Redesign Your NEO - Integrated Loyalty Systems

INTEGRATED LOYALTY SYSTEMS
Make your
New Employee Orientation
FUN
something^ to talk about
You jump through hoops trying to get the right people into your organization.
You invest significant time and thousands of dollars to recruit, interview, and
ultimately select a chosen few who have the potential to be great new
members of your healthcare organization’s care team. And then you send them
to New Employee Orientation...
You don’t
get a second
chance to
make a first
impression...
What
impression is
your NEO
program
giving your
new
employees?
©2012 Integrated Loyalty Systems
The New Employee Orientation should lay a foundation that will profoundly
impact employees’ future success in their new roles. New employees should
leave NEO feeling excited, inspired, and proud to be a part of their chosen
organization. But this usually isn’t the case.
Paul Grossman, our NEO Redesign
Expert, loves to share his horror
stories about orientation programs
he’s attended. One was so boring
that a man next to him snored
through the entire first 4 hours!
Finally someone said something to
the man, and instead of deciding to
pay attention, he simply left!
If you’ve realized that your NEO truly representing your organization the way
you’d like, the task of redesigning your entire NEO program can seem daunting.
There’s so much information to include, so many other people and
departments to involve... where do you start? Luckily we’ve done the hard work
for you.
Our NEO Redesign process has been proven a success in many hospitals and
healthcare organizations. We will help you put together an NEO Team who will
create their NEO Charter - a promise to every new employee of the type of
experience they will have during their orientation. We will lead your team
through each step of the redesign process to ensure a successful, inspiring
program.
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INTEGRATED LOYALTY SYSTEMS
E ns u re Yo u r NE O Is A
S u cc es s W ith O ur
C o m p re he ns i ve A p p roa ch
Successful NEO programs combine proven adult learning
techniques, your information, and a tone that reflects the
uniqueness of your healthcare organization. It should
contain your organization’s message, delivered in a way
that makes your employees feel as welcome and as welltaken-care-of as you want your patients to feel when they
come to you for care.
We follow the “ADDIE” model in our redesign process.
The details of our process are as follows:
Analysis
We don’t want to give you some other organization’s
NEO program. We want to learn about you and what
makes your organization unique. That is why the first
phase of the redesign process involves our NEO Redesign
Team learning details about your organization.
ILS Consultant, Paul Grossman, facilitating an NEO Redesign Workshop
During this phase we will attend your current orientation
program, tour your facilities, and meet with your
stakeholders. During the NEO Redesign Workshop, your
key orientation stakeholders will discuss the building
blocks necessary for a successful NEO and sign an
Orientation Charter..
Design & Development
ILS will work with your NEO Team to develop a
storyboard for the new NEO, reflecting the new charter
and all orientation objectives. The storyboard to
orientation stakeholders for review and approval.
Your NEO Team and ILS will then design the new
orientation program. This design process involves several
drafts and a “beta” version of the program, and involves
many components including slide presentation, talking
points for all slides, adult learning concepts, and participant
workbooks.
Assessing what should and should not be in a successful NEO program
©2012 Integrated Loyalty Systems
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INTEGRATED LOYALTY SYSTEMS
Implementation
Once design and development is completed, a “beta test”
NEO Program is conducted during a dress rehearsal class
in which all facilitators and key stakeholders will attend.
Final adjustments and edits are discussed with the team
and an action plan is developed.
Once final changes are made, ILS will conduct a 3-day
train-the-trainer class in which all new orientation
facilitators experience NEO and are trained to facilitate
the program.
Evaluation
We want to ensure that the newly redesigned NEO is
reflective of the charter that was developed by your
NEO Team in the first phase. To do this, ILS and your
orientation team will design a program evaluation form in
which to determine how closely the new orientation
program reflects the orientation charter.
Our Expertise
NEO Facilitation Team training to deliver the newly redesigned NEO program
at the Rehabilitation Institute of Michigan
Our ILS Consultants have learned from the very best. We
have facilitated NEOs at The Walt Disney Company and
Southwest Airlines, and have implemented our NEO
Redesign process in many healthcare companies, large and
small.
The I LS D ifferen c e
We have the knowledge and expertise to help you create
an NEO that truly reflects your organization. Our
difference includes:
• A program customized to your organization. We
include your stories, history, people, and data.
• A signed orientation charter - a promise of the type
of program you want to deliver.
• The science behind great NEO programs, that inspire
employee ownership, pride, and loyalty.
• Our expertise is specifically with healthcare new
employee orientation programs.
Results of a Newly Redesigned Program
©2012 Integrated Loyalty Systems
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INTEGRATED LOYALTY SYSTEMS
Testimonials
Paul did an awesome job on the new employee
orientation program. The program is absolutely
wonderful. The reaction from the new employees has
been even more positive than any of us would have
imagined. They thought the program was excellent and
they have been made to feel real special. Thank you
Jake so much for all you have done for us and similar
thanks to Paul and the other members of your team
for a job well done.
Jim Sok, CEO
“The reaction has been even more positive
than any of us would have imagined.”
Jim Sok, CEO
Sheltering Arms Hospital
We had our first Training Camp on Monday, and it was a grand success. The
coaches were great and we are anxious for the next Camp. Thanks to Paul for
creating our Training Camp; we never could have done this without you!
Patty Jobbitt, MSA, PT,
Vice President of Operations
Rehabilitation Institute of Michigan
Patty Jobbitt, MSA, PT,VP
“We never could have done it
without you!”
We recently held our first redesigned employee
orientation: Connections. All-in-all, it went VERY well,
supported by high marks from participants.
Participants were engaged, and based on the feedback,
pleased. Every single participant "strongly agreed" that
"I understand and am committed to our mission."
Outstanding job to everyone on the team!
Laura Barron, Communications,
Laura Barron, Communications
“Every single participant ‘strongly agreed’ that
‘I understand and am committed to our mission’”
Cigna Medical Group
©2012 Integrated Loyalty Systems
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INTEGRATED LOYALTY SYSTEMS
Results
Your want every new employee to leave your orientation program excited, energized, knowing what they need to
know, and motivated to be a valued part of your care team for years to come. Let us help you make this happen.
Penn Medicine:
Penn Medicine asked ILS to help begin the process of
identifying a unifying set of service behaviors across its
many institutions in the course of redesigning its new
employee orientation program. The results of the NEO
redesign were seen in the inaugural class, conducted in
November 2009, receiving scores from their participants
of 4.9 out of 5.
Cigna Medical Group:
After helping to redesign Cigna Medical Group’s New
Employee Orientation, 100% of their participants agreed
that, because of NEO, they were committed to CMG’s
mission, they felt like they belonged as employees, and
they thought NEO was engaging, interesting, interactive,
and informative.
Rehabilitation Institute of Michigan:
Not only did RIM redesign their new employee
orientation program, they also gave it a new theme:
Training Camp! After Training Camp, 98% of their
participants agreed with the phrase “I am privileged to
work for this company.” Additionally, 99% of their
participants rated Training Camp facilitators as
enthusiastic and engaging, and reported the program as
informative, interesting, and interactive.
INTEGRATED
LOYALTY
SYSTEMS
©2012 Integrated Loyalty Systems
Call today for more information on how we can help you
redesign your New Employee Orientation program.
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