Title VI Program

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Title VI Program
Calaveras County Public Works
and
Title VI Program
Prepared by the Calaveras County Department of Public Works and approved by
the Calaveras County Board of Supervisors to comply with Title VI of the Civil
Rights Act of 1964 and the provisions detailed in U.S. Department of
Transportation’s FTA Circular 4702.1B, “Title VI Requirements and Guidelines for
Federal Transit Administration Recipients.”
Adopted June 17, 2014
Amended ____________
No person in the United States shall, on the grounds of race,
color, or national origin, be excluded from participation in, be
denied the benefits of, or be subjected to discrimination under any
program or activity receiving Federal financial assistance.
- Civil Rights Act of 1964
Table of Contents
1.
Title VI Public Notice
List of Locations Where the Title VI Notice is Posted
2
4
2.
Title VI Complaint Procedures
4
3.
Title VI Complaint Form
8
4.
List of Transit Related Title VI Complaints, Investigations, or Lawsuits
12
5.
Public Participation Plan
13
6.
Access for Persons with Limited English Proficiency (LEP)
16
Table 6-1. Percentages of LEP Population
18
7.
Minority Presentation on Advisory Bodies
18
8.
Title VI Equity Analysis
19
9.
System Wide Service Standards and Policies
19
Table 9-1. Summary of Calaveras Transit Routes
19
Appendix 1. U.S. Census Bureau Table B16001
21
Appendix 2. Calaveras Transit Route Map
25
Appendix 3. Board of Supervisors Resolution Title VI Program
27
Calaveras County Public Works and Calaveras Transit Title VI Program
Page 1
1. T I TL E VI P UB LI C N O TI C E
Calaveras County Department of Public Works (DPW) and Calaveras Transit operate its
programs and services without regard to race, color, or national origin in accordance with Title VI
of the Civil Rights Act. DPW and Calaveras Transit are committed to complying with the Title VI
requirements in all programs and services.
For more information on Calaveras County Public Works and Calaveras Transit’s civil rights
program, and the procedures to file a complaint, please contact:
Calaveras County Department of Public Works
891 Mountain Ranch Road, San Andreas, CA 95249
209-754-6401
[email protected]
Any person who believes he or she has been aggrieved by any unlawful discriminatory practice in
the delivery of or access to public transportation services on the basis of race, color, or national
origin, may file a complaint with Calaveras County Public Works. For information on how to file
a complaint, contact the County as listed above, or go to the Calaveras Transit website:
www.calaverastransit.com.
A complainant may file a complaint directly with the office listed below:
Federal Transit Administration
Office of Civil Rights
Attention: Title VI Program Coordinator, East Building, 5th Floor – TCR
1200 New Jersey Ave., SE
Washington DC 20590
If information is needed in another language, contact 209-754-6401 for assistance. Si necesita
información en otro idioma, llame a 209-754-6401.
Calaveras County Public Works and Calaveras Transit Title VI Program
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Notificación al Público Sobre los Derechos Segun Título VI, Acta de
Derechos Civiles de 1964
Calaveras County Department of Public Works y Calaveras Transit están comprometidos a
garantizar que ninguna persona será excluida de la distribución equitativa de sus servicios,
programas y recursos por motivos de raza, color u origen nacional, de conformidad con el
Título VI del Acta de Derechos Civiles de 1964.
Para obtener más información sobre el programa del Título VI y del procedimiento de quejas
de Calaveras Transit, contacte a:
Calaveras County Department of Public Works
891 Mountain Ranch Road, San Andreas, CA 95249
(209) 754-6501
o visite el sitio web de Calaveras County Public Works:
www.co.calaveras.ca.us/cc/Departments/PublicWorks.aspx
o de Calaveras Transit:
www.calaverastransit.com
Cualquier persona que cree que ha sido perjudicada por una práctica discriminatoria por
motivos de raza, color u origen nacional durante el uso de los servicios de tránsito de
Calaveras Transit, puede presentar una queja con Calaveras County Public Works. Para
presentar una queja, puede ponerse en contacto con Calaveras Transit al (209) 754-6401 o
visite Calaveras County Public Works en www.calaverastransit.com.
Un demandante puede presentar una queja directamente con:
Administración Federal de Tránsito
Oficina de Derechos Civiles
Attención: Coordinador del Programa del Título VI de la Oficina de Derechos Civiles, East
Building, 5th Floor – TCR
1200 New Jersey Ave., S.E.
Washington, D.C. 20590.
Si necesita información en otro idioma, contacte al (209) 754-6401.
Calaveras County Public Works and Calaveras Transit Title VI Program
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L IST OF L OCATIONS W HERE THE T ITLE VI N OTICE IS P OSTED



All Calaveras Transit buses and transit shelters
Calaveras County Public Works office bulletin board and customer service counter
Calaveras County Public Works Equipment Service Center in San Andreas.
2. T I TL E VI C O M P LAI NT P RO CE D UR E S
This document outlines the Title VI complaint procedures related to providing programs,
services, and benefits. It does not, however, deny the complainant the right to file formal
complaints with the California Department of Transportation, the Secretary of the US Department
of Transportation, Equal Employment Opportunity Commission (EEOC), Federal Highway
Administration (FHWA), Federal Transit Administration (FTA), or to seek private counsel for
complaints alleging discrimination, intimidation, or retaliation of any kind that is prohibited by
law.
Title VI of the Civil Rights Act of 1964 requires that no person in the United States, on the grounds
of race, color or national origin be excluded from, be denied the benefits of, or be subjected to
discrimination, under any program or activity receiving Federal financial assistance.
Title VI Complaint Procedure:
1. Any person who believes he or she has been discriminated against on the basis of race,
color, or national origin by the Department of Public Works (DPW) or Calaveras Transit
may file a Title VI complaint by completing and submitting the DPW’s Complaint Form.
The complaint procedure may be obtained from the Calaveras County Public Works
website at http://www.co.calaveras.ca.us/cc/Departments/PublicWorks.aspx or from
the Calaveras Transit website at www.calaverastransit.com. The complaint procedure may
be requested via e-mail at [email protected], or telephone at 209-754-6401. The
complaint procedure can also be obtained by writing to Calaveras County Department of
Public Works, 891 Mountain Ranch Road, San Andreas, CA 95249.
2. A complaint form is available in hard copy at the Calaveras County Public Works office or
may be downloaded online at
http://www.co.calaveras.ca.us/cc/Departments/PublicWorks.aspx or at
www.calaverastransit.com. If the complainant is unable to write a complaint, DPW staff
will assist the complainant in doing so.
The complaint may be sent to the following address:
Calaveras County Department of Public Works
891 Mountain Ranch Road
San Andreas, CA 95249
3. DPW investigates complaints received no more than 180 calendar days of the last alleged
incident. Once the complaint is received, the DPW will review it to determine if our office
has jurisdiction. The complainant will receive an acknowledgement letter informing
her/him whether the complaint will be investigated by our office.
Calaveras County Public Works and Calaveras Transit Title VI Program
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4. The DPW has 60 days to investigate the complaint. If more information is needed to
resolve the case, the DPW may contact the complainant. The complainant has 30 days
from the date of the letter to send requested information to the investigator assigned to the
case. If the investigator is not contacted by the complainant or does not receive the
additional information within 30 days, the DPW can administratively close the case. A
case can be administratively closed also if the complainant no longer wishes to pursue
their case.
5. Upon receipt of the complaint, DPW will record the complaint in a Title VI Complaints,
Investigations, and Lawsuit Log. This log includes the date of investigation, lawsuit, or
complaint; a summary of the allegation(s); the status of the investigation, lawsuit, or
complaint; and actions taken by DPW in response to the investigation, lawsuit, or
complaint.
6. After the investigator reviews the complaint, she/he will issue one of two letters to the
complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the
allegations and states that there was not a Title VI violation and that the case will be
closed. An LOF summarizes the allegations and the interviews regarding the alleged
incident, and explains whether any disciplinary action, additional training of the staff
member, or other action will occur.
7. If the complainant is dissatisfied with the written decision, he or she may file a written
appeal with the Director of Public Works, 891 Mountain Ranch Road, San Andreas, CA
95249 no later than 15 days of the date of the mailing of the decision. The appeal must be
signed by the complainant or by someone authorized to do so on the complainant’s behalf.
If deemed necessary, the Director of Public Works may seek assistance from the Calaveras
County Risk Management Division for further investigation.
8. In addition to the complaint process described above, a complainant may file a Title VI
complaint with the office listed below:
Federal Transit Administration
Office of Civil Rights
Attention: Title VI Program Coordinator, East Building, 5th Floor – TCR
1200 New Jersey Ave., SE
Washington DC 20590
Calaveras County Public Works and Calaveras Transit Title VI Program
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Procedimientos de Quejas del Título VI
Cualquier persona que cree que ha sido objeto de discriminación por motivos de raza, color u
origen nacional por Calaveras Transit puede presentar una queja/denuncia según Título VI,
del Acta de Derechos Civiles de 1964, completando el Formulario de Queja. El demandante
tiene el derecho de presentar su queja directamente ante el Departamento de Transporte de
Los Estados Unidos, la Comisión de Igualdad de Oportunidad en el Empleo, o el Departamento
de Empleo y Vivienda Justa de California, según el caso. El demandante también tiene el derecho
de buscar un consejero privado.
El Formulario de Queja se puede obtener directamente en la oficina de Calaveras County Public
Works o visite el sitio web de Calaveras County Public Works:
www.co.calaveras.ca.us/cc/Departments/PublicWorks.aspx
o de Calaveras Transit:
www.calaverastransit.com
El formulario también se puede pedir enviando un mensaje al email:
[email protected]
Tambien puede llamar por telephono a (209) 754-6401.
Proceso de presentar su queja
1. Calaveras Transit investigara las quejas recibidas no más de 180 días después del supuesto
incidente. Calaveras Transit sólo procesará las denuncias que sean completas.
2. A recibir la denuncia, Public Works va a incluir la queja in el registro de Title VI Quejas,
Investigaciones, Demandas Legal. El registro incluye la fecha de la investigación,
demanda, o queja; un resumen de razones, el status de la investigación, demanda, o queja;
acciones tomadas por Public Works en respuesta de la investigación, demanda, o queja.
3. Si se necesita más información para resolver el caso, Calaveras Transit puede ponerse en
contacto con el demandante. El demandante tiene 30 días desde la fecha de la carta
pidiendo más información para enviar la información solicitada al administrador de Title
VI. Si el investigador no recibe una respuesta o la información solicitada dentro de los 30
días, Calaveras Transit puede cerrar el caso administrativamente.
4. Un caso puede ser cerrado administrativamente también si el autor ya no desea seguir su
caso.
5. Tras la investigación, el administrador de Title VI mandará una de dos cartas a la
demandante: 1) una carta de cierre o 2) una carta de resolución. En una carta de cierre se
resume las alegaciones y afirma que no había una violación del Título VI, y que el caso se
cerrará. En la carta de resolución se resume los hechos denunciados y de las entrevistas
sobre el supuesto incidente. La carta también incluye una explicación si hay alguna acción
disciplinaria, si se producirá la formación adicional del miembro del personal, y si hay
otra acción.
Calaveras County Public Works and Calaveras Transit Title VI Program
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6. Si el demandante no está satisfecho con la decisión, él/ella tiene 30 días después de la
fecha de la carta de cierre de Calaveras Transit o carta de resolución para apelar a la junta
directiva de Calaveras Transit o el Director de Public Works. El demandante tiene derecho
a revisar la negación, para presentar información y argumentos adicionales, y para la
separación de funciones (es decir, una decisión de una persona no involucrada con la
decisión inicial de negar la elegibilidad). El demandante tiene derecho a recibir una
notificación por escrito de la decisión de la apelación y las razones para ello.
7. El demandante también puede presentar una queja directamente con la Administración
Federal de Tránsito, de la siguiente dirección: Coordinador del Título VI del Programa,
FTA Oficina de Derechos Civiles, Edificio Este, 5 º piso ‐ TCR, 1200 New Jersey Ave, SE,
Washington, DC 20590.
Calaveras County Public Works and Calaveras Transit Title VI Program
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3. T I TL E VI C O M P LAI NT F O R M
Section I:
Name:
Address:
Telephone (Home):
Telephone (Work):
Electronic Mail Address:
Accessible Format
Requirements?
Section II:
Large Print
TDD
Audio Tape
Other
Are you filing this complaint on your own behalf?
Yes*
No
Yes
No
*If you answered "yes" to this question, go to Section III.
If not, please supply the name and relationship of the person
for whom you are complaining:
Please explain why you have filed for a third party:
Please confirm that you have obtained the permission of the
aggrieved party if you are filing on behalf of a third party.
Section III:
I believe the discrimination I experienced was based on (check all that apply):
[ ] Race
[ ] Color
[ ] National Origin
Date of Alleged Discrimination (Month, Day, Year): _____________
Explain as clearly as possible what happened and why you believe you were discriminated
against. Describe all persons who were involved. Include the name and contact information of the
person(s) who discriminated against you (if known) as well as names and contact information of
any witnesses. If more space is needed, please use the back of this form.
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
Calaveras County Public Works and Calaveras Transit Title VI Program
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Calaveras County Public Works and Calaveras Transit Title VI Complaint Form, Page 2
Section IV
Have you previously filed a Title VI complaint with this
agency?
Yes
No
Section V
Have you filed this complaint with any other Federal, State, or local agency, or with any Federal
or State court?
[ ] Yes
[ ] No
If yes, check all that apply:
[ ] Federal Agency:
[ ] Federal Court
[ ] State Agency
[ ] State Court
[ ] Local Agency
Please provide information about a contact person at the agency/court where the complaint was
filed.
Name:
Title:
Agency:
Address:
Telephone:
Section VI
Name of agency complaint is against:
Contact person:
Title:
Telephone number:
You may attach any written materials or other information that you think is relevant to your
complaint.
Signature and date are required below to complete form:
Signature __________________________________________ Date _______________________
Please submit this form in person or mail to the address below:
Calaveras County Department of Public Works
891 Mountain Ranch Road
San Andreas, CA 95249
Calaveras County Public Works and Calaveras Transit Title VI Program
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Título VI Formulario de Queja de Calaveras Transit
Sección 1:
Nombre:
Dirección:
Teléfono (casa):
Teléfono (trabajo):
Correo Electrónico:
¿Usted requiere formatos
accesibles? ¿Cuáles?
Sección 2:
Cinta de Audio
Otra Forma
Letra Grande
TDD
Cuenta con la persona que sufrió la discriminación (si es diferente a la persona que presenta
la denuncia):
Nombre y dirección:
Su relación:
Explique la razón por la que presenta la queja como tercena persona:
Si
Confirme que cuenta, con el permiso de la parte
agravada para presentar esta queja como tercera persona
Sección III:
¿Cuáles de las siguientes razones describe mejor el motivo de su queja? Fue por su:
[ ] Raza
[ ] Color
No
[ ] Origen nacional
¿Cuándo ocurrió la supuesta discriminación? _____________
En sus propias palabras, describa la supuesta discriminación. Explique lo que pasó y quién
considera usted que fue responsable. Por favor utilice el reverso de este formulario si necesita
espacio adicional.
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
Calaveras County Public Works and Calaveras Transit Title VI Program
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Título VI Formulario de Queja de Calaveras Transit, Página 2
Sección IV
¿Cuenta con algna queja previa sobre discriminación
según el Título VI con Calaveras Transit?
Si
No
Sección V
¿Ha llevado esta queja a alguna otra agencia o a una corte?
[ ] Si
[ ] No
En caso afirmativo, marque cada casilla que corresponda:
[ ] Agencia Federal
[ ] Corte Federal
[ ] Agencia Estatal
[ ] Corte Estatal
[ ] Agencia Local
Por favor proporcione información sobre una persona de contacto en la agencia o corte donde
se presentó la denuncia.
Nombre:
Dirección:
Agencia:
Correo Electrónico:
Teléfono:
Sección VI
Persona de Contacto:
Teléfono:
Usted puede adjuntar cualquier material escrito o cualquier otra información que considere
relevante para su denuncia. Por favor firme a continuación para dar fe que es cierto la
información que está proporcionando.
Firma del denunciante__________________________________ Fecha_____________
Complete y envíe este formulario a:
Calaveras County Department of Public Works
891 Mountain Ranch Road
San Andreas, CA 95249
Calaveras County Public Works and Calaveras Transit Title VI Program
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4. L I ST O F T RA NSI T R EL AT E D T IT LE VI C O M PL AIN TS , I NVES TI GA TI O NS ,
O R L A WS U IT S
Calaveras County Department of Public Works (DPW) and Calaveras Transit do not have any
past, current, or pending transit-related Title VI complaints. As such, this requirement is not
applicable.
In the event that a complaint is received by DPW, a summary will be prepared and maintained
documenting any alleged discrimination on the basis of race, color, or national origin:

Active investigations conducted by FTA and entities other than FTA;

Lawsuits; and

Complaints naming the DPW or Calaveras Transit.
A list, in the format shown below, shall include the date that the transit-related Title VI
investigation, lawsuit, or complaint was filed; a summary of the allegation(s); the status of the
investigation, lawsuit, or complaint; and actions taken by the recipient in response, or final
findings related to the investigation, lawsuit, or complaint.
Date
(Month, Day,
Year)
Summary
(include basis of
complaint: race,
color, or national
origin)
Status
Action(s) Taken
Investigations
1.
2.
Lawsuits
1.
2.
Complaints
1.
2.
Calaveras County Public Works and Calaveras Transit Title VI Program
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5. P UBL IC P AR TI C IP A TIO N P LA N
Calaveras County Department of Public Works (DPW) and Calaveras Transit are committed to
promoting inclusive public participation in the decisions that affect transportation. DPW and
Calaveras Transit work to ensure that Calaveras County is served, consistently and in the most
cost-effective manner, within the available resources. Through conversation and collaboration
with riders, prospective riders, and the larger surrounding community, DPW and Calaveras
Transit seek to assess the quality of its service, measure potential impacts to the community from
DPW and Calaveras Transit’s transit-related decisions, and ensure that it is providing a valuable
and accessible service.
Purpose
The purpose of this Public Participation Plan (PPP) is to establish procedures that encourage the
full participation of all citizens in the Calaveras Transit service area, including but not limited to
low income and minority individuals, and those with limited English proficiency.
The PPP aims to achieve the provisions of Title VI and the 1994 Presidential Executive Order
which directed every Federal agency to make Environmental Justice part of its mission by
identifying and addressing the efforts of all programs, policies and activities on “minority
populations and low-income populations.”
The goal of the PPP is to offer opportunities for the engagement of all citizens of Calaveras
Transit’s service area to participate in the development of short and long term plans.
In support of this goal, the objectives of the DPW and Calaveras Transit are:

To determine what non-English language and other cultural barriers exist to public
participation within Calaveras Transit’s service area.

To provide a general notification of meetings, particularly forums for public input, in a
manner that is understandable to all populations in the area.

To hold meetings in locations which are accessible and reasonably welcoming to all area
residents, including but not limited to, low-income and minority members of the public.

To provide avenues for a two-way flow of information and input from populations which
are not likely to attend meetings.

To provide a framework of actions appropriate to various types of plans and programs, as
well as amendments or alterations to any such plan or program.

To use various illustrative visualization techniques to convey the information, including
charts, graphs, photographs, maps, and the internet.
Approach to Public Participation
The DPW and Calaveras Transit shall maintain an open and participative process at the earliest
stage of any transit project that may impact the surrounding community, its riders, and potential
riders. As projects vary in time and size, the public participation process may vary for each, as
well as the extent of public participation.
At the beginning of any project, staff identifies which strategies are appropriate and effective for
that given task and develop an approach. The following tools and strategies to ensure that public
input is invited and all foreseeable impacts to the community may be utilized:
Calaveras County Public Works and Calaveras Transit Title VI Program
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





Project information is posted on the DPW and the Calaveras Transit websites.
Notices are posted on buses or distributed by bus drivers.
Notices are distributed to community groups and agencies that serve transit-dependent
populations.
Notices or press releases are sent to the local newspapers, news websites, and radio
stations if such outreach is within the project budget.
Transit-related decisions are made at open meetings held by the County Board of
Supervisors and the Calaveras Council of Governments.
Public outreach events include attending already existing community meetings and
gatherings, such as school meetings, farmers markets, fairs, faith-based events, and other
community activities in order to invite participation from populations who may not
attend County-hosted public events.
Recurring Outreach Efforts
The existing conditions of coordination within Calaveras County are favorable with many
agencies already working together to solve the mobility needs of County residents. The
designated Regional Transportation Planning Agency, the Calaveras Council of Governments
(CCOG), typically takes the lead in facilitating the coordination of agencies that contribute to
conversations about the mobility needs of the community. Standing sources and avenues for
feedback and participation include:
 The Social Services Transportation Advisory Council (SSTAC) meetings
 Community meetings
 Surveys
 Steering committees
 Local websites
 Major document reviews
 CCOG meetings, conducted in accordance with the Open Meeting Act
 Consultation with Tribal Government(s)
 Calaveras Transit’s Ambassador Program
 Calaveras Transit Volunteer Program
In addition, the local human service agencies contribute transit-related recommendations that
result from their significant collaboration. The Network of Care organization and collaborative
initiatives of the Area Agency on Aging, Common Grounds Senior Services, and Catholic
Charities have a multi-county focus in terms of their coordination efforts.
DPW annually applies for funding to the California Department of Transportation. The
application requests funding for both capital and operating assistance are approved by the
County Board of Supervisors and the Calaveras Council of Governments at noticed public
meetings at which public participation is welcome and considered.
Recent Project-Related Outreach
In addition to the ongoing outreach activities listed above, the following projects and studies
have had a component of outreach.
Calaveras County 2014 Coordinated Public Transportation – Human Services Transportation Plan
Comprehensive outreach was key in the recently completed plan, which was administered by
CCOG. The Plan focuses on transportation needs of individuals with disabilities, older adults, and
Calaveras County Public Works and Calaveras Transit Title VI Program
Page 14
persons of limited income. The outreach process involved interviews with nearly 60 stakeholders,
including 18 agencies and two consumer focus groups. Face-to-face and/or telephone interviews
were conducted with the following stakeholders:
ARC of Amador and Calaveras Counties
Calaveras Transit drivers
Calaveras Senior Center
California Valley Miwok Tribe
CalWORKs/Workforce Development Department
Calaveras Council of Governments
Common Ground Senior Services
County Day Reporting Center
County Behavioral Health Services Department
County Parks and Recreation Department
County Office of Education
County Public Health Department
County Veterans Service Office
Mark Twain Cancer Center
Mother Lode Office of Catholic Charities
Mother Lode Jewish Community
Senior Employment/Jobs for Progress – San Andreas
The Resource Connection
The Volunteer Center
An online survey was developed to garner feedback and insights on what service gaps exist and
various means to address them.
Short Range Transit Plan
This plan, approved in 2009, is currently being updated. Some elements of the plan are shaped by
information solicited from the public regarding their perceptions of public transportation.
Unmet Transit Needs
The process of annually determining Unmet Transit Needs is preceded by a series of workshops
and public hearings held in various locations in the County – Angels Camp, San Andreas, and
Murphys. These meeting provide an opportunity for residents to learn about Calaveras Transit
and to provide input regarding transportation needs. Details about the meetings were publicized
by newspaper articles and advertisements. A flyer was posted online.
Calaveras Transit Ambassador Program
Under this program, initially presented to SSTAC by the Volunteer Center and administered by
the Calaveras Transit operations contractor, volunteers work with individuals and agencies to
teach them about Calaveras Transit in order to develop confidence in using its service.
Stuff-the-Bus
A series of food drives in November and December was sponsored by the Resource Connection.
Drivers and administrative staff of DPW and Calaveras Transit volunteered at these events which
took place at various grocery store parking lots in the County. The events provided an
opportunity for shoppers to take notice of the Calaveras Transit buses.
Calaveras County Public Works and Calaveras Transit Title VI Program
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6. A C C ESS
FO R
P ERSO NS
WI TH
L IM I TE D E NGL ISH P RO FI CI EN C Y (LEP)
Executive Order 13166, titled, “Improving Access to Services for Persons with Limited English
Proficiency, “indicates that differing treatment based upon a person’s inability to speak, read,
write or understand English is a type of national origin discrimination. The Order applies to all
State and local agencies which receive Federal funds.
DPW and Calaveras Transit have taken reasonable steps to ensure meaningful access to benefits,
services, information, and other important portions of our programs and activities for persons
with limited English proficiency. Consideration is given to identifying a person who may need
language assistance, providing assistance, providing staff training and notifying LEP persons
Four Factor Analysis
A Four Factor Analysis was conducted to determine the specific language services that are
appropriate to provide.
Factor 1: The number or proportion of LEP persons eligible to be served or likely to be
encountered by the program or recipient.
Census data was used to identify LEP populations within Calaveras County. Table 6-1 (a
summary of the U.S. Census Bureau data included as Appendix 1) demonstrates the various
populations residing in Calaveras County that speak English “less than very well.”
Table 6-1 shows that 1.39 percent of the population over five years old are identified as Spanish
speakers who speak English less than “very well.” This is below the threshold set by U.S.
Department of Transportation Limited English Proficiency (LEP) guidance. This document
identifies 5% percent of the population eligible to be served falling within a specific LEP language
group as the threshold above which vital documents should be provided in translation. There are
no groups that meet the Safe Harbor threshold. However, as a courtesy to LEP Spanish-speakers,
Calaveras Transit has translated the Title VI Notice to the Public, Complaint Form, and Complaint
Procedures into Spanish. The other languages represent smaller populations within Calaveras
Transit’s service area.
Factor 2: The frequency with which LEP persons come into contact with the program.
A survey was conducted in April, 2014, as part of the Short Range Transit Plan. Questionnaires
were distributed to 136 riders on board all Calaveras Transit routes. The questionnaire was
available in both English and Spanish. About 13 percent of the riders identified themselves as
Hispanic/Latino. Only one of the 136 riders completed the questionnaire in Spanish.
Dispatch personnel at Paratransit Services, Inc., the operations contractor for Calaveras Transit,
report no instances of people calling and requesting responses in a language other than English.
Factor 3 . The nature and importance of the program, activity, or service provided by the
program to people’s lives
DPW and Calaveras Transit understand that its transit services are used for life-sustaining
activities, such as transportation to work, grocery shopping, non-emergency medical
appointments, as well as life-enriching activities, such as school, and social events. For transitdependent individuals, Calaveras Transit services are gravely important. Whenever feasible
within the constraints of time and economy, Calaveras Transit will provide translations of vital
documents relating to its services.
Calaveras County Public Works and Calaveras Transit Title VI Program
Page 16
Factor 4: The resources available to the recipient for LEP outreach, as well as the costs
associated with that outreach.
As Calaveras Transit serves a small community, LEP outreach can be done through many costeffective measures. Resources that have been identified, as well as available costs, are detailed in
the table below:
.
Resource for LEP Outreach
Associated Costs
Posted Notice to the Public with language assistance information around
Free to very low cost
the community, on buses, and at bus shelters
Posting updates, event notices, language assistance information, etc.
Free to very low cost
around the community and on buses
Distributing information to community agencies, such as human service
agencies, high schools and community colleges, and neighboring transit
Free to very low cost
agencies
Posting information on Calaveras Transit website
Very low cost
$3.95 per minute as
Contract with Language Line for simultaneous oral interpretation
needed
$70-$100 per
Translation, as needed
translated page
Determined on a caseOral interpretation, as needed
by case basis.
Developing a Language Assistance Plan
A Language Assistance Plan (LAP) has been developed for Calaveras Transit and functions as a
companion to this Title VI Program. It will be revised and updated at the same time as the Title
VI Program, every three years or more frequently if required by the FTA or in response to
changing conditions. The LAP is available on the Calaveras County Public Works website and on
the Calaveras Transit website.
The LAP helps to identify reasonable steps to provide language assistance for LEP persons who
seek meaningful access to Calaveras Transit services as required by Executive Order 13166. As
defined by this order, a person with Limited English Proficiency is one who does not speak
English as their primary language and who has a limited ability to read, write, speak, or
understand English.
This plan details procedures for identifying a person who may need language assistance, the
ways in which assistance may be provided, staff training, how to notify LEP persons that
assistance is available, and potential future updates to the plan.
Various resources are available to assist DPW and Calaveras Transit to assist LEP transit
passengers. The Federal Agency Working Group on Limited English Proficiency (www.lep.gov)
acts as a clearinghouse, providing and linking to information, tools, and technical assistance
regarding limited English proficiency and language services for recipients of Federal funds.
Calaveras County Public Works and Calaveras Transit Title VI Program
Page 17
T ABLE 6-1. P ERCENTAGES OF LEP P OPULATION
Table B16001: LANGUAGE SPOKEN AT HOME BY
ABILITY TO SPEAK ENGLISH FOR THE POPULATION 5
YEARS AND OVER: 2008-2012 ACS 5-Year Estimates
Calaveras County, California
Total:
Speak only English
Spanish or Spanish Creole:
Speak English less than "very well"
French (incl. Patois, Cajun):
Speak English less than "very well"
Portuguese or Portuguese Creole:
Speak English less than "very well"
German:
Speak English less than "very well"
Scandinavian languages:
Speak English less than "very well"
Serbo-Croatian:
Speak English less than “very well”
Other Slavic languages:
Speak English less than "very well"
Chinese:
Speak English less than "very well"
Tagalog:
Speak English less than "very well"
Arabic:
Speak English less than "very well"
Other and unspecified languages:
Speak English less than "very well"
Estimate
43,669
40,482
1,802
607
291
51
91
42
230
61
63
23
14
14
49
23
20
9
87
19
102
102
45
45
Percentage of
population
100.00%
92.70%
1.39%
0.12%
0.10%
0.14%
0.05%
0.03%
0.05%
0.02%
0.04%
0.23%
0.10%
Source: U.S. Census Bureau, 2008-2012 American Community Survey (ACS)
7. M I NO RI T Y R EP RES EN TA TI O N
ON
A D VISO R Y B O D IES
The Calaveras Council of Governments (the designated Regional Transportation Planning
Agency) convenes quarterly meetings of the Social Services Transportation Advisory Committee
(SSTAC) to assist in the assessment and coordination of various transportation services within
Calaveras County. SSTAC is comprised of members representing social services and transit
providers and represent older adults, persons with disabilities, and individuals with limited
means.
The requirement to include a table depicting the minority representation on advisory bodies is not
applicable because the members of SSTAC are not selected by Public Works.
Calaveras County Public Works and Calaveras Transit Title VI Program
Page 18
8. T I TL E VI E Q UI T Y A N AL YSI S
The Department of Public Works and Calaveras Transit have not undertaken any construction
projects and therefore have not conducted an equity analysis.
9. S YS T EM W I DE S ERV I CE S T AN D AR DS
AN D
P O L IC IE S
Calaveras Transit operates five deviated fixed routes, generally between 5 a.m. and 8 p.m.
Monday through Friday. Calaveras Transit provides coordinated transfers with Amador Regional
Transit in Jackson, which provides a link for residents to Sacramento, and with Tuolumne County
Transit at Columbia College. In October, 2013, service was extended to Rancho Calaveras area in
response to unmet transit needs.
Service Standards
Vehicle Load Standards – The average of all loads during peak operating period should not
exceed 1.25 passengers per seat.
Vehicle Headway Standards – Headways vary significantly within each route schedule, as shown
in Table 9.1.
T ABLE 9-1. S UMMARY OF C ALAVERAS T RANSIT R OUTES
Route
Rancho Calaveras – Valley Springs –
San Andreas – Angels Camp
San Andreas – Mountain Ranch –
Rail Road Flat – West Point
San Andreas – Mokelumne Hill –
Jackson
Arnold – Murphys – Angels Camp –
Columbia College
Angels Camp - Copperopolis
1
2
3
4
5
Daily Round
Trips
Headways
Span of Service
(M-F)
9
45 minutes to 80 minutes
5:10 a.m. to 7:55 p.m.
3
4.5 hours to 9.5 hours
5:40 a.m. to 8:35 p.m.
3
2.5 hours to 4 hours
8:15 a.m. to 4 p.m.
5
3 hours to 3.5 hours
5:30 a.m. to 7:32 p.m.
2
12 hours
5:54 a.m. to 7:02 p.m.
On-time Performance Standards:


Calaveras Transit endeavors to operate with no early departures before the time shown in
the schedule brochure.
Ninety percent of all runs are on time (defined as from one minute early to 5 minutes late).
Target standard is 95 percent of all runs on time.
Service Availability Standards:
The population of Calaveras County is spread throughout the service area. It is the goal to
provide transit service to the denser residential areas, major medical, shopping, government,
employment centers and activity centers that can support those route services. The local route
system will be designed such that 80 percent of the population cluster areas are within threequarters of a mile of a fixed route.
The Calaveras Transit Route Map, included as Appendix 2, shows the availability of the service
throughout the County.
Calaveras County Public Works and Calaveras Transit Title VI Program
Page 19
Service Policies
Vehicle Assignment Policy:
Bus assignments take into account the operating characteristics of the various buses within the
Calaveras Transit fixed route fleet, which are matched to the operating characteristics of the route.
For example, smaller vehicles are used for the route to West Point because it is safer on the
narrow roads in that area. Likewise, the run to Jackson is best accomplished by a smaller vehicle
that can access a destination frequently requested as a deviation. To the extent possible, vehicle
assignments are rotated to ensure equal usage of qualified vehicles for a particular route on a
monthly basis based on the route need except for non-availability due to mechanical breakdown.
Transit Amenities Policy:
Systemwide, bus stops should be provided at locations serving 5 or more passengers per day, and
shelters should be provided at locations serving 10 or more passengers per day.
Calaveras County Public Works and Calaveras Transit Title VI Program
Page 20
Appendix 1 U.S. Census Bureau Table B16001
Calaveras County Public Works and Calaveras Transit Title VI Program
Page 21
B16001
LANGUAGE SPOKEN AT HOME BY ABILITY TO SPEAK ENGLISH FOR THE POPULATION 5 YEARS AND
OVER
Universe: Population 5 years and over
2008-2012 American Community Survey 5-Year Estimates
Supporting documentation on code lists, subject definitions, data accuracy, and statistical testing can be found on the American Community Survey
website in the Data and Documentation section.
Sample size and data quality measures (including coverage rates, allocation rates, and response rates) can be found on the American Community
Survey website in the Methodology section.
Although the American Community Survey (ACS) produces population, demographic and housing unit estimates, it is the Census Bureau's Population
Estimates Program that produces and disseminates the official estimates of the population for the nation, states, counties, cities and towns and
estimates of housing units for states and counties.
Total:
Speak only English
Calaveras County, California
Estimate
Margin of Error
43,669
+/-47
Spanish or Spanish Creole:
Speak English "very well"
Speak English less than "very well"
French (incl. Patois, Cajun):
40,482
1,802
1,195
607
291
+/-576
+/-404
+/-288
+/-233
+/-202
Speak English "very well"
Speak English less than "very well"
French Creole:
Speak English "very well"
240
51
0
0
+/-161
+/-71
+/-27
+/-27
Speak English less than "very well"
Italian:
Speak English "very well"
Speak English less than "very well"
0
38
38
0
91
+/-27
+/-52
+/-52
+/-27
+/-81
49
42
230
+/-47
+/-66
+/-132
169
61
0
0
0
+/-104
+/-52
+/-27
+/-27
+/-27
29
29
0
63
40
+/-44
+/-44
+/-27
+/-71
+/-52
23
0
0
+/-31
+/-27
+/-27
0
0
0
0
0
+/-27
+/-27
+/-27
+/-27
+/-27
Portuguese or Portuguese Creole:
Speak English "very well"
Speak English less than "very well"
German:
Speak English "very well"
Speak English less than "very well"
Yiddish:
Speak English "very well"
Speak English less than "very well"
Other West Germanic languages:
Speak English "very well"
Speak English less than "very well"
Scandinavian languages:
Speak English "very well"
Speak English less than "very well"
Greek:
Speak English "very well"
Speak English less than "very well"
Russian:
Speak English "very well"
Speak English less than "very well"
Polish:
1 of 3
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06/02/2014
Speak English "very well"
Speak English less than "very well"
Serbo-Croatian:
Speak English "very well"
Speak English less than "very well"
Other Slavic languages:
Speak English "very well"
Speak English less than "very well"
Armenian:
Speak English "very well"
Speak English less than "very well"
Persian:
Speak English "very well"
Speak English less than "very well"
Gujarati:
Speak English "very well"
Speak English less than "very well"
Hindi:
Speak English "very well"
Speak English less than "very well"
Urdu:
Speak English "very well"
Speak English less than "very well"
Other Indic languages:
Speak English "very well"
Speak English less than "very well"
Other Indo-European languages:
Speak English "very well"
Speak English less than "very well"
Chinese:
Speak English "very well"
Speak English less than "very well"
Japanese:
Speak English "very well"
Speak English less than "very well"
Korean:
Speak English "very well"
Speak English less than "very well"
Mon-Khmer, Cambodian:
Speak English "very well"
Speak English less than "very well"
Hmong:
Speak English "very well"
Speak English less than "very well"
Thai:
Speak English "very well"
Speak English less than "very well"
Laotian:
Speak English "very well"
Speak English less than "very well"
Vietnamese:
Speak English "very well"
Speak English less than "very well"
Other Asian languages:
Speak English "very well"
Speak English less than "very well"
Tagalog:
Speak English "very well"
Speak English less than "very well"
Calaveras County, California
Estimate
Margin of Error
0
+/-27
0
+/-27
14
+/-23
0
+/-27
14
49
23
26
14
+/-23
+/-78
+/-37
+/-42
+/-19
14
0
0
0
+/-19
+/-27
+/-27
+/-27
0
0
0
0
0
+/-27
+/-27
+/-27
+/-27
+/-27
0
+/-27
0
0
0
0
0
+/-27
+/-27
+/-27
+/-27
+/-27
0
0
113
113
0
+/-27
+/-27
+/-158
+/-158
+/-27
20
11
9
88
+/-25
+/-16
+/-20
+/-104
88
0
0
0
+/-104
+/-27
+/-27
+/-27
0
0
0
0
0
0
+/-27
+/-27
+/-27
+/-27
+/-27
+/-27
0
0
+/-27
+/-27
0
0
0
0
0
0
+/-27
+/-27
+/-27
+/-27
+/-27
+/-27
0
0
0
+/-27
+/-27
+/-27
0
0
87
68
19
+/-27
+/-27
+/-102
+/-86
+/-23
Page 23
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06/02/2014
Other Pacific Island languages:
Speak English "very well"
Speak English less than "very well"
Navajo:
Speak English "very well"
Speak English less than "very well"
Other Native North American languages:
Speak English "very well"
Speak English less than "very well"
Hungarian:
Speak English "very well"
Speak English less than "very well"
Arabic:
Speak English "very well"
Speak English less than "very well"
Hebrew:
Speak English "very well"
Speak English less than "very well"
African languages:
Speak English "very well"
Speak English less than "very well"
Other and unspecified languages:
Speak English "very well"
Speak English less than "very well"
Calaveras County, California
Estimate
Margin of Error
0
+/-27
0
+/-27
0
+/-27
80
+/-109
80
0
18
18
0
+/-109
+/-27
+/-28
+/-28
+/-27
13
13
0
102
+/-22
+/-22
+/-27
+/-128
0
102
0
0
0
+/-27
+/-128
+/-27
+/-27
+/-27
0
+/-27
0
0
45
0
45
+/-27
+/-27
+/-75
+/-27
+/-75
Data are based on a sample and are subject to sampling variability. The degree of uncertainty for an estimate arising from sampling variability is
represented through the use of a margin of error. The value shown here is the 90 percent margin of error. The margin of error can be interpreted
roughly as providing a 90 percent probability that the interval defined by the estimate minus the margin of error and the estimate plus the margin of
error (the lower and upper confidence bounds) contains the true value. In addition to sampling variability, the ACS estimates are subject to
nonsampling error (for a discussion of nonsampling variability, see Accuracy of the Data). The effect of nonsampling error is not represented in these
tables.
While the 2008-2012 American Community Survey (ACS) data generally reflect the December 2009 Office of Management and Budget (OMB)
definitions of metropolitan and micropolitan statistical areas; in certain instances the names, codes, and boundaries of the principal cities shown in
ACS tables may differ from the OMB definitions due to differences in the effective dates of the geographic entities.
Estimates of urban and rural population, housing units, and characteristics reflect boundaries of urban areas defined based on Census 2000 data.
Boundaries for urban areas have not been updated since Census 2000. As a result, data for urban and rural areas from the ACS do not necessarily
reflect the results of ongoing urbanization.
Source: U.S. Census Bureau, 2008-2012 American Community Survey
Explanation of Symbols:
1. An '**' entry in the margin of error column indicates that either no sample observations or too few sample observations were available to
compute a standard error and thus the margin of error. A statistical test is not appropriate.
2. An '-' entry in the estimate column indicates that either no sample observations or too few sample observations were available to compute an
estimate, or a ratio of medians cannot be calculated because one or both of the median estimates falls in the lowest interval or upper interval of an
open-ended distribution.
3. An '-' following a median estimate means the median falls in the lowest interval of an open-ended distribution.
4. An '+' following a median estimate means the median falls in the upper interval of an open-ended distribution.
5. An '***' entry in the margin of error column indicates that the median falls in the lowest interval or upper interval of an open-ended distribution. A
statistical test is not appropriate.
6. An '*****' entry in the margin of error column indicates that the estimate is controlled. A statistical test for sampling variability is not appropriate.
7. An 'N' entry in the estimate and margin of error columns indicates that data for this geographic area cannot be displayed because the number of
sample cases is too small.
8. An '(X)' means that the estimate is not applicable or not available.
Page 24
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06/02/2014
Appendix 2. Calaveras Transit Route Map
Calaveras County Public Works and Calaveras Transit Title VI Program
Page 25
R I V E R
M O K E L U M N E
Salt Springs Reservoir
To Lake Tahoe
Lake
Alpine
Tamarack
West Point
Glencoe
Union & Utica
Reservoirs
To Lake Tahoe
& Sacramento
TO JACKSON AND SUTTER CREEK
R
Railroad
Flat
Burson
Valley Springs
Government
ch
an
Center
Mountain R
ARC
Vista
Del Lago
B u rs o n
Po o l S t a t i o n R o a d
R oa d
M ilto n Roa
d
ck C
rr y
Parrotts Fe
Coppertown
Square
ad
Ro
Roa
d
Tulloch
Reservoir
e Ro a d
rr y
h id
New Melones
Lake
Payless
e
sF
To
San Francisco
and Stockton
Columbia
State Park
Columbia
College
To Sonora
Chevron
R aw
Library
V
I
S
U
A
L
Angels Camp
Home of
the Jumping
Frog Jubilee
rne
INTER-COUNTY
CONNECTION
Douglas Flat
Vallecito
Frogtown
k Roa d
re e
By
O’
Page 26
BUS STOP
e
Copperopolis
ROUTE 3
ROUTE 4
ROUTE 5
Avery
Forest
Meadows
d
a Ro a
smerald
rad
G
ys
ph
ur
BretMHarte
High School
Visitors
Center
ROUTE 2
TRANSFER POINT
Shee
d
p Ranch Roa
City Road
Murphys
.
Rd
Salt Springs
Valley Reservoir
ROUTE 1
t
CALAVERITAS
Altaville
Road
Ro
Fr i c o
Arnold
Sheep
Ranch
Blunder
Inn
E
Jenny
Lind
BUS LEGEND
ad
Ro
Cave
City
New Hogan
Lake
Hunt
R
San Andreas
Daphne
Street
Milton
Mountain
Ranch
Calaveras
High School
S
d
I
R oa
N
po Seco
Dorrington
Calaveras Big Trees
State Park
A
Wallace
ad
Camp Connell
Jesus Maria Road
T
Ca m
To Lodi
o
a R
Spicer
Reservoir
S
m
Palo
Camanche
Reservoir
Mokelumne
Hill
E
Railroad Flat Rd./
Ridge Rd.
Pardee
Reservoir
BEAR VALLEY
SKI AREA
To Jamestown
and Yosemite
For help with trip planning or for a special request call
(209) 754-4450. Customer service representatives are
available Monday through Friday 6am to 6pm.
Appendix 3. Board of Supervisors Resolutions Approving Title VI Program
Calaveras County Public Works and Calaveras Transit Title VI Program
Page 27
Page 28

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