flying high - myCARGO Airlines
Transcripción
flying high - myCARGO Airlines
Flying high The evolution of China’s economy and commercial flying The Economist recently described China as “the world’s most dynamic economy” and all eyes are on the country as it continues to raise its international profile. Hainan Airlines represents the new and exciting face of corporate China. In its first two decades, it has achieved excellence in its operations and the stage is now set for the company to realise its potential as a global brand. I offer my warmest congratulations to Chairman Chen Ming and President Liu Lu, and to everyone at Hainan Airlines, on the company’s 20th birthday. Andrew Rashbass Chief Executive The Economist Group As one of China’s most cutting-edge airlines, Hainan Airlines has been built on the philosophy of providing quality services for the global traveler, and delivering an exceptional level of customer care and attention. In the 20 years we have been operating, we have been ranked for three consecutive years by Skytrax as a five-star airline (2011-13), and received accolades as “China’s best airline” as voted by the readers of internationallyrenowned business travel magazines Global Traveler and Premier Traveler. Since its inception in 1993, Hainan Airlines has experienced two decades of continuous safe operation –over more than 360 million hours of flight time. In January 2013, Hainan Airlines named “safest airline of the year”by the German flight safety organization Jet Airliner Crash Data Evaluation Centre (JACDEC) . Through 20 years of entrepreneurship, we have built a flight network from our home base of China extending to five continents – because of the support of our customers along the way. On 500 routes from China to 90 cities across Asia, Europe, North America and Africa, we will continue to stay true to our core concepts of putting the customer first, and offering the best of Oriental hospitality. As China becomes increasingly integrated into the global economy, so too will Hainan Airlines expand its global coverage. From the day of our first flight from our home base in Hainan, we have striven to meet and surpass the expectations of our passengers—to whom we are very grateful for the continuous support and confidence. In 2013—and in the next 20 years to come—it is the goal of continuing to offer a world-class flying experience to you that will continue to drive us forward. Liu Lu President Hainan Airlines Co. Ltd 20 years of flying high GDP, China (% real change pa) Source: Economist Intelligence Unit 16% 14% Hainan Airlines founded. Standardised joint-stock restructuring (January). Asian financial crisis Acquired its first Boeing 737 aircraft (April 13). Maiden flight from Haikou to Beijing (May 2). B-shares traded on the Shanghai Stock Exchange, the first of a domestic aviation player (June). 12% 10% 97 93 03 A shares admitted to the Shanghai Stock Exchange (October). China connects to the Internet 8% 10th anniversary. 94 99 6% China joins the WTO Issued foreign shares, becoming the first Sinointernational joint venture in the Chinese aviation sector. 4% First international route from Sanya, Hainan to Seoul, South Korea opened (October 01). 95 01 2% 0% 1993 2 1994 1995 Hainan Airlines 20th Year Anniversary 1996 1997 1998 1999 2000 2001 2002 2003 Average monthly wages in China, US$ Source: Economist Intelligence Unit US$800 The first intercontinental route of “BeijingBudapest” was operated jointly by Hainan Airlines and Malév Hungarian Airlines (August 2). US$700 China becomes the world’s second-largest economy Officially launched “Brightness Action” in Qinghai province (July 4) supporting the provision of sight-restoring cataract surgery to the underprivileged. Extended to provinces including Tibet, Sichuan, Inner Mongolia, Xinjian, Gansu, where 3,000 patients have been treated. 20th Anniversary. 09 13 US$500 “Brightness Action” programme extended to Africa. Sight-restoring cataract surgery provided to 612 patients in Malawi and Zimbabwe (November). 10 04 US$400 Recieved SkyTRAX Five-Star Airline award, becoming the first airline from the mainland (January 10). More than 800 cataract patients got treated in the year of 2011 with the Brightness Action in Zimbabwe and Mozambique. Global economic crisis 08 US$600 US$300 US$200 11 US$100 US$0 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 Hainan Airlines 20th Year Anniversary 3 Engines of growth Engines of growth China’s economic miracle and Hainan Airlines In 1993, China’s course to become the world’s biggest economy passed a number of milestones. The National People’s Congress had just approved the Three Gorges Dam project; the biggest McDonald’s restaurant in the world had recently opened its doors in Beijing; and the nation was on a one-year countdown to connect to the Internet. It also marked the maiden voyage of Hainan Airline’s first commercial flight, a Boeing 737 aircraft, which departed from Haikou for Beijing on the 2nd of May. China FDI and share of world exports 250 • Foreign Direct Investment (bil USD) • Share of world goods exports (%) 200 15 * * * * 12 150 9 100 6 50 3 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 *Economist Intelligence Unit estimates Source: Economist Intelligence Unit COMPARATIVE GDP FIGURES: 1993-2012 16000 • France • Germany • Japan • US • China 12800 9600 * 6400 3200 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 Nominal GDP, US$ billions Source: Economist Intelligence Unit 4 Hainan Airlines 20th Year Anniversary What followed over the next two decades in China was an economic miracle that elevated the nation, its aviation industry, and ultimately Hainan Airlines to unprecedented heights. The twin drivers of globalisation and rising income levels in the country facilitated an explosion in domestic and international air travel that is indicative of the continuing growth in China’s middle class. While the World Bank reported that just 31 million passengers travelled on Chinese airlines in 1993, by 2010 that number had soared nearly nine-fold to 268 million. Embracing the opportunities of this economic awakening in China, Hainan Airlines grew significantly over its first 20 years of service, expanding from its main hub in Haikou, Hainan Province, to now serve 500 domestic and international routes with a fleet of more than 120 aircraft. Accelerating growth sets the course for change When Hainan Airlines launched in 1993, China’s economic miracle was warming up its engines but yet to take flight. Despite a population of over 1.1 billion people, the nation’s economy was still a lackluster ninth biggest in the world at that time, the average wage was around US$49 per month, and China contributed just 2.5% to global goods exports. But the climate was changing quickly. Deng Xiaoping’s market-based economic reforms were into their fifteenth year and China had consolidated its agricultural economy as a result. The manufacturing and services sectors had been undergoing similar transformation since the 1980s, and when Jiang Zemin stepped into the role of the nation’s President in 1993, he carried Deng’s “Socialism with Chinese Characteristics” to a fullblown socialist market economy. Changes in policy towards foreign investment saw a growth in capital inflows that increased rapidly in the 1990s as investors flocked to benefit from China’s economic upsurge, which led to a blossoming of China’s export sector. As the best features of centralised planning were blended with the flexibility and dynamism of marketbased policies, GDP growth took off on the back of China’s newly burgeoning enterprise sector. The economy was partially opened up to entrepreneurs, particularly in newly created Special Economic Zones (SEZs). Hainan Airlines takes off in an economic hot-spot Driven by this new dynamic in the Chinese economy, Hainan Airlines developed in a distinctly entrepreneurial fashion too, developing a new, more diversified ownership structure and attracting private capital in a manner that encouraged dynamism and Hainan SEZ economic growth: 1996-2011 40000 • GDP per capita (US$) • Nominal wages per capita (CNY) • Total exports - US$ millions • Utilised FDI - US$ millions 32000 24000 16000 8000 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11* *Economist Intelligence Unit estimates Source: Economist Intelligence Unit innovation. According to Hainan Airlines Company Limited chairman Chen Ming, this more nimble organisation enabled the company to capitalise on new flows of business and leisure travellers, and respond to the emerging market opportunity driven by economic growth and restructuring in China, and its ongoing integration into the global economy. To this end, China set up its SEZs with the idea of attracting foreign direct investment (FDI), increasing its export capabilities, and facilitating the proliferation of technology transfer. These were to operate as limited areas of market-based liberalism within the wider Chinese economy, with greater independence and flexibility to engage in global markets. Four SEZs were initially established in 1980 in the cities of Shenzhen, Zhuhai, Shantou and Xiamen. When the island of Hainan was established as China’s Hainan Airlines 20th Year Anniversary 5 Engines of growth China’s five special economic zones Shanghai HUBEI SICHUAN ZHEJIANG JIANGXI HUNAN GUIZHOU FUJIAN Xiamen GUANGDONG GUANGXI Zhuhai • Special economic zone Hainan Shantou Shenzhen Hong Kong 30th province in 1988, it took the title as China’s largest SEZ and the first to occupy an entire province. The subsequent economic transformation in Hainan has been about as remarkable as it gets. Between 1996 and 2011 the Economist Intelligence Unit (EIU) estimates indicate an increase in utilised FDI of 93%, in exports of 460%, in nominal wages of 561%, and in GDP per capita of 571%. Additionally, the rural population, which outnumbered the urban population by more than 2 to 1 in 1996, is now estimated to have been overtaken by city dwellers. Five years after Hainan Province was established Hainan Airlines was born, embarking on a speedy growth trajectory that mimicked its environment. Bringing something strategically new to the Chinese aviation sector, the airline quickly embraced China’s “east meets west” mentality, combining the warmth of traditional Chinese hospitality with advanced Western technology and management techniques. Prioritising personal service and attentiveness to its travellers’ individual needs, Hainan Airlines’ ethos of “oriental hospitality” pervades all aspects of the flight experience. Western expertise has also been 6 Hainan Airlines 20th Year Anniversary incorporated into Hainan Airlines’ stringent safety programmes, and it ranks among the world’s safest airlines, having received a zero non-conformance rating in a recent IATA Operational Safety Audit. From the very beginning, safety has been of utmost priority for the company’s leadership, who are constantly seeking new ways to improve safety performance, and encourage staff to take a proactive attitude towards identifying and reporting potential safety issues so that action can be taken to mitigate risks. Safe in the storm Continuing its economic miracle, the lessons learned from its SEZs, including the rapid success of Hainan Airlines, led China to expose more of its regions to investment, competition and globalisation. This outward-facing focus saw the country open up many border and coastal cities, Urbanisation in China: 1993-2012 inland provincial capital cities, free-trade zones, technological development zones and hi-tech industrial zones. High levels of capital investment, from FDI and a high domestic savings rate, contributed to a sharp increase in productivity. Urbanisation also played a major role, as workers freed up by a more efficient agricultural sector were able to shift to higher value-added roles in the manufacturing sector. McKinsey and Company reports that in 2012 China had more than a hundred cities of a million or more people – by 2030 its urban population is expected to exceed a billion people. Towards the end of the 1990s China’s economy shifted even further towards competitive free markets with consolidation of the state-owned sector. By 1997, a plan was in place to sell, merge, or close a large number of SOEs to drive efficiency. Share of GDP by sector: 1993-2012 50 65 40 52 30 20 * • Urban population (%) 39 26 * • Agriculture • Industry • Services 10 13 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09* 10* 11* 12* *Economist Intelligence Unit estimates Source: Economist Intelligence Unit 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11* 12* *Economist Intelligence Unit estimates Source: Economist Intelligence Unit Hainan Airlines 20th Year Anniversary 7 Engines of growth China’s growing middle class Passenger Cars per 1000 people 0.9 53.4 TV Sets per 1000 people 209 722 Telephone Connections per 1000 people 12 184 Personal Computers per 1000 people 1.2 1993 273 2012* *Economist Intelligence Unit estimates Source: Economist Intelligence Unit The most definitive evidence of China’s embrace of globalization and free markets came with its 2001 ascension to WTO membership and accompanying regulations concerning government subsidies and market access. investment and consumption, thereby staving off any major slowdown. Ironically, while twenty years earlier it was Western ideals and FDI contributing to China’s economic advancement, it was now the West looking to China to drive their own growth. Much of China’s success can be ascribed to the extraordinary growth of its manufacturing sector, known as the “pillar industry” of its national economy. A fundamental shift in the structure of the nation’s economy saw it surpass both Japan and the USA in manufacturing production and foment its role as a global economic powerhouse. Over the past two decades, this transformation has seen the agricultural sector’s share of GDP drop from 19.7% in 1993 to just 10.1% in 2012, while over the same time period the industrial sector’s share increased from 48.6% to an estimated 63.0%. A global giant in full flight As the first decade of the new millennium drew to a close, the success of China’s transformation was evident for all to see. The change from the early 1990s, both in terms of gross national statistics and the living standards of individual Chinese, was stark. In 2012 China’s economy had grown to be second only to the United States, who it is widely expected to surpass by 2030. According to the EIU, the average monthly wage was US$625, and China accounted for more than 11% of global goods exports—firmly establishing its position as the world’s largest exporter. No longer seen as a mere source of cheap manufacturing labour, China now has a middle class numbering in the hundreds-of-millions. Their economy is diverse, rapidly industrialising, and produces a large proportion of the world’s high-value and hi-tech products. The robustness of China’s new economy was especially evident in the late 2010s, when the world was forced to confront the global economic slowdown emanating from developed economies in the West. Though China’s GDP growth rate dipped briefly from a high of 14.2% in 2007 to 9.2% in 2009, by 2010 it was back up to 10.4%. The country’s strong financial position had freed the government to implement a large-scale stimulus package to boost domestic 8 Hainan Airlines 20th Year Anniversary It was within this wider context of Chinese economic success that Hainan Airlines flourished to become one of the fastest-growing Chinese airlines. Utilising American and European aircraft, technology, and management techniques, Hainan Airlines grew briskly in the domestic and regional markets during its first decade of operation, establishing bases in Beijing, Xi’an, Taiyuan, Urumqi, Guangzhou, Lanzhou, Dalian and Shenzhen, in addition to its main hub in Haikou. In keeping with China’s increasing focus on forging advantageous connections with the outside world, Hainan Airlines opened its first intercontinental route between Beijing and Budapest in 2004. The airline now boasts destinations as far afield as Toronto, Brussels and Berlin. While part of this growth can be aligned with the airline’s geographical position within one of the world’s most dynamic economies, it’s also a function of Hainan Airline’s steadfast commitment to excellence in all aspects of performance, and its capacity to attract China’s best and brightest talent. “We have greater autonomy to develop a unique corporate structure and management systems,” says the chairman Chen Ming. “This has encouraged employees to be more proactive, and fosters an innovative culture.” This modern corporate identity has been a driver in the development of Hainan Airlines as one of China’s most dynamic companies, and a truly global player. In recognition of the high standards required for it to thrive in a pressurised global market, the airline’s leadership ensures its achievements surpass every other Chinese airline, and Hainan Airlines was named “Best Airline in China” for three times, according to British aviation research firm Skytrax’s annual passenger survey – rivaling the world’s best. Quality-driven initiatives such as regular audits from Skytrax that measure 600 different elements of service quality to monitor, assess and improve the travel experience, have seen Hainan Airlines achieve Skytrax’s coveted 5-star status in 2011 and 2012 – one of only six airlines to do so in the world. Additionally, its management’s world-class approach to safety has seen Hainan Airlines beat the competition to establish an outstanding safety record and a ranking in the world’s top-five airlines, according to German aviation magazine Aero International. As China has embraced globalisation to climb the international stage, so has Hainan Airlines in its rapid ascent as a global leader in aviation. Encompassing its advanced technology, inflight experience, passenger safety and corporate sustainability, Hainan Airline’s commitment to international levels of excellence indicates its flight path of success is set to continue into the next twenty years and beyond. Hainan Airlines 20th Year Anniversary 9 Flight path Flight path The evolution of aircraft and civil aviation It was two American brothers, Orville and Wilbur Wright, who turned a mutual infatuation with flying into history at the turn of the 20th century. Hailing from Ohio, they chipped away at more than 200 kite and glider wing designs and were soon flying efficient gliders. They finally achieved the lift they required with the world’s first successful powered aircraft – the Wright Flyer. After a number of mechanical failures, failed attempts and minor crashes, it was Orville who, by stroke of luck, piloted the first recorded, controlled and sustained heavier-than-air flight on December 17, 1903. Reaching just 120 feet with a pedestrian speed of 6.8 miles per hour, his journey marked the humble beginning of civil air travel. then the globe, will be linked by flight, and nations so knit together that they will grow to be next-door neighbours… What railways have done for nations, airways will do for the world.” The commercial aviation industry reached a significant milestone in 1914 when former St. Petersburg, Florida, mayor Abram C. Pheil became the first paying passenger on the inaugural St. Petersburg–Tampa Airboat Line – the first scheduled airline using a winged aircraft. Pheil bid US$400 for the right to the ride that seemed a miracle – reducing a 12-hour train ride commute to just 23 minutes. The golden age of aviation Aircraft technology was still in its infancy when war spread through Europe from 1914–1918, but its potential for reconnaissance and intelligence fast-tracked its development. It’s the two decades between the World Wars that are generally seen as aviation’s golden age, when sharp improvements to aircraft technology and manufacturing occurred. Aircraft had been deployed on a massive scale during World War I, and benefiting from the subsequent surplus, it was a modified British bomber – the Vickers Vimy – which made the first transatlantic flight in from the US to Ireland piloted by British flyers Alcock and Brown in 1919. The milestones continued to fly by. Formed in 1916, British company Aircraft Transport and Travel kicked off the world’s first regular international flight service between Hounslow Heath Aerodrome (London) and Le Bourget (Paris) on August 25, 1919, flying a DH.16s designed by Geoffrey De Havilland and featuring Rolls-Royce engines. That same year it was Claude Graherme-White, an English aviation pioneer and in 1910 the first to make a night flight, uttered the prophetic words: “First Europe, and As early as 1924 came the first round-the-world flight, departing, from Seattle, although today’s impatient jetsetters would baulk at the 175-day round trip. In 1927 10 Hainan Airlines 20th Year Anniversary the world held its collective breath as the first solo nonstop flight across the Atlantic from New York to Paris was successfully made by Charles Lindbergh in a time of 33 hours. The following year, German aircraft designer Claudius Dornier produced the imposing Dornier Do X – the world’s largest, heaviest and most powerful flying boat ever created. Capable of carrying 169 people and with a wingspan of 48 metres, advancement in aviation paused for a breather, with nothing bigger or more impressive flown for an incredible 20 years. China’s entry into aviation history is aligned with arguably the most recognised name in aircraft design and can be traced to one man – Wang Zhu - who in 1916 joined new US manufacturer Boeing as its first chief engineer after starting his career as a naval cadet at the age of 12. The Wangdesigned 12-passenger Boeing 80 biplane – the company’s first plane built explicitly for passenger travel - was introduced in 1929. The US Navy snapped up 50. An upgraded version, capable of carrying an extra six passengers, took off later that year. Within two years Wang returned to China to become chief secretary of the China National Aviation Corporation. By 1920, China had successfully completed its first commercial flight, carrying eight paying passengers from Shanghai to Nanjing, and in 1949 its civil aviation industry was consolidated with the creation of the General Administration of Civil Aviation of China (since reformed as the Civil Aviation Administration of China.) Boeing continued its improvements to its planes, focusing on safety and comfort. The Boeing 247 launched in 1933; the first aircraft to fly passengers across the US without stopping overnight or requiring a change in plane. Only capable of carrying 10 passengers, the 247 was quickly surpassed by the Douglas DC-2 (1934) and the subsequent DC-3 (1935) which went on to become one of the most successful aircrafts in history. The jet stream Despite its initial popularity, however, DC-2 was powered by propellers, which were beginning to lose their appeal. Despite its early success, carrying 30,000 passengers at high speeds and altitudes in ‘vibration-free’ comfort on long-haul flights, design problems arose. Aviators had turned to their attentions to developing jet aircraft, and the first to fly such a technological feat was the British Overseas Airways Corporation (BOAC) with the Britishmade De Havilland DH106 Comet in 1952. This opened the door for Boeing to deliver its 707 (so called, as the marketing department decided ‘Model 700’ wasn’t catchy enough) – an aircraft that is still in limited use today. The four-engine, 156-passenger jet was the company’s first and dominated passenger air transport in the 1960s. On the 707’s test flight, Boeing pilot Alvin M Tex said, “She flew like a bird, only faster.” The achievement reaffirmed Boeing as the one to beat, with the Hainan Airlines 20th Year Anniversary 11 Flight path 707 influencing subsequent designs including the 727, 757, and the best-selling jet in history – the 737, which launched in 1968. Three decades later the all-conquering 737-800 hit the air in 1998, and with sales of more than 4000. While the 737 is clearly Boeing’s biggest commercial success, the most iconic (and one that captured the zeitgeist best) was still to come. A giant in the sky 1969 was the year of aerospace, and marked the beginning of an era of massive advancements in civil aviation. In the wake of that unforgettable moon landing, Boeing unveiled its prestigious Boeing 747, affectionately 12 Hainan Airlines 20th Year Anniversary referred to as the Jumbo Jet. First flown commercially in 1970, the 747 changed the face of air travel with its 660-passenger capacity and ability to reach 8350 miles at high subsonic cruise speeds of Mach 0.85. Still the biggest legend of the sky, the four-engine 747 has only recently been bettered in terms of capacity – a record it held for 37 years. Boeing kept a watchful eye on the launch of the Concorde just one month after its Jumbo. Even though the Concorde didn’t enter regular service until 1976, the world’s first supersonic jet airliner that invited high-paying passengers to cross the Atlantic in just 210 minutes at top speeds of Mach 2 was undoubtedly intimidating. In 1996, the fastest Concorde flight from London to New York occurred in just 173 minutes. British journalist Sir David Frost, a Concorde regular, said of the experience: “You can be in London at 10 o’clock and New York at 10 o’clock. I have never found another way of being in two places at once.” The clash of kings By the 1980s the commercial airline industry was changing rapidly with new entrants to the market, including low-cost carriers. In 1983, Boeing waved goodbye to its faithful three-engine 727 and welcomed a twin-engine 757, while the European consortium Airbus finally made the impression it had been seeking with its A320. This aircraft had more than 400 orders before it first flew, compared with just 15 orders for Airbus’ first aircraft, the A300, back in 1972. In 1988 it rolled out its A321, a slightly longer version of the A320 by almost 7 metres. Not to be outdone and sensing the rise of a new European power, Boeing quickly embarked on a series of high-profile firsts with its trademark 747, including a round-the-world record of 36 hours and 54 minutes in 1988. The two-horse race had officially begun; Airbus hot on Boeing’s heels with the announcement of their A330 and A340 towards the end of the decade. A new carrier checks in The economic shift in power to the Middle East and Asia in recent years is reflected in the skies, with new aviation routes and players launching in these markets over the past twenty years. China’s boom in airline travel and demand for reputable, world-class carriers led to the creation of Hainan Airlines, whose fleet climbed to 120 passenger aircraft over these vibrant two decades, a line-up that includes the Boeing 737 and 767, the Airbus A330 and A340. Prioritising youthful but experienced planes with an average age of 5.7 years, the majority of vehicles in Hainan Airlines’ hangars are Boeing 737-800s (it currently has nearly 100) – still the world’s most popular airline lineage. From its very inception, the airline has recognised the importance of investing in its fleet. “With regards to aviation, technology is critical to safety,” says Wang Ying-ming, chairman of the HNA Aviation Holding Company Limited. The investment in hardware has been matched with Hainan Airlines commitment to developing its human capital – starting with a 30-strong crew back in 1993, the fleet is now serviced by more than 10,000 staff today. While Hainan Airlines was ascending to become the fourth-largest airline in China, Boeing finally reasserted Hainan Airlines 20th Year Anniversary 13 Flight path International tourism in China 150 Millions 120 90 60 30 • Arrivals • Departures 93 94 95 96 97 98 99 00 01 02 03 04 05 06 Source: Economist Intelligent Unit estimate, World Development Indicators, World Tourism Organisation its perceived lead in the global market with the launch of their 777 in 1995. Designed in conjunction with eight major airlines, and to plug the capacity gap between the 767 and 747, it became the world’s largest twin-jet aircraft with a capacity of up to 550 passengers – a far cry from its 12-passenger biplane back in 1929. China’s air travel boom Air passenger numbers have soared globally over the past 20 years, with more growth on the horizon, especially in China. The International Air Transport Association (IATA) predicts growth of 5.3% passengers per annum in 2012-16, with 500 million domestic and 331 million new international travellers, and a combined total of 3.6 billion air passengers by 2016, up 800 million from 2011. One in four of these additional passengers will be from China, with 159 million of them domestic passengers and 34 million international. Driven by the incredible rise of 14 Hainan Airlines 20th Year Anniversary 07 08 09 10 11 12 13 14 15 16 17 China, the IATA estimates that the Asia-Pacific region will account for a third of global passengers by 2016 – making it the largest regional air transport market (ahead of both Europe and North America, with 21% each). This growth has naturally led to the development of larger aircraft to meet future demand, with Airbus and Boeing remaining head-to-head in their heavy-weight tussle for supremacy In 2005 Airbus recaptured the lead with its launch of the world’s largest passenger airliner, the Airbus A380, capable of carrying up to 853 passengers. Boeing was quick to respond to the praise poured on the A380 with its 787 Dreamliner – a greener, more fuel-efficient aircraft than any other (20% better than the outgoing 767) that drew attention during a time of escalating fuel prices and emissions concerns. Delivery delays pushed back its highly-anticipated debut, but the Dreamliner finally entered service in 2011, with its maiden flight tellingly taking place between Tokyo and Hong Kong. A new landscape on the horizon Boeing and Airbus continue to clash crowns as kings of the sky, but with the Chinese market alone expected to require 4000 new aircraft by 2030, the entry of a new contender may be imminent. In 2011 the Chinese government pledged US$237 billion towards developing its aerospace industry. That same year, the government-owned Aviation Industry Corporation of China purchased US smallpropeller airplane manufacturer Cirrus Industries for US$210 million. While China is yet to make any real waves in terms of aviation technology, its carriers, such as Hainan Airlines, have reached world-class levels in terms of safety, comfort, reliability, and reach. Already flying regularly to such places as the UAE, Thailand, Germany, Russia, Singapore, Switzerland and the US, Hainan Airlines was the first Chinese carrier to fly to the Pacific northwest of America, setting forth for Seattle in 2008, and has plans to further expand its five-star flying experience. On both its domestic and international routes, the company has focussed on building partnerships to ensure the most seamless of experiences in terms of aircraft servicing and maintenance. Liu Lu, President of Hainan Airlines Company Ltd outlines the company’s strategy to deepen their domestic and international network, and ensure that the airline remains among the best in the business when it comes to technology upkeep and safety. “We develop domestic partnerships to enable the maintenance and protection of our fleet across China,” he says. “To this end, we also focus on enhancing our capacity to manage airports, such as Sanya Airport in Hainan. This improves our ability to support our fleet.” To further this objective, the group has also established an independent maintenance company with regional branch offices in Beijing, Taiyuan, Xi’an, Guangzhou, Shenzhen, Urumqi, as well as the home base of Hainan, alongside 27 maintenance bases throughout China. On its international routes, Hainan Airlines has established maintenance and support centres in the Americas and Europe, totalling 100 sites. As China continues its emergence towards becoming the world’s most powerful economy, advancements in its civil aviation industry will emblematise its transformation. When global markets collapsed in 2009, Boeing executives spotlighted China as a leader of the global aviation recovery effort, calling the nation, “the world’s most dynamic market for commercial airplanes.” Just as Claude Graherme-White predicted that air travel would one day unite the world, China will be one of those at the controls. Hainan Airlines 20th Year Anniversary 15 ABOVE AND BEYOND ABOVE AND BEYOND The flying experience When civil aviation was still in its infancy, safe transport across the skies was all a passenger could ask for. And while safety has stayed atop every jetsetter’s priority list, air tourists have become a great deal more demanding these days, with many prepared to pay more for superior service. With open skies policies spreading in influence over the past two decades, growing competition has sent airlines striving to put their passenger experience offerings ahead of the rest. A five-star winner While many airlines can boast a pleasant user experience, only a small handful can officially claim they provide a five-star service – one of which is Hainan Airlines. The civil aviation industry’s five-star rating is managed by the sector’s leading research organisation, Skytrax. Formed in the UK in 1993, the same year that Hainan Airlines launched, Skytrax issues respected benchmark reviews of airlines and airports across the globe. As well as conducting audits and research, the organisation carries out comprehensive traveller surveys that evaluate all elements of air travel – from the cabin crew’s performance to on-board catering. In January 2011 Skytrax granted Hainan Airlines the coveted five-star rating. Having already achieved 16 Hainan Airlines 20th Year Anniversary four stars just 13 months prior, the airline’s ascent to the top of the list was swift. At the Paris Air Show in June of that same year, Skytrax also awarded Hainan Airlines two accolades in its annual World Airline Awards: Best China Airline and China Airline Staff Service Excellence. Winners were selected following Skytrax’s extensive 10-month global survey of more than 200 airlines and nearly 19 million passengers from over 100 countries. Skytrax president Edward Plaisted presented the titles to Hainan Airlines president Chen Ming, recognising the airline’s growth, dedication to high standards of service, and uniquely Asian characteristics. This was the first of consecutives years in which Hainan Airlines had scooped the awards, garnering the same distinctions again in 2012. This is a clear differentiating factor for Hainan Airlines, and an area of strength that the company’s leadership is justifiably proud of. “From the feedback we receive from external agencies or travelers, we know that a clear competitive advantage lies in the quality of our staff—the sincere service of our personnel and their passion to the customer experience is our biggest comparative advantage,” says Hainan Airlines Company Limited chairman, Chen Ming. Hainan Airlines 20th Year Anniversary 17 ABOVE AND BEYOND Finding a seat When Hainan Airlines made its inaugural flight from Haikou to Beijing in May 1993, no airline on the planet had its own website. It is Alaska Airlines who claims to have developed the first airline website just one year later, sparking new opportunities that were quickly pursued by British Midland (BMI), who sold the first air travel ticket over the Internet just one year later. Airlines snapped up this economical way of selling seats, and now some e-savvy carriers such as Ryanair claim to sell 98% of their tickets online. Airline websites have also had huge effects on how passengers source flight information and make purchasing decisions, and are now closely tied in with social media platforms. For Hainan Airlines, this is an area of focus in terms of the company’s continuing commitment to customer service, says the chairman Chen Ming. “The application of new technologies to enhance our suite of sales services, ground services and air service is important to us. We have recently launched some innovative programs with respect to customer booking such as advance booking for meals, paid for reservation services, amongst other new features.” Lounging at the airport The earliest forms of civil aircraft would take 18 Hainan Airlines 20th Year Anniversary off and land from nothing more than a grassy field. These days, several airports still jockey for position as ‘the world’s oldest airport’, all dating back to the dawn of civil aviation itself in the early 1900s. Commercial airports didn’t really begin to become cosmopolitan until after World War II, and several more decades would pass before they morphed into the commercial metropolises collectively frequented by millions today. With airlines forever in competition over the profitable business and executive class passengers, many airline lounges have evolved into luxurious centres that rival boutique hotels, attracting customers with gourmet cuisine, fine wines, free massages and spa treatments, business suites, day beds, and bathrooms with showers. In Beijing, Haikou, Urumqi and Guangzhou, amongst other hubs, Hainan Airlines has developed specialized VIP rooms, combining the best in modern executive hospitality with Chinese characteristics. As an example of the attention to detail, the airline has developed a bespoke guava cucumber scent for their business and first class lounges in Beijing and Haikou. Up in the air This pampering on the ground is rapidly undone if an aircraft can’t meet the same expectations in the sky. Business class compartments are designed to reward and retain the highest-paying category of customer; many providing seats that flatten into beds, premium food and wine, large personal entertainment screens, free Wi-Fi, and improved privacy. Cutthroat competition has also compelled airlines to invest in pleasing even the lowest-paying customer, with sharp improvements in recent years to cuisine and entertainment in economy class. Hainan Airlines has always scored positively with its passengers, and with Skytrax, when it comes to its in-cabin service. While women make up the majority of flight attendants, the world’s first air stewards were actually male. The very first female flight attendant didn’t check in until 1935, when 25-year-old nurse Ellen Church accepted the job with United Airlines. Hainan Airline’s cabin crew has scored some of the highest marks with Skytrax, the regulator praising their efficiency, friendliness, helpfulness, and enthusiasm. More striking is the testament of customers, who have spoken highly of the cabin crew’s willingness to go beyond the call of duty in serving passengers. “In boarding a flight from Shenzhen to Chongqing, I noticed that every Hainan Airlines attendant had a warm smile, and was enthusiastic in helping us to place our hand baggage, turning on the reading lights and taking care of passengers and children.” In addition to a positive and helpful attitude, the importance of clear and precise communication is emphasized onboard, as described by Wang Ying-ming, chairman of the HNA Aviation Holding Company Ltd. “The inflight broadcasting is purposefully left to the pilot,” he explains. “After all, the captain is in charge and knows the detail, and will be able to communicate more precisely what is happening. He truly cares about the passenger. Of utmost importance is communicating details at the right time in making announcements to passengers so that they can manage their time and understand what to expect, elaborates the chairman. “Openness with passengers and prioritisation of the onboard communication skills of our pilots and crew is critical.” An entertaining ride One would hope that those aboard the first roundthe-world flight in 1924 that took a spine-tingling 175 days brought a real page-turner with them. While aircraft have mercifully sped up remarkably since then, carriers have had to work hard to keep twitchy passengers entertained. Hainan Airlines 20th Year Anniversary 19 ABOVE AND BEYOND Inflight entertainment presumably began with little more than a crossword puzzle. Then, in 1936, the ill-fated Hindenburg airship took things up a notch with their piano, lounge area, bar, and smoking room during its two-and-a-half day trek across the Atlantic. Movies hit the skies on an occasional basis after World War II via projector machines, becoming regular fixtures via shared analogue screens from 1961, and personal audio devices playing music were first installed in the 1980s. Personal, on-demand entertainment libraries as we know them today were pioneered as far back as 1988 by Airvision. The company produced an audio and video on-demand (AVOD) system for Northwest Airlines that included a 2.7-inch LCD seat-back screen. The reaction from passenger trials on the airline’s Boeing 747s was overwhelming. Once the preserve of first and business class customers, they’re now commonly enjoyed in economy class cabins. Most used today were installed as upgrades to existing aircraft, with the cost reaching up to US$5 million per plane. However, manufacturers such as Airbus are including ondemand entertainment and internet capabilities in new aircraft designs – from the A320 right up to the A380. Not just for enjoyment, these devices 20 Hainan Airlines 20th Year Anniversary also deliver important information to passengers, such as native-language safety instructions and connecting flight data – all designed to better the experience. With globetrotters now able to connect to free Wi-Fi in their hotels, coffee shops and shopping malls, it was only a matter of time before an internet connection was demanded in the air. With this in mind, In February 2013, Hainan Airlines was the first domestic airline in China to pilot inflight Wi-Fi allowing passengers to be connected to the internet. Satisfied customers Hainan Airlines’ ability to attract a five-star ranking from Skytrax is partially owed to its ‘Customer First’ strategy, which encompasses both product and service qualities – key factors in Skytrax’s determination of five-star airlines. Again, passenger feedback is the strongest testimony of the staff’s commitment to offer the highest level of customer care. A retired teacher living in Shanghai recently flew with the airline to Berlin to visit her daughter. Having booked a round-trip, she was unexpectedly delayed by the onset of a typhoon. “A customer care representative called me four times to follow up and ensure that I was well looked after. When all flights were cancelled, he helped me to arrange an alternative flight and called me again wish me a safe journey,” she recounts. “I was extremely grateful, as was my daughter who was understandably anxious of her elderly mother. I was very moved by the quality of customer service and professionalism of the operational staff. low. “What a pleasant surprise,” he said. “Excellent food, new, clean and comfortable cabin and seats, efficient and courteous staff at check-in and onboard. Overall excellent and I wasn’t surprised when I discovered the five-star rating.” The collective experiences of Hainan Airlines customers, as noted by Skytrax during their customer surveys, best illustrate where those five stars have been earned. One passenger who missed his connection was refused a discount voucher for a hotel. Instead, Hainan Airlines provided a free hotel, meals, and ground transport to the stranded traveller. Full speed ahead As the flying experience travels into the future, airlines are having to find fresh ways to keep fidgety passengers enthralled. With seat-back screens set to stay, advancements will likely come in the form of live event coverage, high definition, 3D, and even hologram technology. Programmes will likely be streamed to passengers’ own devices via Wi-Fi, and on-board social networking could allow customers to choose their seat based on people’s profiles. For Hainan Airlines, there is no time to rest as the company continues to innovate and enhance its service offerings through innovation and early adoption. “Going forward, we will combine to ensure the best of in-flight service with the application of new technology to enhance the customer experience”, says Chen Ming. “Mobile applications, the integration of social networking and micro-blogging to enhance customer care inflight and on-the-ground; and the development of a truly seamless travel experience through cloud computing are on the cards.” Another passenger depicted how staff had reacted to an unfortunate incident in which a flight attendant had accidentally spilled red wine over him just after take-off. “She was mortified,” he said. “I changed into a slumber suit and my jeans and shirt were returned to me 30 minutes before landing, pressed and folded, without a hint of wine stains. Simply excellent service.” Finally, another passenger was pleasantly surprised during his first experience with the airline. As the flight had been the best value he could find, his consequent expectations were Hainan Airlines 20th Year Anniversary 21 SAFE SKIES SAFE SKIES The advancement of technology and safety Since the dawn of flight, steady progress in technology, design, production, and stringent IATA standards, have produced ever safer aircraft. The first fatal aviation accident occurred in 1908, when one of the Wright brothers (Orville) demonstrated the Wright Flyer to the US Army Signal Corps division with Lieutenant Thomas Selfridge as his passenger. When the plane’s right propeller snapped mid-flight, Wright was injured and Selfridge was killed, becoming the first person to die in a powered aircraft. In its 20 years of service, Hainan Airlines has recorded no serious injuries or fatalities, reflecting just how far airline safety has travelled since the industry’s its inception. Despite its endurance as one of the world’s favourite phobias, flying is still the safest form of transport by passenger-distance calculation. Out of 74 airlines studied by OAG Aviation in conjunction with the PlaneCrashInfo. com accident database, a human’s chance of being killed in an aeroplane accident is 1 in 4.7 million. If you are travelling on one of the world’s safest carriers, your chance drops to 1 in 19.8 million. And air travel is becoming even safer as the years roll on, with fewer accidents recorded while the 22 Hainan Airlines 20th Year Anniversary number of travellers accelerates. The six-point safety programme implemented by the International Air Transport Association (IATA), which incorporates data management and analysis, safety management systems, flying operations, maintenance operations, infrastructure safety, and safety auditing, has contributed to accidents falling by 77% overall over the last decade. And 2012 recorded zero fatalities on all of IATA’s 240 member airlines – one of which is Hainan Airlines. From its first commercial flight in 1993, Hainan Airlines has made safety its primary priority – from its best-practice staff training to the maintenance and expansion of its modern fleet. The emphasis on safety percolates throughout the organisation. “Safety is the foundation,” says Wang Ying-ming, chairman of the HNA Aviation Holding Company Ltd. “We spend a lot of time thinking about, studying and developing practices on how we can manage and control the risks, drawing lessons from other industries.” Superior airliners and skilled pilots In 1937 the first pilot checklist was introduced after a prototype B-17 crashed in Ohio, killing the two pilots who forgot to disengage a critical wing adjustment mechanism prior to take-off. These days, the comprehensive checks aimed at curtailing poor aeronautical decision-making by pilots are starting to be handled on tablet devices. Applying human factors to aviation safety improvement progressed around World War II. The advancement of radio technology that led to the usage of radar during World War II also had marked effects on commercial aviation navigation. This technology has since surrendered to the superior satellite-based Global Positioning System (GPS), which can now pinpoint the exact location of airborne aircraft, both vertically and horizontally. When the arrival of computer technology revolutionised the world, the commercial aviation industry reaped the benefits, with significant enhancements to both safety technology and pilot training. In 1981 the first computerised flight simulator further reduced the threat of pilot error, which remains the highest cause of aircraft accidents involving fatalities. Aircraft have since become so technically advanced that multiple computer systems can now fly planes with improved efficiency and accuracy. The popular Airbus A320 was the first to feature a fully-digital fly-by-wire (FBW) control system from 1987, which replaces manual flight controls with automatic technology. Airbus and Boeing have differing policies regarding FBW. Airbus relies on its computerised system to retain flight control; however, there is a mechanical back-up system installed in all its models, with the A380 incorporating electronic back-up systems for all its in-flight controls. Boeing’s 777, the first commercial airliner to be 100% computer-designed, allows its pilots to completely override the computerized system during emergencies. Playing it safe For the aviation sector in particular, there are three fundamental pillars in which Hainan Airlines has invested significantly in order to stay ahead of the pack. Utilising the latest in aviation technology; ensuring capital investment in both equipment and people; and most importantly, in developing a culture of safety, from which Hainan Airlines draws on lessons learnt by its peers. “Other fast-growing airlines had serious accidents for many years,” says Mr Wang. “They brought senior-level expertise from outside to modify that culture with great success. For us, it is about accountability, openness and learning.” Developing a culture of integrity and maintaining Hainan Airlines 20th Year Anniversary 23 SAFE SKIES 5 6 8 0’Hare International Airport, US 66,633,503 Los Angeles International Airport, US 63,688,121 Dallas-Fort Worth International Airport, US 58,591,842 3 7 London Heathrow Airport, UK 70,037,417 Paris Charles De Gaulle Airport, France 61,611,934 1 95,462,867 Hartfield-Jackson Atlanta International Airport, US Top 10 Busiest Airports by Passengers 2012 (according to ACI) systems that audit and measure safety performance is at the centre of the airline’s safety philosophy. To this end, Hainan Airlines was the first airline in China to adopt internationally recognised safety management systems (SMS). In the IATA Operational Safety Audit (IOSA) conducted in July 2011, Hainan Airlines successfully completed its review with zero non-conformance. The IOSA assesses the operational management and control systems of an airline and is a condition of IATA membership. A safe flight Some well-recognised in-flight safety mechanisms have persevered over the years, such as cabin crews demonstrating emergency landing procedures and the use of safety cards in seat pockets. However, other practices have mercifully been left in the dust. In 1993, the year that Hainan Airlines launched, smoking was still allowed on almost all airlines – an unthinkable practice today due to its fire risk and discomfort to confined passengers. With all possible measures taken to reduce hazards, both mechanical and human, it’s little wonder airliners in the sky have evolved to become one of the safest places on earth. However, one critical factor beyond any pilot’s control is the weather. Early 24 Hainan Airlines 20th Year Anniversary aircraft had to try to avoid foul weather or simply risk flying through it. The onset of pressurised compartments, pioneered as early as 1921 but not flown in a commercial aircraft until 1938, allowed passengers to fly above the storm clouds. Research by Boeing has found that airliners are struck by lightning on average twice a year, but they are built to withstand such strikes. However, positive lightning, which is far more powerful than its more common negative counterpart, remains a risk to aircraft and led to a further change in standards in 2006. Flying high above weather systems also reduces flight times as the atmosphere is thinner, but it also means aircraft face a different foe – ice. Modern airliners cleverly reroute hot air from the engines through to leading edges of the wings, or may have small, inflatable rubber ‘boots’ to dislodge any build-up of ice. Boeing’s 787 Dreamliner has an advanced electro-thermal ice protection scheme utilising heating blankets. Another natural peril faced by aircraft is the possibility of a bird strike, which can have devastating effects if a bird is ingested into the engine or breaks the cockpit windshield. Some airports have employed countermeasures, such as broadcasting recordings of predators, planting 2 10 Beijing Capital International Airport, China 81,929,359 4 Dubai International Airport, UAE Tokyo International Airport, Japan 66,795,178 57,684,550 9 Soekarno-Hatta International Airport, Indonesia 57,772,762 poisonous grass, or manipulating the environment to discourage bird activity, such as the installation of long grass. Protecting future skies London’s Croydon Airport was the first in the world to introduce Air Traffic Control (ATC) in 1921. Nowadays, all major airports have ATC towers that direct and orchestrate the take off and arrival of flights, as well coordinating aircraft and vehicles on the ground. Controllers have longused radar systems to manage airborne traffic; however, some still record flight data on strips of paper for manual systemisation. Computer technology now allows for automatic sequencing, as well as the ability to schedule traffic hours ahead, but while billions of dollars have been spent by the US Federal Aviation Administration on the development of air control software, a fully automated system that functions without controllers is yet to be achieved. According to the Airports Council International, the world’s busiest airport is Hartsfield-Jackson Atlanta International Airport, which in a single year (2010) handled more than 950,000 take offs and landing, which is more than 100 every single hour. The busiest outside of the United States is Beijing International Airport in China, with more than half a million take offs and landings per year. With further exponential growth in commercial aviation predicted, especially in markets like China, the role of policing the skies for safe passage remains a pivotal part of aviation safety. “The responsibility of ensuring the safety of our passengers onboard is so important,” says Mr Wang Ying-ming. “We must base our work on this responsibility, for which no excuse is acceptable.” As the industry continues to be challenged by economic uncertainty, increasing fuel costs, and environmental pressures, investment in the critical area of safety will need to weather the storms ahead. The challenges for both the Chinese aviation industry and its players in this period are substantial. “It is very difficult to get people to follow the rules,” says Mr Wang. “To facilitate this, you need to have systems of measurement, and you need to find ways of identifying and correcting issues before they become problems.” For the chairman, it is about ensuring proactive, systematic risk management, including a way of garnering feedback from the bottom to the very top of the organisation. Hainan Airlines 20th Year Anniversary 25 SAFE SKIES “We have developed a well-utilised employee voluntary reporting system, where we guarantee responsiveness and confidentiality for staff,” he says. Through this mechanism, Hainan Airlines is able to pick up on potential issues—however small—that may have implications for passenger safety at the ground level. In 2013 Hainan Airlines was declared one of the ten safest airlines in the world by the German-based Jet Airliner Crash Data Evaluation Centre, who analyse serious civil aviation incidents in relation to miles travelled. It was the only Chinese carrier to make the top ten. Already the recipient of an international top-ten placement for airline safety, a Skytrax Five-Star rating, and several Golden Eagle Cups (China’s most prestigious award for airline safety), Hainan Airlines will continue make safety its primary responsibility in the years to come, ensuring that its passengers continue to feel at ease when taking to the skies under its wing. 26 Hainan Airlines 20th Year Anniversary FOOTPRINTS IN THE SKY FOOTPRINTS IN THE SKY The green effort and responsible flying While civil aviation is cruising at an impressive speed in terms of technology, safety and comfort, turbulence still surrounds its environmental impacts. The air transport industry’s total contribution to manmade climate change is difficult to quantify. The world’s leading body for the assessment of climate change, the Intergovernmental Panel on Climate Change (IPCC), estimates that commercial aviation is responsible for around 3.5% of CO2 emissions, with that figure set to rise. The industry itself claims a slightly lower amount of 3%; other experts believe it’s much higher. In the European Union alone, commercial aviation–related greenhouse gas emissions shot up by 87% between 1990 and 2006, and it’s considered the fastest-growing source of greenhouse gases entering the atmosphere. However, according to the International Air Transport Association (IATA), civil aviation has reduced its fuel use and CO2 emissions per passenger kilometre by well over 70% since the 1960s. As passenger numbers continue to soar worldwide the civil aviation industry has employed a number of initiatives to reduce its carbon footprint. In 2011 IATA announced targets to improve fuel efficiency by 1.5% for each year up to 2020, achieve carbonneutral growth from 2020, and cut net emissions in half by 2050 compared with 2005 levels. The organisation claims sustainable biofuel technology is critical to meeting those targets and has the potential to reduce aviation’s CO2 emissions by up to 80%. However, the potential of “biojet” fuel remains stonewalled by commercial and political roadblocks. Pushing ahead, IATA believes a 3 to 6% share of sustainable second-generation biojet fuel is achievable by 2020. Putting some of the onus back on to the passenger, the air transport industry is also pursuing voluntary carbon offsetting as a way for airline commuters to “neutralize” their proportion of an aircraft’s carbon emissions by investing in carbon reduction projects. The commercial aviation industry is expected to reach 3.6 billion passengers globally by 2016, with nearly 1 in 4 of those hailing from China. According to Chen Ming, chairman of Hainan Airlines Company Limited, environmental issues are of critical importance not only for the aviation sector in the next two decades, but for China at large. A significant reduction in the sector’s CO2 emissions will require strong engagement with that nation’s carriers, including Hainan Airlines, who has already employed emissions reductions targets to complement its environmental and social responsibility practices. “ Hainan Airlines Hainan Airlines 20th Year Anniversary 27 FOOTPRINTS IN THE SKY will continue to optimise the fleet structure to improve fuel efficiency; with an eye towards energy conservation, and the wider objective of driving a culture of green civil aviation in China,” he says. A greener, cleaner China While China’s rapid rise to prosperity over the past two decades has lifted millions of its citizens from poverty, it has also hatched enormous environmental challenges in terms of air pollution, energy use, and exhaustion of resources. Three of the seven “priority industries” outlined in China’s 12th Five-Year Plan (2011–2015) focus on environmental initiatives and sustainable growth, including alternative energy sources such as nuclear, wind, and solar power; energy conservation and environmental protection, including energy reduction targets; and clean energy vehicles. As a result, some industry experts anticipate China may push the use of non-fossil fuels to 15% of its total energy use by 2020. Its key non-economic targets include increasing non-fossil fuel use to 11.4%, reduction of energy use per unit of GDP by 16%, reduction of CO2 emissions per unit of GDP by 17%, increasing forest coverage by 21.66%, and decreasing pollutants COD and sulphur dioxide by 8% each. 28 Hainan Airlines 20th Year Anniversary Steering air transport towards sustainability Servicing the air transport community for just 20 years, Hainan Airlines has moved fast in its efforts to address climate change as well as the environmental and social pressures faced by China. “Carbon emissions have been a major focus of the international response to climate change, and Hainan Airlines has been very concerned about environmental protection,” says Mr Chen. “Through a set of measures driven at energy conservation, including flight data analysis, we have saved up to 30,000 tonnes of jet fuel per year.” Hainan Airlines has already begun introducing energy efficiency processes across its operations, from ground to air. In 2012 the airline order its GEnxpowered Boeing 787 Dreamliner fleet to a total of 10 aircraft. The GEnx engine offers up to 15% better fuel efficiency, translating to 15% less CO2, and is also the quietest engine GE produces, cutting noise pollution by about 30%. That same year, Hainan Airline’s energy-saving team began close monitoring of its energy consumption and fuel efficiency, saving 3.1 million tons of fuel in its first year and reducing nearly 100-thousand tons of carbon dioxide. As the first Chinese carrier to undergo IATA Green Teams fuel efficiency analysis in 2008, the company continues to explore various means of improving performance in this area. “Through our analysis of flight data, we have developed a warning system to analyse the fuel efficiency of key routes,” says Mr Chen. “Factors we consider and aim to optimise fuel efficiency include flight altitude and speed, amongst others.” Eyes on education Alongside its environmental objectives, another key aim of China’s 12th Five-Year Plan is to address the growing issue of wealth disparity in the nation. In 2012 China’s National Bureau of Statistics revealed that its index that measures social inequality (the Gini coefficient) stood at 0.474 after peaking at 0.491 in 2008 (0 represents perfect equality, while 1 stands for total inequality.) China’s Five-Year Plan also set a target of an average 13% rise in minimum wages each year, intending for them to reach 40% of the average salary in the nation by 2015. The plan also outlines upgrades to social welfare, including state-supported, Annual global aviation CO2 emmissions based on two forecast scenarios 5000 tonnes millions 4000 3000 2000 1000 • Optimistic technology and operational improvement • Do nothing 2006 2012 2016 2020 2025 2026 2036 2050 Source: Modelling and Databasing Task Force on behalf of the Environment Section, Air Transport Bureau, International Civil Aviation Authority Hainan Airlines 20th Year Anniversary 29 FOOTPRINTS IN THE SKY health care, social security and education initiatives. Enthusiastic about increasing access to education in China, Hainan Airlines has developed a number of supportive campaigns. In 2000 the airline introduced grants to talented students from impoverished areas that qualify for higher education. It has since awarded a grant of CNY 2000 plus 2 complimentary plane tickets to 30 students every year so they may attend universities across China. In 2007 Hainan Airlines established the Hainan Airlines Outstanding Teacher Award and the Hainan Airlines Outstanding Scholar Award at the Civil Aviation University of China, donating a total of CNY 380,000 in prizes to date. Committed to an inclusive approach to education, the airline has also helped build new schools for disadvantaged communities throughout the country. In good health Amid China’s ageing population, Hainan Airlines’ parent company - the HNA Group - has become actively involved in the pursuit of good health for all its nation’s citizens. In 2004 HNA Group joined forces with the Beijing Tongren Hospital to launch the Qinghai-Tibet Plateau 30 Hainan Airlines 20th Year Anniversary 10-Year Brightness Campaign. As a main participant, Hainan Airlines contributed to efforts to restore vision to cataract sufferers. Around 3000 people living with cataracts have been successfully treated since the campaign’s inception, which has assisted citizens throughout Qinghai, Tibet, Sichuan, Inner Mongolia, Xinjiang, and Gansu. In 2011 the programme was extended to Malawi, Zimbabwe, and Mozambique to assist 1426 local cataract sufferers. Community spirit In 2003 HNA Group invested CNY 20 million in the establishment of the Benevolence Wells Project, which helps solve water shortages in its home province of Hainan. The campaign aims to construct 100 new water wells in key locations throughout Hainan Island over a period of ten years. By late 2010 it had successfully integrated 71 new wells into local drinking water and irrigation facilities, significantly improving the living conditions of Hainan communities and solving a drinking water shortage for over 150,000 people. In addition, the Group has been assisting local government authorities with poverty relief programs in Qiongzhong County since 1998, contributing CNY 1 billion to the region as well as providing manpower and resources. It has also dedicated CNY 1 billion to environmental protection projects across China. Disaster relief and civil unrest With China facing its share of natural disasters in recent decades, Hainan Airlines has been quick to respond with the transport of people, cargo, and relief supplies. “The development of rigorous and detailed security programmes to tackle tough operational issues reflects the extent to which we take our social responsibility seriously,” says Mr Chen. During the devastating Yushu earthquake in 2010, Hainan Airlines operated 60 special flights to assist with the transportation of personnel and over 223 tonnes of cargo at a cost of over CNY 2.2 million. Following the Wenchuan earthquake in Sichuan Province in 2008, Hainan Airlines assisted with providing evacuations, transporting the wounded, and delivering relief supplies, accumulating around 100 flights at a cost of more than CNY 120 million. The president is understandably proud of the company’s record in this area. “For its contribution to national disaster relief, our team received an award from the State Council for its contribution to the earthquake relief effort.” When civil unrest erupted in Egypt in early 2011, Hainan Airlines delivered 40 tonnes of relief supplies to the ravaged nation, including drinking water and food. It also transported more than 800 Chinese citizens home who had been living or holidaying in Egypt. When the unrest spread to Libya, the airline stepped in to safely bring over 4000 Chinese nationals back to China. As tensions continued throughout the region during 2011, Hainan Airlines also collected thousands of stranded Chinese nationals from Crete and Tunisia, receiving honorary accolades from the Chinese Civil Aviation Administration for its contribution. Flying towards a greener future Already a global leader in service quality, technology, and safety, Hainan Airlines will continue to spread its wings in terms of its environmental and social responsibility endeavours. Its achievements to date have already seen it listed as a leading enterprise in Hainan for reducing emissions and widely recognised as one of China’s top green companies. Hainan Airlines has also received honorary accolades from the Civil Aviation Administration of China for its work to recover stranded nationals abroad during civil unrest in 2011. With the journey towards carbon-neutral commercial aviation just beginning its taxi towards take-off, Hainan Airlines will remain a committed and active passenger in the environmental effort. Hainan Airlines 20th Year Anniversary 31 FULL SPEED AHEAD FULL SPEED AHEAD The outlook for the civil aviation industry Since the Wright brothers flew their Wright Flyer into history 110 years ago, the civil aviation industry has ascended to become an integral feature of modern life – boosting tourism and trade, connecting cultures, and supporting diplomatic and humanitarian efforts. However, its progress towards profitability has been bumpy at times. The Economist reports that the global air transport industry ran at a net profit of just 0.1% over the forty years prior to 2012. The 21st century’s first decade produced only four profitable years, one of which was its best ever (2010), which delivered a return of just 3.2%. There are many culprits behind its volatility across 2000–2001 including global economic instability, rising fuel costs, pricing competition, carbon emissions pressure, natural disasters, pandemics, and terrorism. Nonetheless, over that same decade, productivity grew 63%, sales and distribution costs dropped 19%, and fuel efficiency improved by 20%. And now a new generation of technological and service innovations are gearing up Global airlines revenue and profitability • Revenues (US$ billions) • Net Profit (US$ billions) to make flying more safe, comfortable, and efficient than Orville and Wilbur Wright could have dreamed. China takes flight With the Asia-Pacific region already the world’s largest single commercial aviation market, industry leaders are looking to China to drive up profits in the coming decades. According to the United Nations World Tourism Organisation, China’s spending on outbound travel exploded to $102 billion in 2012, up 40% from 2011 to crown them the world’s biggest tourism spender. As its citizens’ disposable income levels continue to rise, China is prepped to cash in on its civil aviation boom; building 45 new airports in recent years and planning another 52 by 2020. 800 20 700 10 600 0 500 -10 400 -20 03 04 *IATA Estimate 32 05 06 07 08 Hainan Airlines 20th Year Anniversary 09 10 11 12* Source: IATA Economics Rising to the challenge Passenger numbers are soaring globally, expected to reach 16 billion in 2050; however, the civil aviation industry is facing by a number of challenging headwinds. Global economic turmoil in 2008 cost airlines a collective total of $26.1 billion, according to the IATA, and wouldn’t recover until 2011. Current economic uncertainty in the US and the ongoing Euro Sovereign Debt Crisis continue to threaten its balance sheet. However, the outlook for the immediate future is relatively positive, with the IATA recently upgrading the industry’s profits prediction for 2013 to $10.6 billion, which would make it its third most Oil prices: 1990-2017, US$ per barrel (Brent crude) 120 100 80 60 40 20 90 91 92 93 94 95 *Economist Intelligence Unit forecast 96 97 98 99 00 01 02 03 profitable year since 2000. Asia-Pacific–based airlines are expected to represent the greatest share of this revenue. Commercial aviation’s fuel price headache isn’t expect to recuperate any time soon. At over $100 a barrel in 2012, fuel currently eats into 33% of civil aviation’s operational expenditure, meaning that even a $1.20 per barrel increase pushes the total industry’s fuel tab up by $1 billion. Forecasts indicate that fuel prices are likely to drop slightly in the coming years; however, wild swings are expected to continue. The air transport sector has made reducing its contribution to human-induced CO2 emissions its chief environmental priority. In 2008 the European Union (EU) passed legislation to impose caps on the amount of CO2 aircraft flying in to or out of Europe can emit without penalty under its Emissions Trading Scheme (ETS) – a measure that’s expected to save 176 million tonnes of CO2 04 05 06 07 08 09 10 11 12 13* 14* 15* 16* 17* Source: Economist Intelligence Unit by 2015. The EU is now pushing for a global agreement, which it’s currently negotiating through the ICAO. In 2011 the IATA announced its own targets, which include improving fuel efficiency by 1.5% annually through to 2020, achieving carbon-neutral growth from 2020, and cutting net emissions in half by 2050 compared with 2005 levels. Manufacturers are also factoring noise reduction into new aircraft designs; the Airbus A380 and Boeing 787 Dreamliner both touted as the quietest long-haul aircraft in service. The commercial aviation industry has long locked horns with governments on certain issues, who they rely on for the provision of airports, fly-over rights, and air traffic control networks. The sector is still seeking greater industry–government cooperation on air traffic management, with immediate focus on securing the long-delayed Single European Sky initiative. Airlines are also continuing disputes with governments over prohibitive Hainan Airlines 20th Year Anniversary 33 FULL SPEED AHEAD regulations and policies such as emissions trading schemes, foreign investment restrictions, and pricing constraints. According to the IATA, the provision of subsidies and other concessions – or even government bailouts to prevent a local carrier’s demise – is a major barrier to profitability, given market distortions at local levels encourage behaviour that affects the greater industry. already been anticipating its passengers’ desires and implementing strategies to meet them. “Hainan Airlines is looking into introducing innovative programmes which leverage the latest in information technology, allowing passengers to book meals in advance, reserve paid services, utilise social media check-in, self-help services on the ground and make use of in-the-air internet.” Staying competitive The IATA reports that 1300 new airlines entered the global market over the past 40 years – an average of more than 30 per year, with many of those at the lowcost, short-haul end of the market. While the intense competition this has spawned has pressured profit margins and pushed some airlines out of business, it has also made air transport much more accessible. The Air Transport Action Group (ATAG) reports that, in 1945, it took 130 weeks for a person earning the average Australian wage to make enough money to buy the cheapest Sydney–London return airfare, whereas by 2009, it took just 1.7 weeks. Leaving the passenger spoiled for choice, the industry’s fierce competitiveness has fostered innovation in all its sectors. The past 25 years have seen the advent of such comforts as personal in-flight entertainment systems, online booking and check-in options, flat-bed seats, and the proliferation of extensive code-share alliances. Liu Lu, President of Hainan Airlines Company Limited says the airline has A steady climb of low-cost carriers has set greater passenger expectations for efficiency, and travellers can now enjoy more streamlined processes on the ground with many airlines offering faster self-check-in options through self-service kiosks, mobile phones, and the Internet. Some airports already allow passengers to print their own checked-baggage tags – the trend likely to advance to a system in which baggage tags are printed and attached at home. Time-consuming migration procedures for international travellers are also being reduced through the proliferation of e-Passports, smart cards and electronic boarding gates. Immigration processing that occurs before passengers board a flight, or even on the flight itself, are also on trial. 34 Hainan Airlines 20th Year Anniversary Combined, these measures have the potential to revolutionise the airport experience, saving travellers’ valuable time. Chairman of the HNA Aviation Holding Company Ltd, Wang Ying-ming, believes such measures will be critical to keeping the industry airborne in the future. “By 2020, kids of the 1990s will be 30 years old, and those of the 1980s will be 40 years old. Those generations are reliant on mobile devices. Everything should be in the palm of your hand by then. You can’t let them go to the airport and then tell them there is a twohour delay. The passenger is changing and we need to keep up with these changes.” Fuelling up Pressure on air transport to increase its fuel efficiency is reshaping the industry. According to the ATAG, the newest generation of Airbus, Boeing, ATR and Bombardier aircraft use as little as 3 litres of fuel per hundred passenger kilometres – comparable to many modern compact passenger cars. As fleet upgrades continue, fuel efficiency will improve even further. The new Boeing 787 Dreamliner is predicted to use 20% less fuel than its predecessors, while Airbus claims its A380 is approximately 15-20% more fuel efficient than the aircraft it has replaced. By 2050, the IATA envisions efficiency reductions of a further 70% from 2010, achieved through changes in aircraft configuration, improved engines and engine architectures, as well as the introduction of advanced information-sharing initiatives. The green light Greater fuel efficiency will also have a positive effect on carbon emissions. While aircraft-generated CO2 emissions at per-passenger level have halved over the last forty years, at an industry-wide level, the rate has increased considerably due to a higher volume of flights. The IATA says investment in alternative biofuel technology will be key to achieving its carbon reduction targets, in particular those produced from algae, jatropha, and camelina, which the IATA claims can reduce aviation’s carbon footprint by 80% over their lifecycle. Hainan Airlines was the first carrier in China to execute the IATA’s recommended fuel efficiency gap analysis in 2008, introducing a number of energy-saving measures including fuel efficiency practices that save around 30,000 tons of aviation oil each year. “Hainan Airlines will continue to improve its operational fuel efficiency by optimizing its fleet structure and implementing the management of aviation oil,” says Liu Lu. “We plan to lead a culture of energy saving and emission reduction among China’s airlines.” Changes in the air New innovations are seeking to radically alter civil aviation’s established design norms, such as the “double bubble” aircraft shape (imagine two cigars set side-byside) or the more radical “blended wing body” that usurps the traditional cigar-tube-with-wings design. Improved aerodynamic efficiency within such models also means Hainan Airlines 20th Year Anniversary 35 FULL SPEED AHEAD they are more fuel efficient and can operate off shorter runways than their contemporary counterparts. The positioning of their engines also makes them quieter than present-day aircraft, while the cumbersome, timeconsuming passenger loading and unloading process would be greatly improved due to their internal layouts. Looking further ahead, we’ve already seen glimpses of what might greet air tourists decades into the future. While supersonic air travel is buried under the dust of Concorde’s retirement in 2003, hypersonic travel might yet become a reality. The European Space Agency is developing plans for an aircraft that would fly at more than five times the speed of sound (twice as fast as Concorde). Powered by a turbo-ramjet engine, such an aircraft could conceivably transport passengers from Europe to Australia in less than four hours. Taking a cue from nature, another innovation being investigated is multiple aircraft flying within tight aerodynamic formations, much like a flock of birds. Such arrangements could offer enhanced fuel efficiency and beneficial information sharing between aircraft. Perhaps more fanciful, but not beyond the realms of possibility according to Airbus, is the introduction of transparent aircraft fuselages. The see-through cabin membrane would offer passengers a panoramic view of the mountains below and the stars above, surely delighting some while no doubt terrifying others. 36 Hainan Airlines 20th Year Anniversary Taking off in China With civil aviation’s next wave of growth forecast to spring from the Asia–Pacific region, China’s carriers are preparing for intense competition domestically and abroad. “China is going to be big for aviation in the next two decades,” says chairman of the HNA Aviation Holding Company Limited. “This is especially true when it comes to the middle class. The changing demographics and one child policy means that people have more income to spend and will retire earlier. It’s a huge market for commercial aviation.” “We are planning to launch more transport capacity in the domestic market,” continues Mr Wang. “We are also vigorously developing our international routes, adding routes in Western mainstream markets and putting in efforts to explore Africa, Russia, and other emerging markets.” As China’s economic miracle has carried the nation’s influence sky-high, its civil aviation industry has followed closely in its contrail. Once reliant on technology produced by Americans and Europeans, China is picking up speed in the aircraft manufacturing market with its upcoming Comac C919. And as the industry gears up for a new influx of air traveller s, Hainan Airlines will be ready to invite them to step on board its fleet and experience safe, comfortable, and enjoyable flight – another 20 years into the future, and beyond. Hainan Airlines 24-hour Reservation & Customer Service: 86-898-950718 Reservation & Customer Service for Europe: 00-800-8768-9999 Reservation & Customer Service for Russia: 810-800-8768-9999 Reservation & Customer Service for North America: 888-688-8813 www.global.hnair.com www.hnair.com Project managed by The Economist Group