Engineering - grupo poas

Corporate presentation
January 2016
History
100% Spanish Capital
They had the most demanding
manufacturers worldwide approvals.
Demanding projects in SLA´s, implication and
costs
Technology and complementary services.
Subsidiary company of Nixdorf, Siemens
and Fujitsu
The most extensive services network in the
domestic market.
Agility and adaptability to customer
needs.
Facilities and
maintenance
Transactional service terminals.
SWAP
Computer maintenance service.
Engineering
2010 – POAS GROUP
R+D
1992 – Poas Maintenance
Repairs
1986 – IS2
Installation,
maintenance and repair
of Payment Systems and
Computing, as well as
Infrastructure and
Telecommunications
Networks
Relevant data
Our diversification, both customers and services, make us a profitable
and forward thinking Group.
BAI / TURNOVER
TURNOVER
69.243
80.000
60.000
39.516
41.969
6,00%
3,9%
51.444
4,6%
4,1%
3,9%
2014
2015
4,00%
40.000
2,00%
20.000
0
2012
2013
2014
2015
0,00%
2012
More than 17.000 m2
working areas
2013
Engineering
43%
Manteinance
42%
More than 1.500.000
WO’s
More than 750
employees and
external staff
Repair 15%
Field staff distribution by zone
Swap 12%
Turnover Grupo Poas 2015
Our customers speak
“… demonstrating technical capacity, both
human resources and technical skills, showing a great
flexibility and quality of services…”
D. Ricardo Arnaiz, IT Manager at Consum Cooperativa.
“… performing times and
conditions agreed , proving so far an
adequate technical capacity and
quality level”.
D. Ernesto Martínez Velasco. Provision
and Maintenance Manager at Jazztel.
Attributes
Vertical market integration and horizontal on the customer value
chain
R+D
INSTALATIONS
CALL CENTER
Industry
TRAINING
Retail
Banking and
insurance
RECRUITING
MAINTENANCE
LOGISTIC
SERVICES
PPAA and
Integrators
SWAP
ENGINEERING
Telecommunications
and Media
REPAIRS
Attributes
Identification of opportunities
Our qualified and specialized staff in
technologies, helps you to go
Agreements
ahead of competitors
Performance protocols
IT
Support in management of service
Pre-sales
Sales
Implantation
Call Center
Service
Management
Technical-sales profiles
We innovate in service:
We share our network of technical
advisors to provide value to our
customers' business
Operations
Technical consultant
“Achievement” orientation
Customer sales management
Confidentiality
Portfolio
We are leaders in technology applied to the intense management of
human resources, enabling us to offer the best levels of service at
competitive prices.
Staff
MobileTel
(-)
Engineering
Repairs
Call
Center
R+D
Logistics
Integral
Maintenance
(+)
(-)
(+)
Technology
Portfolio
Call Center
Call Center adapted to our customer needs. Tracking of
each incident to resolution. Operating centers in Madrid
and Valencia.
• Receiving calls.
• Record and tracking of requests and incidents.
• Initial evaluation of the incidence, try to resolve it or
scale it to the appropriate department.
• Lifecycle Management of the incidence till the end.
• Contribute to the identification of problems.
• File periodic reports (ANS’s, status of calls, recordings,
etc.)
• Monitoring and remote management.
• Contribution to a continuous improvement of the
service.
Customer
support
SUCCESS CASE
Santander Consumer
Finance (SCF) is a
Leading consumer finance company and is part of the
Santander Group. Since 2009, they have given us their
trust as a service outsourcing company of their CAU.
In these 5 years, we have solved more than 60.000
incidences and we have received more than 80.000 calls
and, what´s more important, the highest level of
satisfaction and quality levels, that allow us to get the
confidence of the client and successive renewals of the
service.
Portfolio
Logistics
Receipt, storage, custody and management of computer
equipment (POS´s, pc’s, screens, etc.) Case management
of material from warehouse to point of installation.
• Handling IN / Handling OUT.
• Stock Management and purchase orders
• Transports: courier, distribution.
• Reverse logistics, recycling, refunds, returns,
packaging, etc…
• Storage, inventory, handled, labeled, palletizing,
re-packaged.
• Computer management, traceability,
outsourcing, tracking.
Technologistic
SUCCESS CASE
Since 2008, Caja Madrid then
and now Bankia,
has entrusted us as the only logistics provider
managing their computer store. Year by year,
Bankia has renewed their trust in us, and we both
have undertaken their internal restructuring, and
we have centralized and managed in our own
stores all the information from the new network
that makes up Bankia today.
Portfolio
Integral Maintenance
Maintenance service, hardware and software, of
COMPUTERS, TELECOMUNICATIONS and ELECTRONICS.
• Management of large volume of WTs.
• Criticality response times
• Geographic dispersion
• Urgent replacement material.
• Schedules default.
• Tracking of work orders and materials.
• On-line monitoring activity..
Maintenance
SUCCESS CASE
We start the service in
2.012, gaining to be
the leading provider in maintenance of its
telecommunications equipment, facilities and
logistics.
Our resources improve their technical capabilities,
currently being prepared to undertake
interventions on high level routers, template
modifications, etc.
Portfolio
SWAP
The term SWAP is used when the terminal is
unrepairable “on site” and is replaced by another similar
one.
• Our distinctive value in this area is based on the
high speed response times, geographic dispersion
and the instant material replacement, being our
identity brand and our success.
SWAP
SUCCESS CASE
Since 2.004 Poas serves
“technologistic” POS services to various entities
grouped in the project. These services are
Installation, Reinstallation, Maintenance, Removal,
Recycling and stock management of POS of all brands,
models and technologies. The operation area
includes throughout the country. All services required
by this contract are provided according to the
specifications and SLA´s compliances controlled by a
set of indicators for each of the main processes.
Portfolio
Repair Center (I)
More than 180 technicians to repair all kind of
electronic devices. Over 1.000.000 devices in our center.
•Cosmetic adequacy of modules and
equipment of all kinds.
•Firmware/software product update.
•Refurbished both mechanically and
electronically.
•Repair of equipment and card all
component level with technology SMD,
BGA.
Services
•ATM´s
•Point of sale (POS’s) and lotteries.
•Multibrand PC´s, Laptops, PDA´s and tablets.
•Domestic robots
•TV's LCD, screens CRT/LCD/TFT/Plasma and projectors.
•Video cameras and photography.
•Security systems (alarm systems, volumetric detectors, video
surveillance, sirens, etc.)
•Router, mobile and IP Telephony, communications systems and TV
decoders.
•GSSM and UMTS mobile phones and cordless phones.
Products
Portfolio
Repair Center(II)
We do not only work for direct clients but we also do it for
manufacturers and others companies in the area, which has
demanded to our center the toughest certification processes.
• ALTECH UEC, AOC, ESSENCE SECURITY,
EYECLICK, FUJITSU, GLORY GLOBAL
SOLUTION INNOLUX, IROBOT, KEBA, LG,
LITEON, MOBOTIX, NOKIA, SIEMENS,
OMRON, ONO, RTS, R&M, SAETIC,
SAMSUNG, SECURITAS, SIEMENS,
TECHVIEW, TT GÖRLER, VIEWSONIC,
WINCOR NIXDORF, WISTRON
Approvals
SUCCESS CASES
We have been audited to obtain the qualification
and approval as official Repair Centre by major
companies in the mobile telephony area
Portfolio
Engineering (I)
Design, Planning, Optimization and Network
Infrastructure maintenance.
Integration and commissioning of network elements.
Monitoring and audits of plants.
• Our activity is based on the management of projects
related to the design, development, optimization and
maintenance of communications infrastructures.
• We carry out the implementation, improvement and
maintenance of communication networks for
operators of mobile and fixed communications
throughout the country.
Services
• We cover all areas of technology infrastructure from
the radio access part (network elements like BTS,
Node B, BSC, RNC) via the data transport networks
(SDH, PDH, DWDM) network elements fixed (DSLAM,
ISAM) to the core of the network (voice MGW, MGW
VoIP), as switching voice and data network.
Technological
Areas
Portfolio
Engineering (II)
We have a wide experience and knowledge in managing
projects related to the development, optimization and design
of communications architectures in both the public sector
and private
• ENGINEERING
• Design, integration and optimization (Radio, Transmission,
Core and Transport, Fixed Access).
• Design (FTTN, FTTH)
• FIELD SERVICE
• Telecommunications Infrastructure (Deployment - RAN,
MW, PTTN - Drive Test, Site Survey, Studio viabilities,
Cover Site, FTTH engineering field).
• FLM AVE (AVE Maintenance infrastructure lines)
Outsourcing/Specialized
engineering services
Consultancy
SUCCESS CASE
Single RAN
(Radio Access Network)
IS2 Global has been
awarded by the three
vendors in different areas, both geographical and
techniques.
Duration: 3 years
Amount estimated € 400 million
Awardees Vendor: Ericsson, NSN, ALU.
Portfolio
R+D (I)
We cover a wide range of areas, from reverse
engineering to specific products for Tele-care, Mobility,
or electro-assisted learning systems.
• Own products (MobileTel,
MobileLink, tele home gateway
support, ...).
• Developed products for other
companies (Telefónica, Securitas
Direct, municipalities ...).
• Consultancy activities and joint
research.
•All our projects are quality assurance
provided by our quality and
environment area, as well as
government approval in the case of
final products.
• We participate in development projects
of the E.U. and technological institutes
and cooperating with domestic and
foreign universities to share knowledge
and more innovative products.
Products
Quality
•Continuous research of systems,
networks, communications, test
and measurement equipment.
• To develop internal solutions
ongoing research is necessary
due to the high technological
requirements that our
departments Technical Service
and Repair Laboratory needed.
Research
Portfolio
R+D (II)
We have developed a support, monitoring and support
system for security companies working in Madrid and
Barcelona for Renfe.
•Development of MobileVig device,
whose main features are defined by
the relationship between GPRS
telephony, a system of geolocation
and radio beacons.
• They are associated with an
application that lets you know in
real time the exact location of each
guard, if you need any help, at
stations and inside the trains.
•For the project, we have designed an
application based in Vulcano, a tool
developed by POAS Group.
• Vulcano is based on processes, which
allows us to ensure data integrity and
compliance with the essential
requirements for compliance to ITIL
quality.
•Once the project is finished in
stations near Madrid and
Barcelona, ​the solution will be
implemented in other cities in the
surrounding area and there
halfway.
•The action plan is to have the
entire project finished at the end
of 2015.
Products
Connectivity
Future
Portfolio
Hardware selling
To complement our services, we provide our customers
the hardware needed for its activity. Also, we give the
option, through RENOVE, of purchasing a comprehensive
maintenance package, as well as the necessary financing
for its acquisition.
Hardware
Manteinance
Financing
RENOVE
Portfolio
MobileTel
The most modern and complete GPS locator,
with intelligent protecting functions .
(www.mobileteltrip.com)
• Full service GPS tracking and anti-theft alert.
• Includes a last generation portable device permanently
connected to Internet that allows tracking very
effectively from anywhere.
• Incoming mute call.
• SMS button for helping call.
Tracking and location
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Simple and discrete design
Small dimensions
Impact resistance
Mobility
Status LED
Long life battery
Easy use with two discrete buttons
Remote configuration and control
via Web
Certifications
We have certifications in Quality, Environment and Health & Safety by the Chamber
of Commerce of Madrid, also we are certificated in Security Information and IT
Management of Services by OcaCert.
We also have the qualifications to work in the Petrochemical sector.
All our staff belonging to the Sales and Operations department are certified in ITIL.