doci-dig Remote Ticket Entry - Ohio Utilities Protection Service
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i-dig Remote Ticket Entry - Ohio Utilities Protection Service
Ohio Utilities Protection Service 1-800-362-2764 or 811 www.oups.org Call Before You Dig! i-dig Remote Ticket Entry The system is ONLY compatible with Mozilla Firefox, Google Chrome or IE9 or greater For Assistance contact: 800-240-7190 Maureen Beardman, Internet/GIS Support Specialist Shari Davies, Internet/GIS Support Specialist Revised: 8/13 TABLE OF CONTENTS The system is ONLY compatible with Mozilla Firefox, Google Chrome or IE9 or greater General Information Excavation Notice 3 Ticket Number Definition 3 Login 4 Ticket Menu 5-8 New Design Inquire (Repeat, Update & Cancel Notification) Recent Tickets + Response Logout 5 6 7 7 8 8 Ticket Screen 9-21 Repeat 22-23 Update 24-25 Cancel Notification 26 Ticket Search 27-29 General Information Excavation Notice Ohio State Law requires 48 hours (two working days) excluding weekends and legal holidays, with the excavation to start within ten (10) business days notice to be given to the member facility owners prior to the start of your excavation. This is to insure that adequate time is given to the member facility owners to mark their underground facilities. Routine notification requests must be started within ten (10) business days from the date and time of the request. According to state law, a notification requests (i.e. ticket (reference) numbers) are valid as long as excavation has started within the ten (10) business days and your company has not left the job site and your markings are still visible and safe for digging. Notification requests need to be relocated (Updated) any time you have not started the excavation within ten (10) business days, left the job site, or markings are no longer visible. Another 48 hours (two working day) notice must be given for a relocated (Updated) ticket. Ticket Number Definition The letter of A or B designates the O.U.P.S. server in which the ticket was created on The first digit will be the year in which the ticket was created The next three digits are for the Julian Date. The Julian Date beings as 001 on January 1st The last five digits designates the sequence number The diagram below shows the different sections of a ticket number and from where they are derived. The sequence number (below) represents the 56th ticket generated from the A server on February 18th, 2011 (February 18th is the 49th day of 2011). Year Server Designation A104900056 Sequence Number Julian Date 3 O.U.P.S. Login A log In box will appear for you to enter your Account (username) and Password. Once you have logged in your Caller Profile information will appear, this is the contact information that will be listed on the notification request. This contact information can not be changed, if information in the Caller Profile area does need to be changed, please contact the i-dig Remote Ticket Entry Department at 800-240-7190. You will then need to choose I Agree to proceed. 4 O.U.P.S. Ticket Menu The function options/buttons are listed within the Ticket Menu. You can choose to do any function by clicking on that option/button. New New allows you to create a new notification request. Once you have chosen New, a new dialog box will appear asking if you would like to Clear all Fields? Yes will clear the complete notification description No, will keep the Map and all information except Lot #’s and Comments Box with the chosen map area from previous ticket. 5 O.U.P.S. Ticket Menu Continued... Design O.U.P.S. will accept Design notification requests from designers/engineers requesting to know the location of underground facilities in an attempt to layout a plan for excavation activities. Since Design requests are not excavation requests, O.U.P.S. member facility owners have up to ten (10) business days to respond to the notification request. A response does not mean the member facilities owners will mark their underground facilities. It is the discretion of the member facility owner to provide information regarding the location of their facilities. Design function acts the same as the New (page 5) function. Within the Design ticket notification screen please make sure you choose: Would like Plans Requested (which will have the member facility owners send you plans of their underground facilities) Would like a Telephone Response (which will have the member facility owners contact you via telephone) If Physical Markings are needed along with either Plans Requested or Telephone Response, a Design ticket will be sent. In the Comments box you must type: Customer is also requesting physical markings. A request for Physical Markings on a Design ticket DOES NOT take the place of a normal 48 hour notice of excavation. You are NOT covered to excavate on a Design ticket. You will not be able to change the Work Date field, as it will automatically default to the ten working day notice instead of the routine 48 hour (two working day) notice. If Physical Markings are needed before the Design default date and time, you must follow the instructions on this under Ticket Screen (see Ticket Screen page 9-21). The Work Date field will automatically default to the ten working day notice instead of the routine 48 hour (two working day) notice. This information cannot be changed and will be grayed out. 6 O.U.P.S. Ticket Menu Continued... Inquire Inquire allows you to look at an existing ticket and also edit the existing ticket by choosing Print, New, Design, Repeat, Update and Cancel Notification. Enter the ticket number, including the A or B, into the box and then click on Submit button. The ticket will then be displayed. Recent Tickets Recent Tickets allows you to look at existing tickets you have entered. You can choose to look at your Today, Yesterday or Last 50 tickets that were entered. You can also edit the existing ticket you choose to look at by choosing Print, New, Design, Repeat, Update and Cancel Notification at the bottom of the ticket. Recent Ticket options: Today: Allows you to review your notifications you submitted that day. Yesterday: Allows you to review your notifications you submitted the day before Last 50: Allows you to review the last 50 notification tickets you submitted 7 O.U.P.S. Ticket Menu Continued... Under the Today, Yesterday and Last 50 Ticket options, you can Export out your ticket notifications. It will list basic information for your notification requests, such as: Ticket number, Account/Username, Completed, Work Date, Type, Category, Priority, Company Name, Caller, Phone, County, Place, Address, Street, Cross1, Cross2. You are able to copy it to the Clipboard and paste it into a spreadsheet program. Positive Response What is positive response? Positive response is a closing of the communication loop. It allows each facility owner to communicate to the excavator the status of their one call ticket. Logout Will log you out of the program and bring you back to the Log In Screen. 8 O.U.P.S. Ticket Screen Ticket Screen At the top of all Dig Site Location box you will have the option to enter the Alt Contact, Phone and Ext. In these three boxes, please provide an additional contact person and phone number if necessary, if not, your information that was appearing on the Logged In page will automatically be listed on the notification request. You will then begin to fill out the Dig Site Location information: Find Place Button: To be used when unsure of what county a particular city or township is located within. Making a selection will automatically populate the County and Place Fields. Counties: The county in which the excavation will be done. This field has a drop down box with all of the county names, from which a county can be selected. Places Field: This field has a drop down box with all of the valid place names in the county, from which a place name can be selected. You must state the incorporated city or township the location falls within. DO NOT use mailing addresses. Address/Street: Enter the Numerical component of the physical street number and street name of the address you are digging at (ex: 100 Smith Ave). Multiple addresses may be entered, but must be in the same block range. Multiple addresses must be entered as: (ex:) 100-199 or 1154-1186 (low to high). If the physical address has a letter or half address in it, you cannot type the letter or half address in the address field, please place it in your Where field description. If the excavation will not take place at an physical address just enter the street name only that you are digging on or off of. For the street name please provide both a road direction (if applicable) and street type ending. A street can be listed as: Smith Ave — W Smith Ave — Smith Ave NW (See HTML5 General Information Manual for all Street Type Endings and Street name abbreviations). As you are typing in street name it can Auto-Populate the street name into that field. Cross Street 1: The name of the street that intersects the notification site street name. Please provide a cross street whenever possible. As you are typing in street name it can Auto-Populate the street name into that field. Cross Street 2: Name of an additional intersecting street; to be used when requesting the street to be located from cross1 to cross2 or if location falls between two streets. As you are typing in street name it can Auto-Populate the street name into that field. Work is at the Intersection Button: To be used only if your notification site is at a intersection or at a corner lot or at the intersection. If the notification area is at the intersection please change ‘No’ to ‘Yes’ by clicking on the button. Work is between cross streets button: To be used only if your notification site is located between two streets, listed in Cross1 and Cross2. If the notification area is between two streets please change ‘No’ to ‘Yes’ by clicking on the button. 9 O.U.P.S. Ticket Screen Continued... Dig Site Mapping Area Various buttons for finding the notification area Notification Area Map Display Area Map Tool Area 10 O.U.P.S. Ticket Screen Continued... Dig Site Mapping Overview Various buttons for finding the notification area Find Street button: to change the map to the area of your notification. The given address range will be highlighted in red and/or the street will be highlighted in red Intersection button: Useful when a street address is not being used. It will search for the intersection of Street and Cross1 Both Cross Streets button: searches for the street name between the Cross1 and Cross2 street names. Will put a point at the intersection of your street at the Cross1 and Cross2 intersections on the map County/Place button: Will zoom the map out to the Place found in that specified County (+) More Map Lookups: (click on (+) sign to expand options Latitude: Latitude of the notification site, if applicable (north coordinate). Enter in decimal degrees (i.e. 39.960712) Longitude: Longitude of the notification if applicable (west coordinate). Enter in decimal degrees (i.e. -83.000015) Get GPS: Using a mobile device in the field click on this button to get within a 500ft radius of the latitude and longitude point of your location. (You still need to fill out the full description of notification area. Not all facility owners and/or private locating services go off of lat/long points when marking) Clear GPS: Clear the latitude and longitude coordinates entered in those fields. Go to Lat/Long: Used to find latitude and longitude point on the map Save coordinates: If using lat/long please click on the button and change ‘No’ to ‘Yes’ to save the coordinates on your ticket request *Please note: Latitude and Longitude are to be NAD83 compatible 11 O.U.P.S. Ticket Screen Continued... Dig Site Mapping Overview Continued... After hitting the Find Street, and a exact match is not found, a pop-up box will appear giving you a list of possible matches within the County name entered. You can be presented with up to 3 pop-up boxes. (Please always read all information in the pop-box to understand why it appeared) Find Street Address Not Found Find Street button will search for an exact or close match to the given address on that Street in the Places name. Find Places and Address Match Finds a list of all Places that have this address. Find Street Places Mismatch Finds a list of all Places this street name falls within. 12 O.U.P.S. Ticket Screen Continued... Dig Site Mapping Overview Continued... County/Place Will zoom the map area to show that entire Places name and also the entire length of the Address/ Street that was entered. Entire Street Will zoom the map area to show that entire length of the Address/Street that was entered. 13 O.U.P.S. Ticket Screen Continued... Dig Site Mapping Overview Continued... Map Display Area Notification Area Upon completion of all necessary Dig Site Location Information entry fields, access the map to define and select the notification area. This is to ensure that the member facility owners using a geographical mapping database are notified of your excavation. There are some instances where the excavation area is too new and will not display any of the street / cross street data. Should this occur please make a note in the Work Area Description field stating the area is new development and then draw your notification area around the bounded by area the new development falls within. Once the notification area is selected, O.U.P.S.’ internal grids will generate the list of member facility owners that will be notified within the blue notification area drawn on the map. Note: Notification areas not drawn properly or large enough on the map to cover your entire Work Area Description (more than 200ft off of roadway, entire length between two streets, drawing around entire mobile home parks etc…) can result in incorrect member facility owner transmission. 14 O.U.P.S. Ticket Screen Continued... Dig Site Mapping Overview Continued... Map Tools Area Zoom buttons: (+) and (-) allow you to zoom in (+) and out (-) on the Map Display Area Aerial button: allows you to view an aerial photograph of the area on the map image. This can be useful for selecting an area where there are no roads in the mapping database. When there appears to be a disagreement between the road centerlines and the Ortho photograph, trust/select the road centerlines. The photo will be overlaid on top of the normal mapping data. You can draw your selection on the map while the photograph is displayed. Turn off the Aerial view by hitting ‘Roads’ button to view street view. Segment button: automatically covers a highlighted street segment with the buffer distance set in the Buff field Only works if a street segment is displayed in red on the map from using the Find Street, Intersection or Both Cross Streets options Block: capability to select an entire block(s) Line button: creates precise linear polygons with mathematical extents or boundaries Click Line and then Single click on a starting point on the map and move the mouse in any direction. Keep single clicking to follow the centerline of a roadway and/or draw any shape off of road etc...then double click to create a linear polygon/notification area. (computer defaults to preset in Buff field). Clear button: clears all objects, selected grids and drawn polygons/notification area from the map display Dist button: measuring tool used to determine distance between locations or objects on the map Measurements are displayed in feet and miles at the bottom left hand corner of the map screen Click Dist and point the mouse to a start point on the map. Click and move the mouse in any direction. Single click to change direction and double click to exit the Dist tool and you will be able to view a blue line of your total measurement When directions are changed in the Dist tool, the reading displays the length of the current segment as well as the total distance from the start point. 15 O.U.P.S. Ticket Screen Continued... Dig Site Mapping Overview Continued... Near button: is an identification tool used to identify particular street segments Click on ‘Near’ and then the street in the map display and it will mark it in pink and display the address range (if available) and name information (along with any alias’s) in the pop-up box. Buff 200ft button: Buffer radius Clicking on the Buff 200ft button will drop down other Buffer options to choose from. This will allow you to extend your buffer radius in all directions when drawing your notification area on the Dig Site Mapping display area from the center of the drawn line. Search for and highlight the match on the map, as Street (Highlight Street) (red), Cross1 (green), or Cross2 (blue). This only works if a single match for the search field is found and street names are abbreviated properly. (See HTML5 General Information Manual for all Street Type Endings and Street name abbreviations). Highlight Street (aka Address/Street): highlights entire length of the street listed in Street field Cross1: highlights entire length of the street listed in Cross 1 field Cross2: highlights entire length of the street listed in Cross 2 field R 16 O.U.P.S. Ticket Screen Continued... Dig Site Information 17 O.U.P.S. Ticket Screen Continued... Dig Site Information Continued... Work Area Description: This box is to be used to describe your ENTIRE notification area. This will include all distances from cross streets, footages off road, and any descriptive information that describes the notification area and/or any special notes that need to stay on your notifications requests. Full description of notification area Starting and ending points (where will the notification area begin and end) How far and which direction does your notification area need to be located If requesting a radius around an object to be located, be sure to provide the footage, i.e. “locate a 10 ft radius around pedestal” State if the location is marked in white (See abbreviation list…) Mark with paint and flags (See abbreviation list…) Mark all main & service lines (See abbreviation list…) Expand Last Word button: If you type ‘FRONT’ and hit this button it will auto populate ‘FRONT OF PROPERTY’ (look at the Expanded Words List for more abbreviations to use) Expanded Words List button: Provides you with a drop down list to choose from on where the dig site is taking place. When you click on one these options it will be inserted at the end. 18 O.U.P.S. Ticket Screen Continued... Dig Site Information Continued... Lot #: Lot or building number or numbers of your notification site, i.e. 2-6 or A-C Subdivision: Name of the subdivision that your notification site is located within. Work Type: Type of excavation to be performed. Common work types can be selected from the auto-populated menu or typed in manually. Means of Excavation: Type of equipment being used to perform excavation. Common types of equipment can be selected from the auto-populated menu or typed in manually. Work For: The company the excavator is working for, other than yourself Done By: Company or person who is performing the work, other than yourself RR or Highway: Please choose from the pull down box only if applicable. If you do choose RR or HWY please enter the mile marker numbers (if available) in the Mile Marker From/To box provided. Highways are considered to be only: State Routes (S R) US Routes (U S) Interstates (I) Turnpike (Ohio Tpke) Blasting, Meet, White Lining Please change ‘No’ to ‘Yes’ by clicking on the button if stating that you are blasting (use of explosives), you are requesting a meeting with member facility owners and if you have marked your notification area in white. Comments: Any additional remarks. ** Please be advised... Information in this box will automatically be deleted on every New and Design ticket and when Updating an existing ticket for remarking 19 O.U.P.S. Ticket Screen Continued... Member Lookup Ohio State Law requires 48 hours (working days) excluding weekends and legal holidays Excavation to start within ten (10) working days from the date and time of the request Get Members: Click this button to receive a listing of O.U.P.S. member facility owners who will receive the notification request. This command button is active only when the map has been accessed and a notification area has been selected. Get Members: Shows a listing of O.U.P.S. member facility owners who will receive the notification request. (Effective July 1, 2013 LBP (Limited Basis Participants) members - which will be highlighted in yellow, have begun receiving notifications from O.U.P.S. .) from the Ohio Call Center of proposed excavation. 20 O.U.P.S. Ticket Screen Continued... Submit When this button is selected you will receive a box stating the following. Click Yes to add additional information to the notification ticket request or to be able to go back up to Menu button at the top left corner of the ticket to abort and go back to the Ticket Menu option. Click No to transmit the notification request to the member facility owners. The ticket number will be displayed after the notification prompt. (Please read over all information entered on the notification request to verify it is correct before submitting) 21 O.U.P.S. Repeat Repeat Repeating tickets is to be used for: When a notification request was not marked Markings are incorrect or incomplete for any reason The notification request does NOT need changed in anyway Please note: If you need to request an Emergency or Dig In (hit underground line) you must call in to a Customer Service Representatives at 800-362-2764 or 811. Repeat is NOT to be used when you need remarking. Please see Update, pages 24-25. You will be able to retrieve and Repeat tickets for 3 months from the Original call date. If information DOES need to be changed on your notification request a New request must be made and the existing request with incorrect information must be cancelled (see Cancel, pages 26). To Repeat a notification request you must Inquire a ticket (see Inquire, page 7). Once you have inquired and reviewed the information on the request, you then choose Repeat at the bottom of the ticket screen and your ticket information will automatically be populated on the screen. For the Members to Notify box you now have the option to pick and choose which member facility owners will be notified on your repeated message. If choosing: Press None below the list of member facility owners and it will remove all check boxes (except for Limited Basis Participants) Choose ALL utilities which fall within the same Type category (i.e., all water, all gas, all telephones, etc) It is strongly advised if you are concerned with one particular facility owner that you choose all member facility owners in the same category. (Please refer to the General Information Package for listing of facility owner categories) If not choosing member facility owners you can leave this area as is and the system will notify all member facility owners listed. 22 O.U.P.S. Repeat Continued... Type any ‘Additional Comments’ concerning your ‘Repeat’ Reason in this field The Repeat Date & Time shows the original start date and time. If you need to change the date and time on the ticket, select from the drop down box on the date and then choosing the time. To Finish Submitting the ‘Repeat’ ticket: Choose ‘Get Members’ For the Members to Notify box you now have the option to pick and choose which member facility owners will be notified on your repeated message. If choosing: Press Select None below the list of member facility owners and it will remove all check boxes (except for Limited Basis Participants) Choose Select ALL utilities which fall within the same Type category (i.e., all water, all gas, all telephones, etc) It is strongly advised if you are concerned with one particular facility owner that you choose all member facility owners in the same category. (Please refer to the HTML5 General Information Manual for listing of facility owner categories) If not choosing member facility owners you can leave this area as is and the system will notify all member facility owners listed. ‘Submit’ 23 O.U.P.S. Update Update A notification request is valid if the excavation begins within ten working days from the date and time the notification request is created. A ticket is valid as long as the markings are visible and you have never left the job site. If the markings are destroyed or removed before excavation is completed, the excavator shall notify the utility that the markings have been destroyed or removed, and the utility shall remark the approximate locations within two working days of the notice. You will be able to retrieve and Update tickets for 3 months from the Original call date. To Update a notification request you must Inquire and verify information. Choose Inquire **If after you have Inquired a notice and you have reviewed the information and it is now incorrect, you must follow the directions on how to make a New notification request and Cancel the incorrect notification request. You will then have to Cancel the original incorrect ticket (See Cancel, pages 26) Please note: If you need to request an Emergency or Dig In (hit underground line) you must call in to a Customer Service Representatives at 800-362-2764 or 811. Once you have inquired and reviewed the information on the request, you then choose Update at the bottom of the ticket screen. and your ticket information will automatically be populated on the screen. 24 O.U.P.S. Update Continued... Type any Additional Comments concerning your Update Reason in this field The Update Date & Time shows the New 48 hour (two working day) notice up to ten working days, start date and time. You can only request a routine 48 hour (two working day) notice up to ten working days, from the current date and time. If you need to request short of this, you must call one of our Customer Service Representatives at 800-362-2764 or 811. To Finish Submitting the Update ticket: Choose Get Members ‘Submit 25 O.U.P.S. Cancel Notification Cancel Notification A cancellation is a request to terminate an existing notification request. Cancel Notification request must adhere to the following criteria: You are not doing the excavation at this time You did not begin the excavation within ten working days You have changed the original notification area/digging description to be marked Incorrect Address and/or Street Name You must ALWAYS Inquire a ticket first and verify the Information. Once you have inquired and reviewed the information on the request, you then choose Cancel Notification at the bottom of the ticket screen. Not doing the excavation at this time (example): Inquire and verify the notification request Select Cancel Notification at the bottom of screen Cancel Ticket box appears In the Reason for Cancel box enter the following: Not digging at this time Click Submit Ticket number displayed along with Revision Cancelled message Please note: If you need to request an Emergency or Dig In (hit underground line) you must call in to a Customer Service Representatives at 800-362-2764 or 811. 26 O.U.P.S. Ticket Search Any notification requests submitted by your company that WERE created within the Newtin system are available to you, free of charge, by using Ticket Search. Those NOT created within the Newtin software are available from the O.U.P.S. archives. Should an archived ticket search be required, contact O.U.P.S. at 800-362-2764 or 811. Please note: A nominal search fee will apply. There are two (2) ways to search for tickets. Within 90 days of the current date Long Term Server Search To search for notification requests, within 90 days of the current date, click Search and the Search Criteria window will appear. To search for notification requests that are over 90 days of the current date, click on Data Source. This will bring up a Select Data Source window. Choose OUPS Long-Term Server, it may prompt you for your username and password. Once chosen and entered, please click OK and you will be able to choose a year within in the Search Criteria window from which to search for the notification requests. Select year if searching within the Long-Term Server 27 O.U.P.S. Ticket Search Continued... On the Search Criteria window you will be able to enter a date range and search such things as; a Locate Request Number, County, Place, Street name, etc. Once you have entered a Search Criteria either continue on to Output Columns or choose Search. Count will give you just a count of how many tickets that match your search criteria. The Output Columns tab will allow you to customize your listing of notification requests. By default, several items are already chosen. To change this, just Check or Uncheck which columns you would like. You are able to Uncheck All and start over or Check All. 28 O.U.P.S. Ticket Search Continued... On the Ticket Listing window you will be able to preview all notification request information that meet your Search Criteria. To view detailed information concerning a particular notification, select it and then click on Details or double click on it. A second window will appear, and you will be able Save or Print this information. To print tickets from the Ticket Listing window, click the Print button. Specify if you want to Print Ticket List or the ticket details. All tickets will print unless Print Selected Tickets Only is checked. To print multiple tickets at one time, hold the ‘Ctrl’ button, click on each ticket needing to be printed and click Print. Be sure Print Selected Tickets Only is checked. To copy tickets from the Ticket Listing window to a text file or Excel file, click the Copy button. Specify the format and if Column Headers are needed as well. Specify only the selected tickets and then click Copy. Open the desired program, right click and choose Paste. 29 O.U.P.S.
