new military veterans discount option

anaheim public utilities
fa l l i s s u e
•
2015
NEW MILITARY VETERANS DISCOUNT OPTION
As we come upon another Veterans Day, we are reminded of the sacrifice
Anaheim families make to serve in the armed forces – not just the men and
women who serve, but their children, mothers and fathers, as well as friends
and colleagues they leave behind when deployed.
That’s one reason Anaheim Public Utilities is proud to announce a new military
veterans discount, which provides a 10% electricity credit. In order to be
eligible, applicants have to be named on the Anaheim Public Utilities bill and
provide a copy of either a DD-214, Veteran Health Identification Card (VHIC), or
Common Access Card (CAC) with their application.
The discount is also based on income, so the veteran will have to earn less than
80% of the median income in Orange County, which is adjusted annually.
The military veterans discount was approved unanimously by the City Council
earlier this fall, and is an extension of the existing credit for seniors and the
disabled. For more information, go to our website at anaheim.net/utilities or
call us at 714.765.4250.
ANAHEIM CUSTOMERS MEET
WATER CONSERVATION GOALS
DURING ONGOING DROUGHT
Thank you to Anaheim residents, businesses and city departments for
helping to meet our state-mandated conservation target of at least 20% by
February 2016. The Anaheim community has already achieved 2.3 billion
gallons of water saved – that’s two-thirds of the way toward Anaheim’s
water savings goal of 3.3 billion gallons. Customers have shared numerous
ways they are doing their part to save water – by taking shorter showers,
following the two-day outdoor irrigation schedule, washing clothes and
dishes with full loads, and by participating in our rebate programs. City
departments have also been helping by reducing watering and replacing
turf along medians, at parks, golf courses, and other city facilities. And the
cont. Page 3
HELP ANAHEIM ACHIEVE ITS
REQUIRED WATER REDUCTION
TARGET OF 20%.
HOLIDAY LIGHT EXCHANGE
Here’s just one more way to “brighten” up your holidays –
Anaheim Public Utilities is offering customers the chance to
switch out those old incandescent holiday lights for new ones!
The replacements are Energy Star® certified and can be used
inside or out.
Just bring one old strand of lights and exchange it for one
new strand at one of the locations below between Monday,
November 30 and Friday, December 18, 2015. Don’t forget your
Anaheim Public Utilities bill or valid driver’s license with your
Anaheim address.
Limit one per household, while supplies last.
For more information, visit our website at anaheim.net/utilities
or call us at 714.765.4250.
FOLLOW THE MANDATORY MEASURES
Only water landscapes 2 days per week
– Even number address: Sunday and Thursday
– Odd number address: Tuesday and Saturday
Avoid watering landscapes between 9 a.m.
and 6 p.m (max 8 mins/day/station)
Adjust landscape watering to eliminate runoff
Use a broom—not a hose—to clean driveways
and pavement
Use a shut-off nozzle when using the hose
ANAHEIM CENTRAL LIBRARY
500 W. Broadway
M–F: 10 a.m.–8 p.m. | Sat: 10 a.m.–6 p.m.
CANYON HILLS LIBRARY
400 Scout Trail
M–Th: 11 a.m.–8 p.m. | Fri: 10 a.m.–6 p.m. | Sat: 11 a.m.–5 p.m.
FLUSHED WIPES = CLOGGED PIPES
Did you know just because something claims to be “flushable,”
it doesn’t necessarily mean it is? Take for example, baby wipes
and paper towels – they are made of material that doesn’t
disintegrate in the sewer system like toilet paper does.
Here are other things you should not flush:
• adhesive bandages
• diapers
• animal waste
• facial tissue
• cotton swabs
• feminine products
• dental floss
• wipes of ANY kind
These items don’t break down in the sewer system and get wrapped around other items, potentially causing a blockage. Keep in mind,
Anaheim Public Utilities recycles sewer water at the Water Recycling Demonstration Plant (pictured above) and uses it for irrigation and toilet
flushing in the surrounding area. Please do your part to keep the system moving – remember, Flushed Wipes = Clogged Pipes!
CUSTOMERS ARE MEETING GOALS
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numbers are impressive – to date, rebate participation highlights
include:
CUSTOMER SERVICE CORNER
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• 604,000 square feet of thirsty turf has been replaced with
drought-tolerant alternatives at homes, businesses, and city
facilities, saving over 26 million gallons each year
• 6,700 rotating nozzles have been provided by Anaheim Public
Utilities, saving nearly 10 million gallons per year
• Customers have replaced 1,100 less efficient toilets and 380
clothes washers with high efficiency models, saving more than
13 million gallons per year
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• Nearly 80 weather-based irrigation controllers have been
installed by customers, which will automatically shut off
outdoor watering during rainy weather expected this winter
Anaheim Public Utilities remains committed to providing high
quality service at low rates to our customers. Therefore, we are
taking a number of steps to make sure that reliable service is not
compromised, with a special emphasis on providing sufficient
water pressure to fire hydrants and replacing older pipelines
systematically. Because lower water usage results in lower revenue,
Anaheim Public Utilities continues to improve internal efficiencies,
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particularly during the ongoing drought. Many of the steps taken
are behind-the-scenes and include delaying replacing vehicles,
deferring non-critical maintenance, holding staffing levels static,
and prioritizing capital projects to those that are most needed to
keep water flowing. Additionally, Anaheim has started to dip into
reserve funds and anticipates depleting reserves by $3 million to
offset the drought impact.
Unfortunately, these steps are not enough to cover all expenses;
and so a proposed adjustment to customer charges will be
requested, but will be structured to reward customers who have
been conserving with lower water bills. A typical customer who
has been able to reduce their usage 20% from 20 to 16 hundred
cubic feet (hcf ) per month, will see a $4.50 reduction in their bills,
while customers who have not been able to save water will see
an increase of $4.90. The Public Utilities Board will hold a public
hearing on December 16, 2015, before this item is considered
by the City Council in January 2016. If you would like additional
information, look for a water rate notice in the mail or go to
anaheim.net/SaveWater to get the latest information.
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EN ESPAÑOL
NEWS & NOTES
DESCUENTO PARA VETERANOS MILITARES
We realize that some of the events listed
in our newsletter may not reach you in
time, due to the timing of our billing cycles.
However, in an effort to reach as many
customers as possible, we wanted to share
these events with you. We encourage you
to visit anaheim.net/utilities, as well as
facebook.com/anaheimutilities for the
latest on our upcoming events, workshops,
and public outreach efforts.
El Consejo de la ciudad de Anaheim ha aprobado un crédito de energía del
10% para los veteranos militares. Para ser elegible, los solicitantes tienen
que ser nombrada en la factura de Anaheim Public Utilities y tendrán que
proporcionar una copia de su DD-214, tarjeta de identificación de salud de
veteranos (VHIC) o tarjeta de acceso común (CAC) con su aplicación.
El descuento también se basa en ingresos, por lo que el veterano tendrá
que ganar menos de 80% del ingreso mediano en el Condado de Orange,
que es ajustada anualmente.
§
LOS CLIENTES DE ANAHEIM CUMPLEN CON LOS
OBJETIVOS DE CONSERVACIÓN DE AGUA DURANTE LA
SEQUÍA QUE SIGUE EN CURSO.
Gracias a residentes de Anaheim, negocios y departamentos de la ciudad
por ayudar a cumplir con nuestro objetivo de conservación impuestas
por el estado de al menos 20% antes de febrero 2016. La comunidad de
Anaheim ha alcanzado 2.3 billones de galones de agua ahorrada – que
son dos tercera partes del camino hacia la meta de Anaheim de ahorrar 3.3
billones de galones de agua.
Anaheim Public Utilities sigue comprometido a proporcionar servicio
de alta calidad a precios bajos. Sin embargo, la falta de ingresos significa
cambios deben hacerse para asegurar la presión de agua confiable para
hidrantes y tuberías. Por lo tanto, estamos retrasando la sustitución de
vehículos, no estamos haciendo nuevos empleos y usando $3 millones de
nuestras reservas para compensar los efectos de la sequía.
Desafortunadamente, estos pasos no son suficientes para cubrir todos
los gastos, por lo que se solicitará una propuesta de ajuste a los cargos
al cliente, pero se estructurará para recompensar a los clientes que están
conservando. Un cliente típico que ha reducido el uso de agua por un 20%
de 20 a 16 cien pies cúbicos (hcf) por mes verá una reducción de $4.50 en
sus cuentas, mientras que los clientes que no han sido capaces de ahorrar
agua verán un aumento de $4.90.
El Public Utilities Board realizará una audiencia pública el 16 de diciembre
de 2015, antes de que este elemento sea considerado por el Concejo
Municipal en enero de 2016. Si desea información adicional, busque el
aviso de la tarifa de agua en el correo o vaya a anaheim.net/SaveWater
Check us out on Facebook. Go to
facebook.com/anaheimutilities, then click
on "Like." Find out about upcoming events,
special projects, money-saving programs,
and more. Connect with us today!
Are you interested in learning more about
Anaheim's renewable portfolio? Visit
anaheim.net/utilities, click on Electric, then
on Current Power Supply Mix.
IMPORTANT NUMBERS
Customer Service...........................................714.765.3300
(utility bill questions & electric/water emergency repairs)
TDD Line – Deaf and Hearing-impaired........714.765.5125
Para Español..................................................714.765.3300
Business & Community Programs.................714.765.4250
(rebates and incentives)
§
PowerWatch..................................................714.772.5818
(current energy conditions)
INTERCAMBIO DE LUCES FESTIVAS
Electric & Water Theft Hotline.......................714.765.5187
¡Traiga una unidad de sus luces festivas ineficiente a Anaheim Central
Library (la Biblioteca Central de Anaheim) o Canyon Hills Library (la
biblioteca de colinas de cañón) desde el 30 de noviembre al 18 de
diciembre de 2015 y intercámbialos por un luces gratis tipo de LED de
alta eficiencia!
Se les alienta a los residentes a tomar esta importante oportunidad de
ser parte de la conversación y ayudar a moldear el futuro de Anaheim.
Visite anaheim.net/districts para más información y calendario de
reuniones.
At Your Service Newsletter............................714.765.4252
Citywide Information Hotline.......................714.765.4311
To request this information in an alternative
format, please call 714.765.5424, TTY
714.765.5125.
Para adquirir esta información en un formato
alternativo, por favor llame al 714.765.5424,
TTY 714.765.5125.