Visual Communications Consulting Services

Visual Communications
Consulting Services
Are you getting the most out of your video
and telepresence investment?
Visual Communications Consulting Services
Most forward-thinking organisations
today know that, on paper, an
investment in visual communications
infrastructure makes perfect business
sense. It has the potential to improve
efficiency and collaboration, reduce
travel costs and help shrink your
organisation’s carbon footprint.
It may even facilitate and accelerate
expansion into new international
territories by bringing geographically
dispersed employees into virtual
‘face-to-face’ contact. However,
all of these potential benefits are
dependent on a number of factors
of which some organisations
lose sight. The unfortunate
result is that expensive visual
communications equipment often
gathers dust, its potential benefits
remain unrealised, while the business
stays in the dark as to what causes
the investment to fail in delivering
the expected returns.
Some of the following challenges
may already have begun to arise in
your organisation:
• Users have become disillusioned with
video communications, stopped using it
because of difficulties, and lost faith in
the reliability of the technology
• Users complain about the difficulty of
controls or the quality of the call once
they finally succeed in initiating a video
conferencing session
• Training co-ordinators are pushing you to
provide them with better ways to deliver
educational services
• The CFO is asking you to justify your next
collaborative video budget, because it’s
being eyed for reductions. You’re having
difficulty showing the true value of video
and telepresence to the organisation
• You’re expected to help reduce greenhouse
emissions and reduce travel budgets
• You’re under pressure from your users
to provide desktop video conferencing.
They’re also asking why they can use
collaborative video at home, but not at
work, and some are already trying to
install Skype and using it at the office
• Executives have expressed interest
in a telepresence or high-end video
conferencing solution and you’ve been
asked to identify the right one
If you’re experiencing any, or all, of these
challenges, Dimension Data can help.
We provide expert video communications
consultants, who can help you assess your
current situation, develop a customised
strategy, build a business case and assist in
driving usage and adoption.
Video Communications
Consulting Services
Dimension Data’s Consulting Services
provide answers by enabling you to explore
your options, helping you think them
through and arrive at the right decision.
Our portfolio of Video Communications
Consulting Services covers four service
lines, allowing you to:
• Assess and remedy problems with your
current video communications solutions;
• Develop a video communications
strategy that will guide new
investments and plan the development
of your existing solutions on desktops,
in conference rooms and in immersive
telepresence rooms;
• Develop a strong business case to
support your video conferencing
vision; and
• Drive the adoption of video
communications throughout
your organisation
Assessment Services
Our assessment services cover all aspects
of how video communications is planned
implemented and operated within your
organisation. Each assessment is a
short engagement covering an aspect
of your video communications solution.
Wherever relevant, we outline best
practices and compare these
with how your business handles
video communications. This helps
you identify gaps in your approach
where improvement would deliver
immediate results. The assessments
cover the following areas, which we’re
able to investigate in any combination:
• End-point Audit – Uncovers any issues
with the collaborative video rooms and
equipment in those rooms
• Video Communications Infrastructure
Assessment – Uncovers any issues
with the infrastructure that connects
the end points to each other and to
other systems
• Video Communications Experience
Assessment – Looks at the end users’
experience of collaborative video and
their attitudes toward collaborative video
• Video Communications Business
Performance Assessment – Looks at
how well the current collaborative video
solutions are meeting business needs
• Video Communications Operations
and Management Assessment –
Uncovers any faults or weaknesses in the
way in which collaborative video is run
and managed
Video Communications Strategy
Our Video Communications Strategy service
uses a set of tools to understand your
business drivers for video communications
and builds a vision for how the video
communications should look to support
your business needs. From that vision, we
develop a video communications architecture.
That future-state architecture is compared
with the current state, and gaps are
identified. We also consider the people
and process factors that are important in
making any future solution work to meet
your organisational goals. Then we identify
a roadmap of projects that will fill the gaps
and lead to a successful implementation
of your visual communications vision.
The projects are documented, priced and
dependencies traced.
Video Communications
Business Case
We understand that every organisation has
different ways of developing and refining
business cases. Our team will work with
your processes and your templates to help
you build a business case for an investment
in video communications. We bring to
the table a set of modeling tools, as well
as experience in having worked with
organisations around the world to provide
justification for their business cases.
Visual Communications Consulting Services
Video Communications
Adoption Programme
Our Consulting Methodology
This service helps you promote the
adoption and usage of the video
communications and telepresence solutions
you’re deploying, or have deployed. It
involves our experts working with various
parts of your organisation, including
marketing, corporate communications,
training and general IT groups. If you don’t
have access to such teams, we can provide
all the necessary collateral and fill the role
ourselves. (This service may not be available
in all regions – please check with your
account manager.)
At Dimension Data, we have a strong
commitment to methodology. We adopt a
structured and comprehensive approach,
aligned with industry best practices,
to provide maximum value to each
engagement. Our Consulting Services
lifecycle comprises six key stages: Engage,
Initiate, Discover, Construct, Recommend
and Implement. Leveraging this framework,
our consulting teams work collaboratively
with you to:
• Understand the current situation;
• Define the most effective solution;
• Identify priority areas for action; and
• If desired, assist you in implementing and
managing the solution
Level 1 – Consulting Services lifecycle
Engage
Initiate
Discover
Recommend
Construct
Execute
Dimension Data Consulting Services – offering specific approach
Level 2 – Methods
Technology
consulting
Methods
Enterprise
Architecture
consulting
IT
optimisation
ITSM consulting
IT strategy and
governance
consulting
Methods
Methods
Methods
ICT business
consulting
Methods
Level 3 – Tools
Tools and
best practices
Tools and
best practices
Tools and
best practices
Tools and
best practices
Tools and
best practices
Level 4 – Primer methodology
Sales
Engagement
Inception
Definition
Build
Deployment
Transition
Most forward-thinking organisations today
know that, on paper, an investment in visual
communications infrastructure makes perfect
business sense. It has the potential to improve
efficiency and collaboration, reduce travel costs and
help shrink your organisation’s carbon footprint.
CS / DDMS-0821 / 11/11 © Copyright Dimension Data 2011
Why Dimension Data?
Dimension Data is positioned well
to help you develop the insights you
need to make video communications
a true enabler of your business
goals. Our team of experts has
more than 30 years of experience
in designing and delivering video
communications solutions and
services. We have installed over 350
immersive telepresence solutions
and more than 10,000 video end
points, as well as designing and
deploying thousands of video
communication infrastructure
solutions. Our team builds on this
practical experience to deliver video
communications planning and
consulting services that are based on
real-world implementations.
Dimension Data’s Consulting projects
are delivered by a blended team of
technology and services experts who
use tried and tested methodologies,
yet always tailor them to your
organisation’s specific requirements.
Whether you need quick, targeted
assessments, detailed advisory
services, or assistance in delivering a
complex programme of work,
we’ll craft an appropriate consulting
engagement.
The members of our consulting
teams have years of experience
with video communications.
While many small, local firms can
make that claim, very few can
provide a single, global vision that
has been proven to work within
an IT infrastructure and from an IT
service management perspective.
How can we help?
We would welcome the opportunity
to discuss how we can assist your
organisation to harness the power of
technology and further its business vision.
To set up an appointment, please contact
your nearest Dimension Data office.
For further information visit: www.dimensiondata.com
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For contact details in your region please visit www.dimensiondata.com/globalpresence
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