moving the Bottom Line....................................... 31
Funeral Home Waste Stream Audit Report................................................... 34
Funeral Service Psychology and Counseling (CE)................................... 26, 32
Index by Title
A
G
Gentle Willow................................................................................................. 38
Getting Things Down: The Art of Stress-free Productivity (CE)............... 26, 32
Good Funeral, The: Death, Grief and the Community of Care (CE)......... 14, 26
Good Grief..................................................................................................... 14
Good Words: Memorializing Through a Eulogy
Goodbye My Child......................................................................................... 38
Graceful Farewell, A: Putting Your Affairs in Order........................................ 38
Grand Messengers: Forgotten Stories of African-American
Funeral Rituals.......................................................................................... 18
Great Answers to Difficult Questions About Death:
What Children Need to Know (CE)........................................................ 8, 26
Grief: What It Is and What You Can Do.......................................................... 10
Grief Comes to Class: An Educator’s Guide.................................................... 8
Grief and Bereavement for Adults (Product Set)............................................ 21
Grief Recovery Kit, The: A Young Person’s Guide
Through the Journey of Grief.................................................................... 16
Grievers Ask: Answers to Questions About Death and Loss......................... 14
Grieving Student: A Teacher’s Guide, The....................................................... 8
Grieving the Death of a Friend....................................................................... 38
Grieving the Death of a Mother...................................................................... 38
Grieving the Loss of a Pet.............................................................................. 13
Grieving the Sudden Death of a Loved One.................................................. 22
Guide to 2010 NFDA Ventilation Study and Formaldehyde
Vapor Reduction in the Funeral Home...................................................... 34
H
Having the Talk of a Lifetime.....................................................................11, 21
Healing: The Essential Guide to Helping Others Overcome
Grief and Loss........................................................................................... 14
Healing a Child’s Grieving Heart: 100 Practical Ideas ..................................... 8
Healing a Friend’s Grieving Heart: 100 Practical Ideas ................................. 14
Healing a Grandparent’s Grieving Heart: 100 Practical Ideas......................... 4
Healing a Parent’s Grieving Heart: 100 Practical Ideas................................... 4
Healing a Teen’s Grieving Heart: 100 Practical Ideas...................................... 8
Healing After the Loss of a Loved One.......................................................... 13
Healing Grief.................................................................................................. 14
Healing the Adult Child’s Grieving Heart: 100 Practical Ideas ...................... 18
Healing Your Grieving Heart: 100 Practical Ideas ......................................... 15
Healing Your Holiday Grief: 100 Practical Ideas............................................. 17
Help Them Grow or Watch Them Go: Career Conversations
Employees Want....................................................................................... 32
Helping Children Grieve................................................................................... 8
Helping Children Through Their Grief............................................................ 13
Helping Children Understand Death (Product Set) ....................................... 21
Helping Families See the True Value of Funeral Service (CE)......................... 26
Helping Parents Grieve: Finding New Life After the Death of a Child............. 18
Helping People With Developmental Disabilities Mourn:
Practical Rituals for Caregivers................................................................. 19
Helping Teens Understand Death (Product Set)............................................ 21
History of American Funeral Directing, The................................................... 17
Holidays and Special Days............................................................................ 38
Holiday Blues: A Self-help Manual on Grief Through the Holidays................ 17
Honoring Our Loved Ones: Going to a Funeral.............................................. 15
Horse-Drawn Vehicles................................................................................... 17
Hospice & Funeral Service: From One Set of Caring Arms into
Another (CE).............................................................................................. 26
How Do We Tell the Children? A Step-by-step Guide for
Helping Children and Teens Cope When Someone Dies............................ 8
How Green Practices Benefit Your Business (CE)......................................... 27
How People with Autism Grieve and How to Help: An Insider Handbook....... 4
How to Comply With Equal Employment Regulations................................... 30
How to Comply With Federal Wage-Hour Regulations.................................. 30
39.
Index by Title
How to Maintain a Drug-free Workplace........................................................ 30
How to Meet ADAAA Requirements in Your Business.................................. 30
How to Prevent and Combat Unionization……………………………............... 31
Hug Your Customers: The Proven Way to Personalize Sales
and Achieve Astounding Results.............................................................. 32
Human Resources Guide.............................................................................. 31
I
I Miss My Pet ................................................................................................ 38
Immigration Reform and Control Act (IRCA).................................................. 31
In My Mother’s Kitchen ................................................................................. 38
Insights and Tactics to Increase Your Market Share (CE).............................. 27
Instant Cashflow............................................................................................ 38
Investigation of the Removal of Formaldehyde and
Phenol by Funeral Home Septic Systems................................................. 34
It’s Not Your Fault.......................................................................................... 38
It’s Only a Matter of Time: Are You Ready for Natural Burials
and Green Funerals? (CE)......................................................................... 27
J
Journey Through the Shadows: Hope for Healing After
Someone You Love Has Committed Suicide............................................ 22
K
Kate, The Ghost Dog: Coping With the Death of a Pet.................................. 20
Keep an Open Mind on the Greening of Funerals and Your Firm (CE)........... 27
Kirby’s Ocean Friend: A Grief Therapy Tool for Young Children who
have Lost a Parent...................................................................................... 6
Kids Learn About Death and Celebrating Life............................................... 10
Kolie and the Funeral .................................................................................... 16
L
La planificacion anticipada de su funeral....................................................... 12
La planificacion de un funeral significativo..................................................... 12
La perdida de una mascota........................................................................... 12
La sanacion despues de la perdida de un ser querido.................................. 12
Lean on Me Gently: Helping the Grieving Child............................................... 6
Living When a Loved One Has Died.............................................................. 38
Los ninos aprenden sobre la muerte y la celebracion de la vida................... 10
Lost Parent Club, The...................................................................................... 6
M
Memories Too Few: A Letter to Parents About Pregnancy Loss................... 18
Mom Minus Dad: The Essential Resource Guide for
Busy Adults With a Newly Widowed Parent.............................................. 38
Mourning & Mitzvah: A Guided Journal for Walking the
Mourner’s Path Through Grief to Healing ................................................ 38
Mural for Mamita, A....................................................................................... 10
N
New Hire Reporting Act................................................................................. 31
NFDA Distance Learning Opportunities......................................................... 24
NFDA Merchandise.................................................................................. 23, 38
NFDA Membership Pin.................................................................................. 23
NFDA Membership Plaque............................................................................ 23
9 Powerful Practices of Really Great Bosses (CE)....................................27, 32
9 Powerful Practices of Really Great Teams (CE).....................................27, 32
No Tendremos Un Nuevo Bebe: Para niños y niñas cuyo
hermanito o hermanita murió antes de nacer........................................... 10
O
On Grief and Grieving: Finding the Meaning of
Grief Through the Five Stages of Loss (CE).............................................. 15
Online Engagement: Tech Technical Terms and Tools Made Easy (CE)........ 27
Only Angels Can Wing it: How to Write a Eulogy Quickly and
Present It Compassionately (CE).............................................................. 21
Opening a Crematory: What You Need to Know to Do It Right (CE).............. 27
Order Form.................................................................................................... 37
Our Special Garden: Understanding Cremation………………….................... 15
P
Palabras de consuelo y Ayuda: Despues die la muerta de
un ser querido............................................................................................. 9
Pamfletos para el Consumidor...................................................................... 12
Partnered Grief.............................................................................................. 19
Pet Parents: A Journey Through Unconditional Love and Grief..................... 20
Planificación anticipada de funeral................................................................ 12
Planning a Meaningful Funeral....................................................................... 13
Planning Your Funeral in Advance................................................................. 13
Precious Gifts: Organ and Tissue Donation................................................... 15
Product Sets.................................................................................................. 21
R
Ray of Hope, A: Facing the Holidays Following a Loss.................................. 18
Ready-to-Use Employee Handbook.............................................................. 31
40.
Reflections of a Grieving Spouse................................................................... 38
Removal: Professional Solutions for Challenging Circumstances,
The (CE).................................................................................................... 27
Restorative Art and Science.......................................................................... 35
Ride to the Stars: A Story for Children about Life, Loss, and Love.................. 6
S
Sacred Moments: A Minister Speaks About Funerals................................... 21
Safeguarding Your Funeral Home from Cremation Liability (CE)................... 27
Samantha Jane’s Missing Smile: A Story About Coping
With the Loss of a Parent.......................................................................... 16
Second Firsts: Live, Laugh, and Love Again.................................................... 6
SESCO Screening and Hiring Code.............................................................. 31
Septic System Treatment of Funeral Home Wastewater................................ 34
Shipping Information...................................................................................... 36
Silent Grief: Living in the Wake of Suicide........................................................ 6
Since My Brother Died................................................................................... 10
So Much to Think About When Someone You Care About Has Died........... 16
So You’re Cremated… Now What?............................................................... 38
Spanish and Bilingual Grief (Product Set)...................................................... 11
Speed of Trust: The One Thing that Changes Everything (CE).................. 6, 28
Six Simple Weeks: A Caring Manual for Support Group Leaders................. 15
Strengthening Hospice Relationships for Better Service to Families (CE)..... 28
T
Talkin’ ’Bout My Generation: Four Generations in the Funeral Home (CE).... 28
Talking With Young Children About Death: A Message
From Fred Rogers..................................................................................... 13
Teacher’s Guide to the Grieving Student, A..................................................... 9
Teen Grief: A Guide for Adults......................................................................... 9
Teen Grief: Climbing Back............................................................................. 16
Tenga la P;atica de Suvida............................................................................. 11
They’re Part of the Family: Talk to Children About Pet Loss.......................... 15
30+ Innovative Price List Offerings (CE)........................................................ 28
Thoughts for the Holidays: Finding Permission to Grieve.............................. 18
Together, We’ll Get Through This................................................................... 15
To Serve the Living: Funeral Directors and the
African-American Way of Death................................................................ 38
Transforming Your Business – One Funeral at a Time (CE)............................ 28
Trapped in the Family Business..................................................................... 32
2013 Compensation Survey.......................................................................... 34
2013 General Price List.................................................................................. 34
2014 Annual All-Staff Training with the FTC Funeral Rule Coordinator (CE).. 28
U
Un Mural Para Mamita................................................................................... 10
Understanding Cremation............................................................................. 13
Undertaking, The: Life Studies From the Dismal Trade................................. 22
V
Visit to the Cemetery, A................................................................................. 38
W
Wage and Hour Laws for the Funeral Industry.............................................. 34
Walking Papers – Poems............................................................................... 22
Wastewater Facts: Sanitary Sewer Worker Exposure
to Bloodborne Pathogens......................................................................... 34
What Clients Love: a Field Guide to Growing Your Business (CE)............. 6, 28
We Will Miss You: Support for Grieving the Death of a Pet............................ 20
We Will no Longer Have a New Baby: For Children
Whose Sibling Dies Before Birth............................................................... 10
What About Me? Kids and Grief.................................................................... 19
What is the Meaning of Shiva? Jewish Mourning Rituals............................... 15
What on Earth Do You Do When Someone Dies?......................................... 16
When a Man Faces Grief: 12 Practical Ideas to Help You
Heal From Loss......................................................................................... 15
When a Pet Dies............................................................................................ 20
When Death Walks In..................................................................................... 17
When Leaves Die........................................................................................... 17
When You Don’t know What to Say................................................................. 6
When Your People are Grieving....................................................................... 6
When Your Pet Dies: A Guide to Mourning, Remembering and Healing....... 20
Y
You Don’t Have to Like It, But You Do Have to Live It: Conversations
About Loss, Grief and the Opportunity to Grow....................................... 38
Young Professional’s Guide to the Working World: Savvy Strategies
to Get In, Get Ahead and Rise to the Top, The......................................... 38
Z
Zayde Comes to Live..................................................................................... 17

Resource Catalog - National Funeral Directors Association

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